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Added 10 mins ago
G
Développeur(euse) logiciel / Software Developer - CSOL
Genetec
Montreal, QC
- Full-time
Join our global R&D team specializing in custom solutions for our clients and be a part of the Development Partner Experience Group. Together with multidisciplinary teams in Paris and…
Added 11 mins ago
SH
Transitions Care Lead
SE Health
ON · Halton, ON
- Full-time
Monitor timely completion and reporting outcomes of patient/family care conferences to partner hospital(required in contract)Monitor Program Metrics (e.g. client experience, time to first…
Added 11 mins ago
ZA
Intermediate Architect
Zeidler Architecture
Vancouver, BC
- Full-time
…administration. Working under the supervision of senior staff or the Partner in Charge, this role contributes to design excellence, technical quality, and effective project execution. It…
Added 11 mins ago
WI
Junior EIT geotechnical engineering
WSP in Canada
Victoria, BC
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 11 mins ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Leads the evaluation of client feedback, service performance measures, operational data, and market trends to identify opportunities for improvement and evolution of Professional &…
Added 11 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Markham, ON
- Full-time
Facilitate project communication across engineering, construction, procurement, and client teams.
Added 26 mins ago
WI
Early Talent Specialist
WSP in Canada
Laval, QC
- Full-time
Partner with hiring stakeholders to define role requirements, success criteria, assessment methods, timelines and selection responsibilities so recruitment starts with a clear path forward.
Added 26 mins ago
WI
Early Talent Specialist
WSP in Canada
Montreal, QC
- Full-time
Partner with hiring stakeholders to define role requirements, success criteria, assessment methods, timelines and selection responsibilities so recruitment starts with a clear path forward.
Added 26 mins ago
WI
Early Talent Specialist
WSP in Canada
Toronto, ON
- Full-time
Partner with hiring stakeholders to define role requirements, success criteria, assessment methods, timelines and selection responsibilities so recruitment starts with a clear path forward.
Added 26 mins ago
WI
Early Talent Specialist
WSP in Canada
Markham, ON
- Full-time
Partner with hiring stakeholders to define role requirements, success criteria, assessment methods, timelines and selection responsibilities so recruitment starts with a clear path forward.
Added 41 mins ago
R
Technical Project Manager
Raise
Oakville, ON
- Full-time
Founded in 2016, our client is a growing consulting firm specializing in the implementation of Environmental, Health, Safety and Quality (EHSQ) software solutions. They partner with…
Added 41 mins ago
R
Senior Front End Developer
Raise
Toronto, ON
- Full-time
Partner with design to ensure the extracted theme/layout remains visually consistent and themeable (light/dark, branding) across apps.
Added 41 mins ago
PI
Senior Software Engineer, Accounts
PENN Interactive
Canada
- Full-time
Own technical problems of the highest scope and complexity, drafting proposals and presenting them to leadership and partner teams for feedback
Added 41 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…avec des équipes multidisciplinaires, notamment l’Engagement client, les Affaires médicales, les Ventes, l’Accès au marché, l’Apprentissage et développement ainsi qu’avec des agences…
Added 41 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
- Full-time
…avec des équipes multidisciplinaires, notamment l’Engagement client, les Affaires médicales, les Ventes, l’Accès au marché, l’Apprentissage et développement ainsi qu’avec des agences…
Added 41 mins ago
T
Customer Experience Associate
TD
Kelowna, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 41 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 41 mins ago
HI
Auto Insurance Advisor
HUB International
Moosomin, SK
- Full-time
Works well in a fast paced, client-focused environment
Added 57 mins ago
L
Full Stack Engineer, Agentic AI
Lazer
Remote, Canada
- Contract
- Remote
Lazer Core is a specialized team within Lazer focused on building robust, AI-powered full-stack applications. We partner closely with ambitious teams across industries to bring cutting-edge…
Added 57 mins ago
RF
Generative AI Artist
Rodeo FX
Montreal, QC
- Full-time
Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros., and Sony, and has collaborated on ads for YouTube, NBC,…
Added 57 mins ago
RB
Financial Planner
Royal Bank of Canada
Toronto, ON
- Full-time
A strong financial acumen, along with proven networking, client acquisition, and relationship management skills, and track record of partnering and collaboration
Added 1 hour ago
SC
Senior Accountant, Audit and Assurance
Stern Cohen LLP
Toronto, ON
- Full-time
Recognition of accounting issues and cooperation with the manager/partner to create solutions
Added 1 hour ago
R
Senior Quality Engineer
RBC
Toronto, ON
- Full-time
Validate functionality, connectivity, authentication, and processing following infrastructure or security changes; partner with development, security, and DevOps teams. • Establish data…
Added 1 hour ago
EC
Director, Communications and Engagement
ErinoakKids Center for Treatment and Development
Mississauga, ON
- Full-time
…high-performing teams in creating a positive overall experience for client families and all who visit, support or work with ErinoakKids. This includes leading teams responsible for…
Added 1 hour ago
T
Buyer
TalentMinded
Scarborough Bluffs Park, ON
- Full-time
Reporting to the Purchasing Manager, our client is hiring a Buyer to manage sourcing and purchasing activities across a diverse portfolio of custom manufacturing projects. As our new Buyer,…

CarltonOne

Account Coordinator

Markham, ON, Canada

The target hiring range for this position is $50,000 - $55,000. · Full-time

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Job details

Pay: The target hiring range for this position is $50,000 - $55,000.
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.

Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.

Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com.

About the Opportunity:

The Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSMs) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as support new program launches. They will be responsible for the ongoing execution, administration, and maintenance of client and partner programs, ensuring operational excellence and program success. They will also support the day-to-day management of the rewards platform and client inquiries to help ensure a seamless client experience.

Key Competencies:

Time Management – The ability to manage multiple competing priorities to ensure all deadlines are met.
Attention to Detail – The ability to achieve thoroughness and accuracy when completing a task.
Customer Service Oriented – The ability to demonstrate concern for satisfying customers.
Excellent Communicator – The ability to communicate effectively, clearly and concisely with internal and external parties through verbal and written communication.
Analytical Thinking – The ability to solve problems using a logical, systematic, sequential approach.
Clear Communication – The ability to comprehend client/partner requirements, ask clarifying questions and communicate relevant information accurately and comprehensively.
Organizational Skills -The ability to effectively organize, prioritize, and manage data, files, multiple tasks and deadlines in a fast-paced environment
Demonstrates a high level of curiosity, proactively seeks opportunities to improve processes and workflows, and continuously looks for ways to enhance efficiency, accuracy, and overall program success.

Responsibilities:

Support Client Success Managers (CSMs) in the implementation, launch, and ongoing management of new and existing programs, ensuring a high level of accuracy and quality. Responsibilities include member data management, module configuration, training manuals, certifications, awards, trophy cases, serial cards, games, and leaderboards where applicable.
Coordinate with cross-functional teams to support program delivery, troubleshoot operational issues, analyze root causes, and drive timely resolution of client, partner, and platform-related challenges.
Serve as first level client support by successfully resolving ticket-based queries on program creations and change requests, and escalate unresolvable issues as required to the CSM
Cross functional Coordination with other departments internal and external and managing any issues that come up. Problem defining and solving,
Provide day to day first level program management support by working with CSM & clients (as required) to manage feature requests, generate scheduled and ad-hoc reports, and answer queries, within the established Company & Client SLAs
Support the CarltonOne Engagement team on various projects or with ad-hoc reporting and/or administrative needs
Communicate any bottlenecks or training deficits to the CSM as required
Provide feedback to CSM’s on how to streamline processes and standards in order to increase service levels
Develop a breadth of knowledge on relevant CarltonOne Engagement system, features, capabilities
Other duties as assigned by your manager

Specific Skills

Detail oriented with the ability to manage multiple projects simultaneously across various departments
Excellent working knowledge of Microsoft Office Applications - Power Point, Word, Excel
Proven ability to thrive in a fast-paced, rapid growth environment
Outstanding communication and interpersonal skills
Adept and learning and adapting to new technologies

Additional Perks

Here are some additional perks that we provide:

Competitive salary and benefits package.
Health, dental, and vision coverage.
3 weeks’ vacation plus personal days.
Access to our employee benefits portal for exclusive discounts.
Monthly company-wide events, celebrations, and team activities.
Bravo reward points program for recognition and appreciation.
Convenient office location close to public transit.

How to Apply

If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.

The target hiring range for this position is $50,000 - $55,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

AI Disclosure: Artificial Intelligence (AI) may be used in the hiring process for this role.

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More about this job

Responsibilities

Support Client Success Managers with the implementation, launch, and ongoing administration of client and partner programs, including platform configuration, member data, training materials, awards, and reporting. Respond to client inquiries, coordinate with internal and external teams to resolve operational issues, and identify process improvements that strengthen service quality and program success.

Requirements

The role calls for strong organization, attention to detail, customer service, communication, and problem-solving skills, including the ability to manage multiple projects across departments in a fast-paced environment. Candidates should have working knowledge of Microsoft Office applications and be able to learn and adapt to new technologies; no specific education or years of experience are stated.

Skills

Time Management
Attention To Detail
Customer Service
Written And Verbal Communication
Analytical Thinking
Organization And Prioritization
Problem Solving
Program Administration
Client Support
Cross-Functional Coordination
Data Management
Reporting
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Adaptability To New Technologies

Benefits

Competitive Salary And Benefits Package
Health Coverage
Dental Coverage
Vision Coverage
Employee Discounts
Company Events And Team Activities
Employee Recognition Rewards

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Coordination
Program Implementation
Program Launches
Program Administration
Rewards Platform
Employee Recognition
Customer Loyalty
Sales Incentives
Channel Incentives
Member Data Management
Module Configuration
Training Manuals
Awards
Leaderboards
Client Support
Ticket-Based Queries
Feature Requests
Scheduled And Ad-Hoc Reporting
Service-Level Agreements
Cross-Functional Coordination
Root Cause Analysis
Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Operational Excellence

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