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Added 2 days ago
Facilities and Building Services Clerk (Part-time)
The University of British Columbia
Vancouver, BC
$30.14 to $31.68 CAD / hour
Part-time
Admin | Facilities | Student Housing and Community Service
Added 2 days ago
Director, Student Housing
Douglas College
New Westminster, BC
Full-time
Douglas College is seeking a strategic and community-minded leader to build and lead our first Student Housing program. Reporting to the Associate Vice President, Student Affairs, the…
Added 2 days ago
Facilities and Building Services Clerk (Part-time)
University of British Columbia
Vancouver, BC
$30.14 to $31.68 CAD / hour
Part-time
Admin | Facilities | Student Housing and Community Service
Added 2 days ago
AVP, Student Experience and Success
Mount Royal University
Calgary, AB
Full-time
Reporting to the Vice-President, Students, the Associate Vice-President (AVP), Student Experience and Success is a senior member of the management team who works closely with the…
Added 2 days ago
Office Administrative Assistant
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…robotics, and AI to modernize construction and help address the housing shortage. With state-of-the-art manufacturing facilities in the Greater Toronto Area, Stelumar is focused on…
Added 2 days ago
Production Supervisor
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…robotics, and AI to modernize construction and help address the housing shortage. With state-of-the-art manufacturing facilities in the Greater Toronto Area, Stelumar is focused on…
Added 3 days ago
Outreach Program Manager
The Salvation Army in Canada
Windsor, ON
Full-time
Develop, plan, implement, and oversee relevant Housing, and Outreach programming in consultation with the Program Director.
Added 3 days ago
Outreach Program Manager
The Salvation Army Canada and Bermuda Territory
Windsor, ON
Full-time
Develop, plan, implement, and oversee relevant Housing, and Outreach programming in consultation with the Program Director.
Added 4 days ago
Associate Student Recruitment Advisor
The University of British Columbia
Kelowna, BC
$5,692.25 to $8,179.5 CAD / month
Full-time
Provides advice on academic programs, admission criteria, scholarships, awards, housing, and student services to prospective students, families, and various secondary school and post…
Added 4 days ago
Associate Student Recruitment Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
$5,692.25 to $8,179.5 CAD / month
Full-time
Provides advice on academic programs, admission criteria, scholarships, awards, housing, and student services to prospective students, families, and various secondary school and post…
Added 4 days ago
Building Information and Controls Specialist
University of Toronto
Mississauga, ON
…future and ignite entrepreneurship. Above all, we prioritize student success and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open…
Added 4 days ago
Residence Services - Manager, Residence Services
Victoria University
Toronto, ON
Under the direction of the Director, Hospitality and Ancillary Services, the Manager, Residence and Parking Services plays a critical role in ensuring the effective delivery of essential…
Added 5 days ago
Leasing Manager
Centurion Asset Management Inc.
AB · Edmonton, Alberta
Full-time
…Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 435 Employees is a core component of Centurion’s…
Added 5 days ago
Leasing Manager
Centurion Asset Management Inc.
Calgary, AB
Full-time
…Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 435 Employees is a core component of Centurion’s…
Added 6 days ago
Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
$4,739 to $5,102 CAD / month
Full-time
The position reports to the Manager, Student Services and receives functional direction and operational supervision from the Associate Director, Undergraduate Program. Works in coordination…
Added 6 days ago
Site Manager - Child and Youth Care Facility
Ndinawemaaganag Endaawaad Inc.
Winnipeg, MB
Full-time
Reports To: Director of Programs and Services
Added 6 days ago
Shelter Services Supervisor
The Salvation Army in Canada
London, ON
Full-time
Support and apply on a consistent basis the principles of the Housing First philosophy
Added 6 days ago
Undergraduate Admissions Coordinator
The University of British Columbia
Vancouver, BC
$4,739 to $5,102 CAD / month
Full-time
The position reports to the Manager, Student Services and receives functional direction and operational supervision from the Associate Director, Undergraduate Program. Works in coordination…
Added 6 days ago
Shelter Services Supervisor
The Salvation Army Canada and Bermuda Territory
London, ON
Full-time
Support and apply on a consistent basis the principles of the Housing First philosophy
Added 9 days ago
Academic Advisor, Vantage College and Faculty of Science
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
The position reports jointly to the Manager, Academic Advising, Vantage College (VC) and the Associate Director, Student Academic Services, Faculty of Science. The incumbent divides their…
Added 9 days ago
FMIS Business Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
Finance Support | UBC Food Services | Student Housing and Community Services
Added 10 days ago
FMIS Business Analyst
University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
Finance Support | UBC Food Services | Student Housing and Community Services
Added 10 days ago
Academic Advisor, Vantage College and Faculty of Science
University of British Columbia
Vancouver, BC · UBCV | Chemistry Physics Building A (CHPH)
$7,727.33 to $11,112 CAD / month
Full-time
The position reports jointly to the Manager, Academic Advising, Vantage College (VC) and the Associate Director, Student Academic Services, Faculty of Science. The incumbent divides their…
Added 11 days ago
Assistant Director, Facilities and Operations
Carleton University
Ottawa, ON
Other
Job Title: Assistant Director, Facilities and Operations
Added 11 days ago
Residence Services Administrator
Carleton University
Ottawa, ON
Other
Reporting to the Assistant Director, Housing Services, the Residence Services Administrator, is the first point of contact for Residence inquiries, triaging a high volume of in person,…

