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Carlton Cards

Account Manager

Mississauga, ON, Canada

The salary range for this role is $75,000 – $78,000. · Contract

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Job details

Pay: The salary range for this role is $75,000 – $78,000.
Job type: Contract
Apply by: May 1, 2027
Experience: · 3-5 years of relevant experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Join the #1 greeting card team in Canada!

Account Manager – Mississauga, ON (Hybrid)

Carlton Cards Values

At Carlton Cards, we work to make the world a more thoughtful and caring place… Every. Single. Day.

We’re all creative and we bring our creativity to everything we do.

We thrive on innovation and understand that innovation thrives on diverse thinking, smart risk-taking, and continuous improvement.

We recognize that great collaboration inspires great ideas and we benefit when we connect with each other, our partners, and our customers.

We pursue success and celebrate the opportunities it provides.

We embrace diversity, equity, and inclusion and believe every person deserves to feel respected, supported, and valued.

We care about our people, our communities, and our planet and treat each with kindness and respect.

GENERAL SUMMARY:

The Account Manager will contribute to Carlton Cards’ success by championing business growth and development of core strategic partnerships within assigned accounts. This is a sales management position reporting to the Senior Account Executive The Account Manager will work directly with retail partners and internal teams, while supporting the Senior Account Executive.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Execute plans and initiatives to achieve or exceed annual sales forecast and key metrics

· Act as primary point of contact for assigned accounts

· Build influential relationships and communicate regularly with assigned accounts, ensuring timely, professional, and accurate responses

· Address all day-to-day account needs such as communications, issue resolution, and compliance on account deliverables

· Partner with assigned accounts to manage and ensure store-level execution of all projects

· Collaborate with internal partners to gather insights, understand operational challenges, and improve efficiencies and sales productivity

· Identify, evaluate, and respond effectively to competitive trends and activities

· Identify levers to profitably generate sales and enact contingency plans to close sales plan gaps

· Understand product programs and determine what to sell to assigned accounts

· Represent Carlton Cards & American Greetings in a professional manner and demonstrate industry knowledge and category expertise

· Participate in regional meetings and trade shows as required, while ensuring complete preparation of all material

· Other duties as assigned/as project needs necessitate

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications & Requirements

· Bachelor’s degree in business or marketing, or equivalent combination of education and experience

· 3-5 years of relevant experience

· Experience within retail or consumer-packaged goods industry is an asset

· Excellent communication skills both written and verbal, and strong presentation skills. Well-developed interpersonal and organizational skills, including the ability to multi-task

· Computer experience required, including proficiency with the Microsoft suite (Outlook, Word, PowerPoint, Excel)

· Capable of working independently with minimal supervision, in conjunction to working cohesively within a team environment,

· Attention to detail and timely follow up is essential

· Ability to manage several concurrent projects effectively

· Demonstrated knowledge of the Canadian retail market and strong understanding of customer service

· Ability to incorporate critical thinking skills to anticipate and solve practical challenges Energetic, self-motivated and results orientated with a clear focus on high performance

· Growth mindset with a focus on innovation and identifying new, effective ways of working

· Ability to travel (may include overnight trips) to meet with customers; or meetings/training at our U.S. parent company in Cleveland, Ohio.

· Must possess a valid passport or ability to obtain appropriate travel documents

· Some travel, which may include long flights and car drives

Note: This posting is for an existing vacancy. The salary range for this role is $75,000 – $78,000. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location.

Ready to take your career to the next level?

Email your resume (PDF format) to: hr.canada@carltoncards.ca. We encourage applications from all designated groups. The company maintains an employment environment to promote equal opportunity for all, without discrimination, in accordance with the provision of the Human Rights Code.

Carlton Cards is committed to providing accommodations for people with disabilities. Accommodation will be provided in all parts of the hiring process as required under the Integrated Accessibility Standards policy. Applicants need to make their needs known in advance. Your request for accommodation requirements will be maintained as personal and confidential.

No agencies or phone calls, please. While we appreciate all responses, we must advise only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Manage assigned retail accounts as the primary contact, building strategic relationships and addressing day-to-day account needs. Execute sales plans, coordinate store-level projects with internal teams and retail partners, and identify opportunities to improve sales and profitability.

Requirements

A bachelor’s degree in business or marketing, or an equivalent combination of education and experience, and 3–5 years of relevant experience are required. Candidates should have strong communication, presentation, organizational, customer service, and critical-thinking skills, proficiency with Microsoft Office, knowledge of the Canadian retail market, and the ability to travel.

Skills

Sales Management
Account Management
Business Development
Strategic Partnerships
Relationship Building
Customer Service
Communication
Presentation Skills
Organization
Project Management
Retail Market Knowledge
Competitive Analysis
Critical Thinking
Problem Solving
Microsoft Office
Sales Forecasting

Visa sponsorship

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Keywords

Account Management
Sales Management
Business Development
Strategic Partnerships
Retail
Consumer-Packaged Goods
Wholesale Paper Products
Sales Forecasting
Sales Metrics
Customer Service
Canadian Retail Market
Store-Level Execution
Competitive Analysis
Profitability
Product Programs
Trade Shows
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Project Management
Issue Resolution
Compliance
Presentation Skills
Relationship Building

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