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Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
Expérience de soutien aux opérations manufacturières en Asie, incluant une collaboration directe avec des fabricants sous contrat
Added 9 mins ago
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Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
Our Rapid Transit Commercial Management Office is looking for a Senior Manager, Commercial Management to support Elevated guideway Stations (EGS) Ontario Line subway project. You will lead…
Added 9 mins ago
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Administrateur de bureau
Cardinal Health
Dorval, QC · Canada-Dorval
- Full-time
Relevant du directrice, Opérations, le candidat idéal travaillera en étroite collaboration avec les autres membres de l’équipe afin de les soutenir dans divers projets en cours et activités…
Added 9 mins ago
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Production Assembler
Reliable Controls
Edmonton, AB
- Full-time
…on-time delivery and continuous improvement. Reporting to the Operations Manager, you will help achieve operational excellence, product quality, and customer satisfaction. This role offers…
Added 9 mins ago
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Operations Product Manager Co-Op
Kabam
Vancouver, BC
- Internship
The Operations Product Manager Co-Op plays a crucial role within the Operations Team by providing essential project and product management support for the success of both current and…
Added 9 mins ago
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Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Project Manager, the Project Coordinator will be responsible for assisting organizing crews and equipment, supervising installations, and keep records of such activities.…
Added 9 mins ago
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Manager, Fund of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
Ensure efficient and effective day-to-day operations
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IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
…upgrade to 9.x. · Providing input to the IS Infrastructure project deliverables (schedules, test plans, test results, implementation plans, transition to operations, processes/procedures)…
Added 9 mins ago
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VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
Provide input to the IS Infrastructure project deliverables (schedules, test plans, test results, implementation plans, transition to operations, processes/procedures) and other documents…
Added 24 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 24 mins ago
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Pro Account Sales Associate: Full Time - TUSCANY
The Home Depot
Canada
- Full-time
…ensure that all customers’ needs are met and that the complete project is…
Added 24 mins ago
Engineer In Training-TS001
City of London
London, ON
The position reports to the Deputy City Manager, Environment & Infrastructure, Housing and Community Growth, or Finance Supports, or designate, for purposes of annual assignments and career…
Added 24 mins ago
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Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 24 mins ago
Underground Maintenance Supervisor
BHP
Canada
…During construction, it will create around 5,500 jobs and once operations are fully ramped up, 900 permanent roles. Whether you're looking to grow your career, contribute to a sustainable…
Added 24 mins ago
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SERVICE TECHNICIAN - BRITISH COLUMBIA
BVGlazing Systems
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
This position has been created to support newly awarded projects and the continued growth of our operations. As our project portfolio expands, we are seeking an experienced professional to…
Added 24 mins ago
NC
Housekeeper - Permanent Part Time ( 12 Hours Biweekly ) Days
Northwood Care
Halifax, NS
- Part-time
Reporting to the Manager, Environmental Services the Housekeeper performs cleaning duties while helping to support and provide a safe working environment.
Added 24 mins ago
NC
Housekeeper - Permanent Part Time ( 32 Hours Biweekly ) Evenings
Northwood Care
Halifax, NS
- Part-time
Reporting to the Manager, Environmental Services the Housekeeper performs cleaning duties while helping to support and provide a safe working environment.
Added 24 mins ago
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Project Manager
ML6 Search + Talent Advisory
Saskatoon, SK
- Full-time
Our client, a well-established global manufacturing company, is seeking a Project Manager to support capital projects and operational improvements at one of its manufacturing facilities.
Added 24 mins ago
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Operations Manager
Environmental 360 Solutions
Sudbury, ON · Greater Sudbury, ON
- $80,000 to $90,000 CAD / year
- Full-time
· Plan and monitor the day-to-day running of business to ensure safe, efficient operations.
Added 24 mins ago
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Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
Partner with the project manager to translate architecture deliverables into sequenced activities,
Added 24 mins ago
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Nonprofit GTM Strategy Manager
Okta
Toronto, ON
- $131,000 to $202,400 USD / year
- Full-time
Okta is looking for an entrepreneurial, data-driven Nonprofit GTM Strategy Manager to join our team. At Okta, we are building a world where anyone can safely use any technology.…
Added 24 mins ago
MA
TECHNICAL ADMINISTRATIVE ASSISTANT
MPE a division of Englobe
AB · Edmonton, AB
- Full-time
…sending the proposal to the appropriate source. Coordinate with Project Managers and key staff regarding content of the…
Added 24 mins ago
FR
Operations Manager
Foresight Recruitment Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…well-established, privately held Calgary commercial real estate owner and manager to find an Operations Manager for its downtown office portfolio. The organization owns and operates a…
Added 24 mins ago
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Events Manager
Indigo
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 24 mins ago
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Senior Project Manager
Swoon
Toronto, ON
- $80 to $90 CAD / hour
- Contract
We’re seeking an experienced Senior Project Manager to lead complex business and technology initiatives within a financial services environment.

Caribou

Customer Success Manager - Enterprise

Toronto, ON, Canada

Base salary: $80,000 – $95,000 CAD · Full-time

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Job details

Pay: Base salary: $80,000 – $95,000 CAD
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

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More about this job

Responsibilities

Manage strategic enterprise customer accounts end-to-end, from implementation and launch through renewals and expansion, while driving measurable customer outcomes and managing risks to value attainment. Partner with customers and internal teams on data-informed engagement strategies, operational improvements, scalable customer success processes, and product enhancements.

Requirements

Applicants should have at least two years of customer-facing or relationship-management experience, with strong communication, organization, reliability, empathy, and a growth mindset. Customer Success, SaaS, startup, healthcare, executive stakeholder, large-data, and data-storytelling experience are advantageous but not required.

Skills

Enterprise Account Management
Customer Success
Project Management
Data Analysis
Data Storytelling
Stakeholder Management
Communication
Organization
Problem Solving
Cross-Functional Collaboration
Risk Management
Caregiver Engagement
Behavioral Psychology
Process Development
Executive Presentations

Benefits

Healthcare Benefits
Summer Half-Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Home Care
Caregiver Engagement
Customer Onboarding
Implementation
Customer Renewals
Account Expansion
SaaS
Data Analysis
Data Storytelling
Behavioral Psychology
Project Management
Relationship Management
Executive Stakeholders
Risk Management
Value Attainment
Customer Journey
Playbooks
Product Enhancements
Cross-Functional Collaboration
Operational Efficiency
Healthcare
Strategic Accounts

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