Carleton University

Residence Services Administrator

Ottawa, ON, Canada

Apply by: Oct 17, 2026
Positions available: 1
Posting language: English
Posted: Sep 17, 2026

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Original job description

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Career Development Assignment (CDA)

The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Number: J0926-0166

Job Title: Residence Services Administrator

Job Type: Career Development Assignment (CDA)

Department: Housing and Residence Life

Job Category: Administrative

Number of Positions: 1

Date Posted (dd/mm/yyyy): 17/09/2026

Closing Date (dd/mm/yyyy): 27/09/2026

Salary (with Salary Rate): 66,488.00 - 72,613.00/Year

Assignment Duration From: 21/09/2026

Assignment Duration To: 12/11/2027

Employee Group: CUPE 2424

Salary Level: 7PE

Hours Per Week: 35

Date Position Available: 21/09/2026

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties And Responsibilities

Reporting to the Assistant Director, Housing Services, the Residence Services Administrator, is the first point of contact for Residence inquiries, triaging a high volume of in person, phone, and email inquiries. They are responsible for the coordination of the Summer Residence Program, room change requests, and providing administrative and clerical support to Housing and Residence Life.

Qualifications

The incumbent must possess the following qualifications:

The variety of tasks demands initiative, sound judgement, and the ability to work independently. Strong multitasking, organization skills, and the ability to set daily priorities while adapting to change is required for this position.
The duties of this position require competence in multiple software platforms, including StarRez, Banner, eRezLife, AdminWeb, Wordpress, Excel, Access, Word, Carleton Central, Outlook, and the internet. Accuracy and strict attention to detail are essential.
Due to the nature of the position, a sensitivity to gender, culture and diversity, including an understanding of students, parents, summer clients, and university staff is essential as well as interpersonal skills, tact, diplomacy is required to effectively facilitate stressful situations in an effective and calm manner.
The incumbent must possess knowledge of and keep abreast of changing university policies and procedures.

Education And Experience

The above is normally acquired through:

Completion of a three-year university degree.
Four years of professional experience with progressive administrative responsibilities, including one year of front-facing customer service, preferably in a student residence environment.

HR Note

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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Responsibilities

Acts as the primary point of contact for residence inquiries and manages high-volume communication via phone, email, and in-person. Coordinates the Summer Residence Program, processes room change requests, and provides general administrative support to Housing and Residence Life.

Requirements

Requires a three-year university degree and four years of professional administrative experience, including one year of front-facing customer service. Proficiency in various software platforms like StarRez, Banner, and Microsoft Office is essential.

Skills

Multitasking
Organization
Customer Service
Administrative Support
Time Management
Interpersonal Skills
Diplomacy
Tact
Attention To Detail
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

StarRez
Banner
eRezLife
AdminWeb
Wordpress
Excel
Access
Word
Carleton Central
Outlook
Higher Education
Student Residence
Housing Services
Administrative Support
Customer Service

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