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Added 18 mins ago
C&
Senior Immigration Case Manager/Client Experience & Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
…technology-driven and client-centred approach to immigration service…
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Caron & Partners LLP

Senior Immigration Case Manager/Client Experience & Transformation

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Experience: 5+ years of immigration case-management experience, preferably with corporate immigration experience
Posting language: English
Posted: Nov 8, 2026

Original job description

Caron & Partners LLP has been helping clients navigate complex legal matters with confidence for more than 55 years. As a mid-sized Calgary law firm, we combine exceptional legal expertise with a collaborative, people-focused culture. We are proud to offer meaningful work and a supportive environment where talented professionals can thrive.

We are looking for an experienced immigration professional to join our full-service immigration law firm in a senior role focused predominantly on our corporate immigration practice.

You will manage sophisticated employer and business immigration matters while helping us build a modern, AI-enabled, technology-driven and client-centred approach to immigration service delivery.

What You’ll Do

Manage economic and corporate immigration and employer-driven matters, including applications, supporting evidence, documentation, submissions and deadlines
Support clients, executives, professionals and foreign workers throughout the immigration process
Deliver clear, proactive and exceptional client service, helping create a seamless experience from onboarding through submission and follow-up
Support cross-border matters, working across jurisdictions, external counsel, service providers and stakeholders
Provide support across other areas of our full-service immigration practice as needs and opportunities arise
Develop and continuously improve SOPs, workflows, playbooks, templates and checklists
Train, mentor and support junior case managers
Identify bottlenecks, overdue work and opportunities to automate, standardize, delegate or redesign
Help design AI-enabled workflows and technology solutions that bring together people, process, data and automation
Support dashboards, reporting, data quality and continuous improvement
Contribute to practice growth and client engagement, including webinars, newsletters, client events, educational content and other market-facing initiatives
Identify recurring client needs and emerging issues that can inform new resources, communications and service offerings
Recognize matters requiring legal analysis, strategy or professional judgment and escalate them appropriately to lawyers

What We are Looking For

We are particularly interested in someone with a technology-forward, continuous-improvement mindset who understands how to use AI, automation, data and technology to redesign workflows, improve client experience and increase the capacity of the legal team.

You should be highly organized, comfortable taking ownership of sophisticated files and processes, and able to distinguish between procedural case-management responsibilities and issues requiring lawyer-level legal judgment.

Qualifications

5+ years of immigration case-management experience, preferably with corporate immigration experience
Demonstrated ability to independently manage complex files and competing deadlines
Strong understanding of Canadian immigration processes, documentation and procedural requirements
Excellent client communication, organizational and problem-solving skills
Experience training or mentoring junior case-management professionals
Strong Microsoft 365 capabilities and confidence using technology, AI and automation to improve workflows and client service in a law firm setting
Experience with Excel, SharePoint, Power BI and Power Automate, as well as case-management, workflow automation or other legal-technology platforms, is a strong asset
A technology-forward, continuous-improvement mindset and sound judgment about when an issue requires escalation to a lawyer

The Opportunity

This is an opportunity for an experienced immigration professional who wants to do more than process files. You’ll have the opportunity to influence how work is delivered, how technology is used, how clients experience our services and how the practice grows.

Salary commensurate with experience; benefit plan available.

Job Type: Permanent, Full-Time

Additional pay: Bonus pay

Benefits:

Disability insurance
Employee assistance program
Extended health care
Life insurance
RRSP match

If you are interested, please apply with a cover letter and resume.

Caron & Partners LLP is an inclusive employer committed to providing a diverse workforce. We provide equal career opportunities to all qualified candidates. We are committed to creating a respectful and inclusive work environment that allows our employees to reach their full potential.

We would like to thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Manage complex corporate and employer-driven immigration files, support clients throughout the process, and coordinate cross-border matters and stakeholders. Improve service delivery through standardized workflows, technology and AI-enabled automation, while mentoring junior staff and contributing to client engagement and practice growth.

Requirements

Candidates need at least five years of immigration case-management experience, preferably in corporate immigration, with the ability to manage complex files and competing deadlines independently. Strong Canadian immigration process knowledge, client communication, mentoring, Microsoft 365 and technology-enabled workflow improvement skills are sought.

Skills

Immigration Case Management
Corporate Immigration
Canadian Immigration Processes
Client Service
File Management
Deadline Management
Cross-Border Coordination
Workflow Improvement
Standard Operating Procedures
Training and Mentoring
Artificial Intelligence
Automation
Data Quality
Microsoft 365
Excel
SharePoint

Benefits

Disability Insurance
Employee Assistance Program
Extended Health Care
Life Insurance
RRSP Match

Visa sponsorship

Not detected in the job text

Keywords

Corporate Immigration
Employer-Driven Immigration
Canadian Immigration
Immigration Case Management
Cross-Border Matters
Client Experience
Client Engagement
Artificial Intelligence
Automation
Workflow Design
Continuous Improvement
Standard Operating Procedures
Playbooks
Templates
Checklists
Dashboards
Reporting
Data Quality
Microsoft 365
Excel
SharePoint
Power BI
Power Automate
Case-Management Platforms
Legal Technology
Training
Mentoring
Deadline Management
Legal Practice
Process Standardization

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