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Added 9 mins ago
MH
Bilingual Legal & Debt Resolution Specialist
Mitsubishi HC Capital Canada
Burlington, ON
- $58,290 to $108,290 CAD / year
- Full-time
Reporting to the Manager, Legal & Debt Resolution, the Legal & Debt Resolution Specialist is responsible for more complex written off and delinquent files, all over Canada, recommending…
Added 9 mins ago
CN
Lodge Manager - PNW
Civeo North America
Kitimat, BC
- Full-time
Civeo Pacific Northwest Employees LP is seeking a Lodge Manager to lead day-to-day operations for Sitka Lodge located in Kitimat, BC. Reporting to the Sr. Operations Manager, this role…
Added 9 mins ago
WR
Commis d’entrepôt/Chauffeur
Westlake Royal Building Products
Sherbrooke, QC
- Full-time
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Added 9 mins ago
P&
Gestionnaire de projets stratégiques de la chaîne d’approvisionnement / Project Manager Strategic Supply Chain Projects
Pratt & Whitney
Longueuil, QC
- Full-time
Added 9 mins ago
S
Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (18-Month Contract GWO)
Scotiabank
Toronto, ON
- Contract
Employee Referral Program – Potential Reward: $1,000.00
Added 9 mins ago
S
Home Health Care - Specialist Rehab Product
Sobeys
St. John's, NL
- Full-time
Participate with manager on planning and forecasting sales and growth areas for the business
Added 9 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Victoria, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 mins ago
HS
Senior Advisor, Psychological Health & Safety (PHS)
Health Shared Services
AB · Alberta, Canada
- Full-time
…high-impact, & often sensitive workplace matters. Reporting to the Manager, you'll help develop & advance programs, & practices that support PHS. Your work will include: Partnering with…
Added 9 mins ago
S
Prepared Foods - Clerk Department Second Deli
Sobeys
Truro, NS
- Full-time
…Deli/A La Carte Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 9 mins ago
CN
Manager, Waste Program Oversight
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…decommissioning, and long-term waste management objectives? If so, the Manager, Waste Program Oversight role at CNL is key to enabling regulatory compliance and supporting important waste…
Added 9 mins ago
CN
Manager, Waste Technical Services
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…decommissioning and long-term waste management outcomes? If you do, the Manager, Waste Technical Services plays a critical role in enabling safe, efficient, and compliant waste management…
Added 9 mins ago
CN
Performance Assurance Specialist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Evaluating program effectiveness through assessments, validation studies, and performance measurement activities.
Added 9 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
FH
Licensed Practical Nurse, Full Scope - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 9 mins ago
S
Produce - Clerk Produce
Sobeys
Dartmouth, NS
- Full-time
Any other duties as assigned by the Store Manager
Added 9 mins ago
D
Manufacturing Supervisor
Dometic
Richmond, BC
- $81,000 to $95,000 CAD / year
- Full-time
We are on a journey of continuous growth – now looking for our next star – a passionate Manufacturing Supervisor. This position reports to Operations Manager and will work in Vancouver, BC.
Added 9 mins ago
HM
Restaurant Manager (Maître d’Hôtel)
Hôtel Mont Gabriel, une propriété Tribute Portfolio
Sainte-Adèle, QC
- Full-time
…access to health professionals through the Employee Assistance Program. You will have personal days and vacations scheduled according to the department and hotel you join. Additionally, a…
Added 9 mins ago
LH
Guest Service Agent - PT
Level Hotels & Furnished Suites
Vancouver, BC
- $21 to $24 CAD / hour
- Part-time
Generous referral program ranging from 500-$2,500 depending on business need.
Added 9 mins ago
SD
Specialist, Bilingual Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end to end support provided by…
Added 9 mins ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Calgary, AB
- $67,800 to $77,000 CAD / year
- Full-time
…province of Alberta. Reporting into the Western Regional Sales Manager, the TSR is accountable for driving distribution and display of KDP products, the execution of all in-store plans, and…
Added 9 mins ago
DG
Sales Consultant
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Mercedes-Benz North Vancouver is seeking a Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by…
Added 9 mins ago
TB
Accounts Payable Analyst, TBS
The Beer Store
Bolton, ON
- Full-time
We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 9 mins ago
TT
Quality Specialist - Nuclear
Tetra Tech
Pickering, ON
- Full-time
…successful candidate will play a key role in supporting the QA Manager and project teams to ensure compliance with ISO 9001:2015, CSA N299.1, CSA N286, and ASME NQA-1…
Added 9 mins ago
S
FT Supervisor Grocery Graveyard - Thrifty Foods
Sobeys
Sidney, BC
- Full-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 9 mins ago
S
Replenishment - Manager Grocery
Sobeys
Fredericton, NB
- Full-time
The Replenishment Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…

CASA Mental Health

IT Support Specialist

AB, Canada

$30.05 to $37.23 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $30.05 to $37.23 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist provides technical assistance, end-user support, and workstation maintenance across the organization. They serve as the primary contact for technical inquiries, manage help desk tickets, and deliver technology training to staff.

Requirements

Candidates must possess a post-secondary diploma in Information Technology or equivalent experience along with at least three years of help-desk support experience. Proficiency in Microsoft 365, Active Directory, and hardware troubleshooting is required, as is a valid driver's license.

Skills

Technical support
Troubleshooting
Workstation hardware
Network connectivity
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple device management
Audiovisual equipment support
Customer service
Help desk
Cybersecurity principles
VPN troubleshooting
Wi-Fi troubleshooting

Benefits

Employer-paid health and dental benefits
Mental health services coverage
Flexible spending account
Paid wellness days
Holiday break in December
Paid time off for illness, bereavement, moving and education
Parental leave top-up
Employee assistance program
Employee discounts
Ongoing learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10
Windows 11
MDM
VPN
Wi-Fi
Cybersecurity
Hardware
Software
Ticketing System
CompTIA A+
Technical Training
Onboarding
Network Connectivity
Audiovisual
Remote Desktop
IT Assets
Workstation
Customer Service
Troubleshooting

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