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Added 24 mins ago
JI
Product Owner – Sourcing & Demand | Responsable produit – Approvisionnement et demande
Jesta I.S.
Montreal, QC
- Full-time
Write functional and technical specifications that cover data integrity, scalability, performance, and security.
Added 54 mins ago
TS
Power Generation Technician
TalentSphere Staffing Solutions
Brampton, ON
- Temporary
This is a field-based position where technicians are responsible for maintaining, troubleshooting, and deploying power generation equipment. You will play a key role in ensuring uptime and…
Added 54 mins ago
B
Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
Lead or support condition surveys, field investigations, envelope testing, and technical reviews.
Added 1 hour ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…admissions system, including system configuration, workflow support, troubleshooting, user assistance, testing, data quality and operational reporting. The position supports application and…
Added 1 hour ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…service areas to ensure that technology solutions effectively support business outcomes and service…
Added 1 hour ago
A
Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
…with automation, electrical, manufacturing, and project teams. Support equipment installation, testing, and commissioning. Troubleshoot mechanical issues in the field and identify root…
Added 1 hour ago
HR
Field Service Mechanic
Herc Rentals
Fort Saskatchewan, AB
- Full-time
As a Field Heavy Duty Equipment Mechanic, you are a master technician and will assume a leadership role in product knowledge and standards of quality in the field. The primary focus of a…
Added 1 hour ago
TC
Geospatial Solutions Analyst
The Corporation of the City of Sarnia
Sarnia, ON
- $59,677.8 to $91,819 CAD / year
- Full-time
Provides front-line support to staff by resolving technical issues and discussing system functionality, future releases, and upgrades with vendors and consultants.
Added 1 hour ago
A
Power System Engineer
ABB
QC · Saint-Laurent, Quebec
- Full-time
Perform technical studies with site validation: Short-circuit, Load flow, Protection Coordination, Arc Flash, Power Factor Compensation, Harmonics mitigation.
Added 1 hour ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Operate and/or maintain military vehicles and equipment in a Field Service Representative or testing role
Added 1 hour ago
PC
Azure Data Consultant, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Support pre-sales activities and RFP responses with technical input when required.
Added 1 hour ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…and strengthen the processes, controls, and reporting that support effective cash collection and financial management across the…
Added 1 hour ago
GR
Senior Dispatcher
Goldbeck Recruiting
Burnaby, BC
- Full-time
Previous experience coordinating and scheduling field technicians, service teams, or tradespeople.
Added 1 hour ago
LB
Software Developer, Platform & AI Solutions
Laurentian Bank
Burlington, ON
- Full-time
Maintain technical documentation, configuration notes, release records, and solution designs that support knowledge transfer and long-term maintainability.
Added 1 hour ago
Education Coordinator
Stratford Festival
Stratford, ON
Post-secondary diploma program, typically a two year program, or equivalent, (i.e. Community college, Technical Institute or Trade School, etc.) in a field related to Education,…
Added 1 hour ago
C
Field Technical Lead - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is currently looking for a Security Field Technical Lead to join our amazing culture in our Toronto location. As a Security Field Technical Lead, you will be…
Added 1 hour ago
G
Head of Tax & Asset Compliance
Geotab
Toronto, ON
- Full-time
Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent combination of education and work experience) .
Added 1 hour ago
C
Security Technician - Service
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
C
BAS Project Supervisor
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Provide first level support and coordination for Technicians.
Added 1 hour ago
P&
Ingénieur(e) ou analyste, analyse d’opérabilité / Engineer or Analyst, Operability Analysis
Pratt & Whitney
Longueuil, QC
- Full-time
Nos responsabilités s’étendent de la conception préliminaire jusqu’au support des moteurs en service.
Added 1 hour ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…reinforce the company’s strategic direction. They will provide support and ongoing knowledge transfer to different HR teams to promote optimal system use and be a key team member of the…
Added 1 hour ago
G
Head of Tax & Asset Compliance
Geotab
Waterloo, ON
- Full-time
Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent combination of education and work experience) .
Added 1 hour ago
Transportation Infrastructure Analyst
Region of Waterloo
Kitchener, ON
Performs condition assessments of roadway infrastructure assets to support the development of the Transportation Capital Program. Develops asset priority ranking and needs analysis.…

CASA Mental Health

IT Support Specialist

AB, Canada

$30.05 to $37.23 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $30.05 to $37.23 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist provides technical assistance, end-user support, and workstation maintenance across the organization. They serve as the primary contact for technical inquiries, manage help desk tickets, and deliver technology training to staff.

Requirements

Candidates must possess a post-secondary diploma in Information Technology or equivalent experience along with at least three years of help-desk support experience. Proficiency in Microsoft 365, Active Directory, and hardware troubleshooting is required, as is a valid driver's license.

Skills

Technical support
Troubleshooting
Workstation hardware
Network connectivity
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple device management
Audiovisual equipment support
Customer service
Help desk
Cybersecurity principles
VPN troubleshooting
Wi-Fi troubleshooting

Benefits

Employer-paid health and dental benefits
Mental health services coverage
Flexible spending account
Paid wellness days
Holiday break in December
Paid time off for illness, bereavement, moving and education
Parental leave top-up
Employee assistance program
Employee discounts
Ongoing learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10
Windows 11
MDM
VPN
Wi-Fi
Cybersecurity
Hardware
Software
Ticketing System
CompTIA A+
Technical Training
Onboarding
Network Connectivity
Audiovisual
Remote Desktop
IT Assets
Workstation
Customer Service
Troubleshooting

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