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Added 14 mins ago
Production Supervisor
HelloFresh
Mississauga, ON
…Distribution Center. You will report to the Plating and Staging Manager and will be responsible for overseeing our Plating and Staging processes and scheduling as well as ensuring product…
Added 14 mins ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 14 mins ago
EC
Material Handler
EMCO Corporation
Cranbrook, BC
- Up to $45,000 CAD / year
- Full-time
…team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have…
Added 30 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Product Owner 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 30 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
Product Owner 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 30 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Product Owner 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 30 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Product Owner 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 30 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Product Owner 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 30 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
AB · Edmonton, AB
- $96,557 to $128,743 CAD / year
- Full-time
Product Owner 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 30 mins ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 30 mins ago
NA
Quality Assurance Manager
North Arc
Mississauga, ON
- $100,000 to $130,000 CAD / year
- Full-time
Represent Quality during product development, design reviews, Engineering Changes, and NPI.
Added 30 mins ago
OO
Director
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
In this context, the Director, Business Intelligence, Analytics and AI Delivery leads the development, delivery, and continuous improvement of supervision analytics and AI solutions across…
Added 30 mins ago
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Integrated Campaign Marketing. Could It Be You?
Added 30 mins ago
Project Coordinator
Eclipse Automation
Cambridge, ON
At the direction of the assigned Project Manager:
Added 1 hour ago
XT
Territory Manager Capital Sales
Xcite Tech
Ottawa, ON
- Full-time
Xcite Technologies is looking for a driven, competitive Territory Manager to grow our capital equipment business across Ontario.
Added 1 hour ago
Manager, Analytical R&D (Lab Automation)
Apotex
Toronto, ON · Etobicoke, ON
Responsible for directing the staff and activities of Analytical Research & Development To develop testing methods for drug substance and drug product. Advices the Product development group…
Added 1 hour ago
A
Manager, Corporate Compliance
Apotex
Toronto, ON · North York, ON
- $96,551 to $160,918 CAD / year
…of choice for the Americas for pharmaceutical licensing and product…
Added 1 hour ago
T
Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
Own our product development process end to end stage gates, entry and exit criteria, templates, and the governance that keeps it credible. Drive adoption across engineering, operations,…
Added 1 hour ago
A
Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
Product Roles and Accountabilities: Hands-on experience defining and implementing Product Owner, Product Manager, and related roles, decision rights, responsibilities, and accountability…
Added 1 hour ago
P
Product Engineer, Mobile & UX
Pontosense
Toronto, ON
- Full-time
We're looking for a Product Engineer who loves building great software, cares about how people experience it, and is excited to push the boundaries of what's possible with AI. You'll work…
Added 2 hours ago
MD
Construction Project Operations Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Construction Project Operations Manager
Added 2 hours ago
ML
Territory Sales Representative
Morris Lee, Ltd.
Montreal, QC
- Full-time
This is an outside sales position covering a territory across Quebec. You’ll report to our established Quebec manager, so you’ll have local leadership and support from day one.
Added 2 hours ago
P
Product Engineer, Mobile & UX
Pontosense
Toronto, ON
- Full-time
We're looking for a Product Engineer who loves building great software, cares about how people experience it, and is excited to push the boundaries of what's possible with AI. You'll work…
Added 2 hours ago
SA
Engineering Manager - Production & Energy
Standard Aero
Winnipeg, MB
- Full-time
Provide technical support for new product introductions, first article inspections, capability development, equipment implementation, and continuous improvement initiatives.
Added 3 hours ago
RV
Commercial Manager – Industry Key Accounts
Royal Van Leeuwen
Bolton, ON
- Full-time
Signal market needs for product development and provide input for the initiation of cross-departmental projects in the area of product development to match client needs

Caribou

Customer Success Manager - Enterprise

Toronto, ON, Canada

Base salary: $80,000 – $95,000 CAD · Full-time

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Job details

Pay: Base salary: $80,000 – $95,000 CAD
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

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More about this job

Responsibilities

Manage strategic enterprise customer accounts end-to-end, from implementation and launch through renewals and expansion, while driving measurable customer outcomes and managing risks to value attainment. Partner with customers and internal teams on data-informed engagement strategies, operational improvements, scalable customer success processes, and product enhancements.

Requirements

Applicants should have at least two years of customer-facing or relationship-management experience, with strong communication, organization, reliability, empathy, and a growth mindset. Customer Success, SaaS, startup, healthcare, executive stakeholder, large-data, and data-storytelling experience are advantageous but not required.

Skills

Enterprise Account Management
Customer Success
Project Management
Data Analysis
Data Storytelling
Stakeholder Management
Communication
Organization
Problem Solving
Cross-Functional Collaboration
Risk Management
Caregiver Engagement
Behavioral Psychology
Process Development
Executive Presentations

Benefits

Healthcare Benefits
Summer Half-Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Home Care
Caregiver Engagement
Customer Onboarding
Implementation
Customer Renewals
Account Expansion
SaaS
Data Analysis
Data Storytelling
Behavioral Psychology
Project Management
Relationship Management
Executive Stakeholders
Risk Management
Value Attainment
Customer Journey
Playbooks
Product Enhancements
Cross-Functional Collaboration
Operational Efficiency
Healthcare
Strategic Accounts

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