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Added 1 min ago
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VMware Infrastructure Specialist
HCLTech
AB · Edmonton, AB
- $89,000 to $117,000 CAD / year
- Full-time
Note: AI-assisted screening technology may be used as part of the initial application review process. All applications will undergo recruiter and hiring manager review before any hiring…
Added 1 min ago
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IT Project Coordinator (Infrastructure)
HCLTech
Brampton, ON
- $74,000 to $83,000 CAD / year
- Full-time
Note: AI-assisted screening technology may be used as part of the initial application review process. All applications will undergo recruiter and hiring manager review before any hiring…
Added 32 mins ago
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National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
Added 47 mins ago
TA
Inventory and Component Repair Sr. Manager
Top Aces
Saguenay, QC
- Full-time
…where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving…
Added 1 hour ago
UO
Manager, Information Security Operations
University of Waterloo
Waterloo, ON
- Full-time
Information Systems and Technology - Information Security Services
Added 1 hour ago
Wealth Management - JFL Research Internship/Co-op (Toronto) - Summer 2027
Scotiabank
Toronto, ON
Jarislowsky Fraser Global Investment Management (Jarislowsky Fraser) is an investment manager with 70 years of experience conducting fundamental research and managing assets for pension…
Added 1 hour ago
Wealth Management - JFL Research Internship/Co-op (Montreal) - Summer 2027
Scotiabank
Montreal, QC
Jarislowsky Fraser Global Investment Management (Jarislowsky Fraser) is an investment manager with 70 years of experience conducting fundamental research and managing assets for pension…
Added 1 hour ago
Commercial Services Counsel
Toronto Hydro
Toronto, ON
Reporting to the Senior Manager, Business Law Services, the Commercial Services Counsel will provide legal support and advice on a broad range of commercial contracting matters across…
Added 2 hours ago
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General Manager
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
We are hiring a hands-on General Manager to lead Snaplii's day-to-day operations and serve as the senior on-site leader of our Canadian office. You will manage functional leaders, resolve…
Added 2 hours ago
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Senior Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
Our Technology Strategy & Digital Transformation team is looking for a Senior Manager to advise business and technology leaders on complex transformation priorities. The successful…
Added 2 hours ago
CI
BC - Stocktaking Supervisor
Calian in Space & Technology
Ottawa, ON
- Full-time
Work with the Site Manager to develop work schedules based on site conditions and project requirements.
Added 2 hours ago
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Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
This role combines hands-on delivery, client leadership, and team development. As a Manager, you will be responsible for structuring complex problems, guiding teams, and working directly…
Added 2 hours ago
VP, Human Resources, Market Area North and Central America
Metso
Montreal, QC
Act as the senior HR partner to the Market Area President and Leadership Team, driving business performance through people, leadership, talent, and organizational effectiveness.
Added 2 hours ago
AG
Estimator, Camp Services
ATCO Group
AB · Calgary, AB
- Full-time
This is a full-time, permanent, in-office position based in Calgary, AB, reporting to the Senior Manager, Project Development.
Added 3 hours ago
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Senior Project and Portfolio Manager
Bombardier
Dorval, QC
- Full-time
Requisition 16519 Senior Project and Portfolio Manager
Added 3 hours ago
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Cylinder Assembler
Emerson
Brantford, ON
- Full-time
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including…
Added 4 hours ago
S
General Manager
Snaplii
Toronto, ON
- $160,000 to $200,000 CAD / year
- Full-time
We are hiring a hands-on General Manager to lead Snaplii's day-to-day operations and serve as the senior on-site leader of our Canadian office. You will manage functional leaders, resolve…
Added 4 hours ago
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Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Added 4 hours ago
AS
Senior Project Manager – VR & Immersive Training (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Senior Project Manager / Scrum Master – VR & Immersive Training
Added 5 hours ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
BelPak is seeking an experienced, proactive, and results-driven Quality Assurance Manager to lead the Quality Assurance and Food Safety programs at our Thornmount facility. The Thornmount…
Added 5 hours ago
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Manager, Project Controls
Worley
Markham, ON
- Full-time
We are currently recruiting for a Manager, Project Controls. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Markham, Ontario.
Added 5 hours ago
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Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 5 hours ago
F
Contracts Manager- Mining
Fluor
Vancouver, BC
- Full-time
This exciting position will serve as a Senior Contracts Manager on medium to large-sized EPC/EPCM projects.
Added 5 hours ago
V
Specialist, Technical - Business Planning Architecture
Vale
Canada
- Full-time
This is a highly visible role with frequent interaction with senior leaders across the organization and the opportunity to directly influence how the company plans, allocates resources, and…
Added 5 hours ago
HI
Project Manager 6 months contract
HRbrain Inc.
Montreal, QC
- Contract
Need a highly organized and skilled Project Manager to oversee and support two small projects simultaneously under P&BB (Personal and Business Banking). The ideal candidate will be…

Caribou

Customer Success Manager - Enterprise

Toronto, ON, Canada

Base salary: $80,000 – $95,000 CAD · Full-time

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Job details

Pay: Base salary: $80,000 – $95,000 CAD
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

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More about this job

Responsibilities

Manage strategic enterprise customer accounts end-to-end, from implementation and launch through renewals and expansion, while driving measurable customer outcomes and managing risks to value attainment. Partner with customers and internal teams on data-informed engagement strategies, operational improvements, scalable customer success processes, and product enhancements.

Requirements

Applicants should have at least two years of customer-facing or relationship-management experience, with strong communication, organization, reliability, empathy, and a growth mindset. Customer Success, SaaS, startup, healthcare, executive stakeholder, large-data, and data-storytelling experience are advantageous but not required.

Skills

Enterprise Account Management
Customer Success
Project Management
Data Analysis
Data Storytelling
Stakeholder Management
Communication
Organization
Problem Solving
Cross-Functional Collaboration
Risk Management
Caregiver Engagement
Behavioral Psychology
Process Development
Executive Presentations

Benefits

Healthcare Benefits
Summer Half-Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Home Care
Caregiver Engagement
Customer Onboarding
Implementation
Customer Renewals
Account Expansion
SaaS
Data Analysis
Data Storytelling
Behavioral Psychology
Project Management
Relationship Management
Executive Stakeholders
Risk Management
Value Attainment
Customer Journey
Playbooks
Product Enhancements
Cross-Functional Collaboration
Operational Efficiency
Healthcare
Strategic Accounts

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