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Carleton University

International Admissions Client Services Assistant

Ottawa, ON, Canada

Apply by: Oct 23, 2026
Positions available: 1
Posting language: English
Posted: Sep 23, 2026

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Original job description

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If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Number: J0926-0131

Job Title: International Admission Client Services Assistant

Job Type: Continuing Full Time

Department: International Admissions & Recruitment

Job Category: Administrative

Number of Positions: 1

Date Posted (dd/mm/yyyy): 23/09/2026

Closing Date (dd/mm/yyyy): 01/10/2026

Salary (with Salary Rate): 62,011.00 - 67,678.00/Year

Assignment Duration From: 28/09/2026

Employee Group: CUPE 2424

Salary Level: 6PE

Hours Per Week: 35

Date Position Available: 28/09/2026

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties And Responsibilities

The International Admissions Client Service Assistant is a multi-functional position providing clear, accurate and concise information to the international clients of the International Admissions and Recruitment unit, and the Admissions Office. The position reports to the Director, International Admissions and Recruitment, and responds to client inquiries in person, by voice and electronic means. The incumbent provides the follow-through process ensuring that all client issues are resolved within a team environment. The incumbent acts as a resource for the Recruitment and Admissions Assistants in the Undergraduate Recruitment Office.

Qualifications

The incumbent must possess the following qualifications:

The incumbent must be a strong team player and have the ability to multi-task but still deal with all the issues in a complete and accurate fashion.
Deadlines in peak periods are very demanding, and the incumbent requires experience and knowledge to deal with the issues accurately and in a timely fashion in a customer driven environment.
The incumbent must be able to problem solve and know when and where to redirect clients.
Excellent communication skills, both written and oral are mandatory.
A demonstrated ability to work with and respond to the unique needs of clients from a diverse range of cultures and backgrounds.

Education And Experience

The above is normally acquired through the completion of:

Two (2) years of post-secondary education
Undergraduate degree would be considered an asset.
Three (3) years of experience, two of which are in a client-service related position, preferably in a post-secondary environment.

HR Note

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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More about this job

Responsibilities

Respond to international clients’ inquiries in person, by phone, and electronically, providing clear and accurate information about admissions and recruitment. Follow up to resolve client issues within a team environment and serve as a resource for undergraduate recruitment and admissions assistants.

Requirements

Requires two years of post-secondary education and three years of experience, including two years in a client-service role; experience in a post-secondary environment is preferred. An undergraduate degree is an asset, along with strong communication, problem-solving, multitasking, teamwork, and cross-cultural client-service abilities.

Skills

Customer Service
Written Communication
Oral Communication
Problem-Solving
Multitasking
Teamwork
Client Issue Resolution
Cross-Cultural Communication
Client Redirection
Accuracy
Time Management

Visa sponsorship

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Keywords

International Admissions
International Recruitment
Higher Education
Client Services
Customer Service
Admissions Office
Undergraduate Recruitment
Client Inquiries
Client Issue Resolution
Cross-Cultural Communication
Written Communication
Oral Communication
Problem-Solving
Multitasking
Teamwork
Post-Secondary Education

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