Original job description
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TERM Assignment
Carleton University also welcomes applications from continuing employees. If a Continuing employee is the successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.
If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.
Job Number: J0926-0125
Job Title: Parking Control Agent
Job Type: Term Full Time
Department: Campus Safety Services
Job Category: Campus Safety Services
Number of Positions: 1
Date Posted (dd/mm/yyyy): 16/09/2026
Closing Date (dd/mm/yyyy): 28/09/2026
Salary (with Salary Rate): 31.62 - 33.05/Year
Assignment Duration From: 05/10/2026
Assignment Duration To: 30/09/2026
Employee Group: Campus Safety Services - OPSEU 404
Salary Level: Campus Safety Services - Parking Enforcement
Hours Per Week: 35
Date Position Available: 04/09/2026
About Carleton University
Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.
Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.
The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.
Duties And Responsibilities
The Parking Control Agent (PCA) works under the general direction of the on-duty Shift Manager for Campus Safety Services and receives overall supervision of the Assistant Director – Parking and Technical Services. The PCA operates in support of the objectives of Parking Services for Carleton University and is responsible for fulfilling parking duties in a courteous, helpful and professional manner. This position provides fair, efficient and effective enforcement strategies to maintain the integrity of the parking program. The PCA supports safety and security by conducting check-ins at designated parking areas and utilizing surveillance technology to monitor activity. Additionally, the PCA may focus on proactive engagement with parking users through information sessions and visibility at key access points, offering guidance and addressing concerns.
Qualifications
The incumbent must possess the following qualifications:
▪ Requires knowledge and understanding of university policies, parking regulations and basic regulatory awareness.
▪ Is expected to remain current in new and amended legislation, as well as policies, that are pertinent to the position.
▪ Able to interact with and transfer information within a team environment.
▪ Demonstrated knowledge of conflict resolution and negotiation skills.
▪ Able to communicate effectively both orally and in writing - through incident reports, and in assisting and providing general information to the university community and visitors while demonstrating attention to detail.
▪ Requires sound judgement, good communication skills, and a respectful professional approach to engage with members of the university community, including in challenging situations.
Parking Control Agent
▪ Provides general information to the community and, when necessary, clearly and appropriately communicates parking rules and directions to individuals who may be in violation of university parking regulations.
▪ Able to observe and report on complex issues, quickly determining appropriate actions and responding in a composed, self-assured manner while dealing with stressful situations.
▪ Uses professional judgement and training to assess situations, and escalate matters to appropriate internal/external authority in a timely and proportionate manner.
▪ Be self-motivated and work with limited direct supervision.
▪ Show initiative performing daily duties and identifying and solving problems.
▪ Actively demonstrate cultural awareness and sensitivity when interacting with a diverse campus community.
▪ Understand the principles of service excellence.
▪ Must be able to operate a vehicle safely and in compliance with applicable standards, and hold a valid, fully licensed Ontario driver’s license with a clean driving record.
Education And Experience
The above is normally acquired through the completion of:
▪ Completion of High School Diploma. Completion of Post-Secondary Education may be
preferred.
▪ A valid security guard license as defined in the Ontario Private Security and Investigative
Services Act, 2005 is considered an asset.
▪ Must possess a valid first aid certificate (Standard level) with CPR level C from WSIB recognized provider.
▪ Minimum 2 years of full-time experience working in security or parking enforcement role demonstrated experience providing support for individuals in a challenging and complex work environment that requires the ability to prioritize work, maintain composure under stress. Equivalent combination of education and experience may be considered.
HR Note
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
Health and Safety Requirements
This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.
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