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Added 6 mins ago
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Senior Analyst, Credit Risk Analytics, Stress Testing (12 Month Contract)
BMO
Toronto, ON · FCP
- Full-time
…reporting on the status of the stress testing and scenario analysis program to various internal & external stakeholder…
Added 6 mins ago
K
Operations Product Manager Co-Op
Kabam
Vancouver, BC
- Internship
The Operations Product Manager Co-Op plays a crucial role within the Operations Team by providing essential project and product management support for the success of both current and…
Added 6 mins ago
LC
Senior Financial Analyst, Associate Support
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the Manager, Finance, Associate Support, and the incumbent is responsible for providing accounting services for a set of stores. The main duties include completing the…
Added 6 mins ago
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Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
You will work independently on most assignments while collaborating with senior engineers when addressing new or complex challenges. This role is well suited to an engineer who wants to…
Added 6 mins ago
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Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
Respond to computer security incidents by collecting, analyzing and preserving digital evidence. Support the response to critical security incidents under the direction of more senior staff.
Added 6 mins ago
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Project Manager - Equipement
Schneider Electric
Milton, ON
- $64,000 to $96,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 21 mins ago
SS
Office Manager
Sienna Senior Living
St. Catharines, ON
- Full-time
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Added 21 mins ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Trois-Rivières, QC
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Added 21 mins ago
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Assembly Shift Supervisor
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Barrie, ON
- Full-time
Any other duties as assigned by the Production Manager or Senior Leadership team
Added 21 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
Reporting directly to the Parts Manager, the Manufacturing Engineering Specialist is responsible for the estimating and execution of a broad range of manufacturing projects from commercial…
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Guide design development to meet client program, budget, and design intent.
Added 21 mins ago
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Guide design development to meet client program, budget, and design intent.
Added 21 mins ago
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Account Representative
CDW
Toronto, ON
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
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Account Representative
CDW
Toronto, ON
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 21 mins ago
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Account Representative
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Calgary, AB
- Full-time
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Nonprofit GTM Strategy Manager
Okta
Toronto, ON
- $131,000 to $202,400 USD / year
- Full-time
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Added 36 mins ago
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Kitchener, ON · Briarfield Gardens
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Cook - Part-time
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Oshawa, ON · Bloom Oshawa
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Added 36 mins ago
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Investigations Officer
RBC
Halifax, NS · Bedford, QC
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Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
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Lead Server, Full Time
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- Full-time
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in…
Added 36 mins ago
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Product Marketing Manager, Operations
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Product Marketing, the Product Marketing Manager, Operations will lead a defined Operations portfolio, owning positioning, go-to-market strategy and…
Added 51 mins ago
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Sr. Digital Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Product Manager who can help us shape the future. We want a data-driven leader with a passion for innovation who likes working backwards from the customer and…
Added 51 mins ago
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Senior Personal Banker - Investing Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing Trainee and demonstrate your subject matter expertise in providing sound financial planning…
Added 51 mins ago
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Senior Personal Banker - Home Borrowing Trainee Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker – Home Borrowing Trainee and demonstrate your subject matter expertise in providing sound financial…
Added 51 mins ago
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Project Manager, Reliability Execution
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As a Project Manager, Reliability Execution, you will be a key contributor to the management of complex facility maintenance work, supporting the reliable operation and continuous…

Caribou

Customer Success Manager - Enterprise

Toronto, ON, Canada

Base salary: $80,000 – $95,000 CAD · Full-time

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Job details

Pay: Base salary: $80,000 – $95,000 CAD
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

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More about this job

Responsibilities

Manage strategic enterprise customer accounts end-to-end, from implementation and launch through renewals and expansion, while driving measurable customer outcomes and managing risks to value attainment. Partner with customers and internal teams on data-informed engagement strategies, operational improvements, scalable customer success processes, and product enhancements.

Requirements

Applicants should have at least two years of customer-facing or relationship-management experience, with strong communication, organization, reliability, empathy, and a growth mindset. Customer Success, SaaS, startup, healthcare, executive stakeholder, large-data, and data-storytelling experience are advantageous but not required.

Skills

Enterprise Account Management
Customer Success
Project Management
Data Analysis
Data Storytelling
Stakeholder Management
Communication
Organization
Problem Solving
Cross-Functional Collaboration
Risk Management
Caregiver Engagement
Behavioral Psychology
Process Development
Executive Presentations

Benefits

Healthcare Benefits
Summer Half-Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Home Care
Caregiver Engagement
Customer Onboarding
Implementation
Customer Renewals
Account Expansion
SaaS
Data Analysis
Data Storytelling
Behavioral Psychology
Project Management
Relationship Management
Executive Stakeholders
Risk Management
Value Attainment
Customer Journey
Playbooks
Product Enhancements
Cross-Functional Collaboration
Operational Efficiency
Healthcare
Strategic Accounts

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