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Added 8 mins ago
GC
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- Full-time
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Carmichael Engineering Ltd.

Bilingual Customer Service Representative

2320 St Laurent Blvd, Ottawa, ON, K1G 6C4, Canada

$55,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Experience: 2 years of experience in a customer service oriented role or similar position.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 3, 2026

Original job description

With us, it's always about people

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

Job Title: Bilingual Customer Service Representative

Work Location: 2320 St. Laurent Blvd, Ottawa, ON K1G 6C4

Work Schedule: 8am-5pm, 40 hours per week, Full-time & Permanent

Salary Range: $55,000-$60,000

Carmichael is looking for a Customer Service Representative to work and manage all aspects of certain customer accounts.

Tasks and Responsibilities:

Handle incoming customer inquiries in a prompt, courteous and professional manner
Resolve customer concerns in a prompt, courteous and professional manner
Schedule and dispatch service requests accurately
Work with other departments to ensure efficiency and customer satisfaction
Process and accurately close work orders
Contact existing customers to schedule appointments
Communicate with service technicians

Requirements:

2 years of experience in a customer service oriented role or similar position.
Bilingual in English/French
Punctual and reliable
Ability to handle difficult customers
Excellent computer skills
Ability to work independently or as part of a team
Time management skills

What We Offer:

Competitive Starting Pay
Paid Training
Comprehensive Benefits:
- Medical/Dental/Vision/Travel Insurance
- Life Insurance
- Pension plan paid fully by us.
- Vacation
- Paid Time Off
- Short-Term and Long-Term Disability
- Employee Family Assistance Program paid by us.

Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations.

Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.

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More about this job

Responsibilities

The representative will manage customer accounts by handling inquiries, resolving concerns, and scheduling service requests. They will also coordinate with other departments and service technicians to ensure operational efficiency and customer satisfaction.

Requirements

Candidates must have at least 2 years of experience in a customer service role and be bilingual in English and French. Strong computer skills, punctuality, and the ability to work both independently and as part of a team are required.

Skills

Customer service
Bilingual
Communication
Scheduling
Dispatching
Computer skills
Time management
Problem solving
Professionalism
Teamwork
Independent work

Benefits

Medical insurance
Dental insurance
Vision insurance
Travel insurance
Life insurance
Pension plan
Paid time off
Short-term disability
Long-term disability
Employee family assistance program
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
HVAC
Thermal Systems
Dispatch
Work Orders
Service Technician
Bilingual
Customer Accounts
Scheduling
Health and Safety

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