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Added 8 mins ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit (Financial Services)
KPMG
ON · Toronto, Ontario
- Full-time
…(formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an…
Added 8 mins ago
B
Manager, Business Banking Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
This role reports directly to the Senior Manager of Business Banking Customer & Process Analytics and will support a range of Business Banking initiatives focused on driving customer…
Added 8 mins ago
K
Senior Manager – Audit Quality
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Perth, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Swift Current, SK · Edmonton, Alberta · Langley, British Columbia · Kanata, Ontario
- Full-time
The Department of Professional Practice (DPP) is seeking to hire Senior Manager to develops firm standards and guidance relating to financial and sustainability reporting, audit and…
Added 8 mins ago
CO
Program Manager, IT (MMS)
College Of Early Childhood Educators
Toronto, ON
- Full-time
- Temporary
We are seeking a Program Manager to join the Corporate Services' IT team and report to the Chief Operating Officer (COO). This role blends strategic product ownership with hands-on project…
Added 8 mins ago
NG
Warehouse Operator
Normet Group
Quebec, QC
- Full-time
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer…
Added 8 mins ago
TO
Operations Technologist
Town of Tillsonburg
Tillsonburg, ON
- $45.73 to $53.5 CAD / hour
- Full-time
Assists in complaint management from the public and other engineering related duties and tasks under the direction of the Manager of Engineering.
Added 8 mins ago
M
Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
- Full-time
-Work independently or support another TPM (Technical Program Manager) in the planning, execution, and delivery of technology, product, and customer success initiatives from inception…
Added 8 mins ago
B
Junior Cybersecurity Intern, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · Sainte-Catherine, QC · FCP
- Full-time
Knowledge of information security support and operations concepts, practices, concepts, and technology obtained through formal training and work experience - Good.
Added 8 mins ago
H
Product Owner Manager
HP
Vancouver, BC
- Full-time
The Product Owner Manager will lead the transformation of the existing Product Owner organization into a high-performing, product-centric capability. This leader will establish clear role…
Added 23 mins ago
BD
Executive Assistant and Office Manager
Bri-mor Developments
Calgary, AB
- Full-time
We are looking for an experienced Executive Assistant & Office Manager to join our team. This position supports company executives, coordinates daily administrative activities and ensures…
Added 23 mins ago
CS
Program Manager
Canadian Society of Physician Leaders
Ottawa, ON
- Full-time
This is a varied, detail-oriented role with a predictable annual rhythm. The Program Manager works closely with senior physician leaders, peer assessment panels, editorial board members,…
Added 23 mins ago
O
Marketing Associate
O-HIVE.AI
Windsor, ON
- Full-time
O-HIVE is an AI technology company specializing in Spatial Vision Intelligence, Visual Language Models (VLMs), Edge AI, and semiconductor solutions for industrial inspection, robotics, and…
Added 23 mins ago
SS
Credit & Accounts Receivable Analyst
Staffmax Staffing & Recruiting
Winnipeg, MB
- Full-time
Management of the company’s / region’s line of credit within the limits set out by the Regional Credit Manager.
Added 23 mins ago
Senior Manager - Program Management - Quebec Growth Program
Scotiabank
Montreal, QC
The Senior Program Manager, Program Management, Canadian Banking Transformation Office plays a key role in delivering complex, cross-functional programs that advance strategic priorities…
Added 23 mins ago
Manager, Global Compliance Business Risk Management
Scotiabank
Toronto, ON
…site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical…
Added 23 mins ago
Portfolio Administrator, Scotia Jarislowsky Fraser - Montreal, QC
Scotiabank
Montreal, QC
The Portfolio Administrator works closely with the Relationship Manager(s) in the management of their overall book(s) of business, with a passion for providing client service excellence…
Added 23 mins ago
RM
Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
…provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning,…
Added 23 mins ago
G
Service manager
GoSecure
Saint John, NB · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. Equivalent combinations of education and relevant experience may be considered.
Added 23 mins ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 23 mins ago
Office Clerk
Ricoh
Toronto, ON
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 23 mins ago
C
Product Manager – Dealer Trust & Access
CARFAX
Canada
- Full-time
At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of…
Added 23 mins ago
Technology Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We’re seeking a skilled Technology Project Manager to lead small/medium scale digital initiatives that deliver meaningful business and technology outcomes. This role is responsible for…
Added 23 mins ago
Project Manager
NTT DATA Services
Tiverton, ON
We are currently seeking a Project Manager to join our team in Tiverton, Ontario (CA-ON), Canada (CA).
Added 23 mins ago
R
Manager, Business Management & Optimization
RBC
Toronto, ON
- Full-time
…adoption and measurement of results, partnering with business, technology and AI…
Added 23 mins ago
Senior Manager, Real Estate Operations, Saskatchewan 1
Bell
Regina, SK
Bachelor’s degree in Information Technology, Business, Facilities Management, or a related field, or an equivalent combination of education and progressive experience in Data Centre…

CASA Mental Health

IT Support Specialist

AB, Canada

$30.05 to $37.23 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $30.05 to $37.23 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist provides technical assistance, end-user support, and workstation maintenance across the organization. They serve as the primary contact for technical inquiries, manage help desk tickets, and deliver technology training to staff.

Requirements

Candidates must possess a post-secondary diploma in Information Technology or equivalent experience along with at least three years of help-desk support experience. Proficiency in Microsoft 365, Active Directory, and hardware troubleshooting is required, as is a valid driver's license.

Skills

Technical support
Troubleshooting
Workstation hardware
Network connectivity
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple device management
Audiovisual equipment support
Customer service
Help desk
Cybersecurity principles
VPN troubleshooting
Wi-Fi troubleshooting

Benefits

Employer-paid health and dental benefits
Mental health services coverage
Flexible spending account
Paid wellness days
Holiday break in December
Paid time off for illness, bereavement, moving and education
Parental leave top-up
Employee assistance program
Employee discounts
Ongoing learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10
Windows 11
MDM
VPN
Wi-Fi
Cybersecurity
Hardware
Software
Ticketing System
CompTIA A+
Technical Training
Onboarding
Network Connectivity
Audiovisual
Remote Desktop
IT Assets
Workstation
Customer Service
Troubleshooting

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