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Added 9 mins ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Prior software development experience with a strong understanding of technology delivery and application lifecycles.
Added 9 mins ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Liaise with the Department's Technical Analyst, ITS, and instructors regarding software, hardware, and laboratory requirements that support course delivery;
Added 9 mins ago
TO
Operations Technologist
Town of Tillsonburg
Tillsonburg, ON
- $45.73 to $53.5 CAD / hour
- Full-time
Assists in complaint management from the public and other engineering related duties and tasks under the direction of the Manager of Engineering.
Added 9 mins ago
R
Gestionnaire de projets stratégiques de la chaîne d’approvisionnement / Project Manager Strategic Supply Chain Projects
RTX
Longueuil, QC
- Full-time
Added 24 mins ago
CC
Sales Manager
Comhan Canada
Waterloo, ON
- Full-time
Role Description The Sales Manager is a full-time, hybrid role based in Fergus, ON, with flexibility for partial work from home. This position is responsible for growing sales new and…
Added 24 mins ago
Senior Integration & BI Developer
Trans Mountain
Calgary, AB
Added 24 mins ago
Physiotherapist
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the program manager, the Physiotherapist is responsible for the coordination and provision of physiotherapy services to clients in facilities and communities within…
Added 24 mins ago
Respiratory Therapist
Winnipeg Regional Health Authority
Selkirk, MB
Under the general supervision of the Manager Health Services, Outpatient Centre (or designate), the Respiratory Therapist is responsible for providing therapeutic, diagnostic, technical and…
Added 39 mins ago
MN
Solutions Architect - 6 month contract
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Added 39 mins ago
AG
Geotechnical/Tailings Management Engineer
Artemis Gold - Blackwater Project
BC
- Other
…lead engineer position.• Proficiency in relevant engineering software packages is considered and asset.• Knowledge of geosynthetics, construction document preparation, construction quality…
Added 39 mins ago
CC
Assistant Manager, Banquets & Catering
Compass Canada
Winnipeg, MB
- Full-time
Position: Assistant Manager, Banquets & Catering
Added 54 mins ago
DL
Law Firm Office Manager
DIMIC LAW
Calgary, AB
- Contract
Part-Time / Fractional Law Firm Office Manager
Added 54 mins ago
EC
Material Handler
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Surrey, BC
- Full-time
Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse
Added 54 mins ago
C
Accounting Manager
Confidential
Vernon, BC
- $90,000 to $120,000 CAD / year
- Full-time
Experience with Caseware/CaseView, CCH iFirm, and tax software considered an asset.
Added 54 mins ago
IT
Estimator / Project Coordinator
InTandem Talent
Hamilton, ON
- Full-time
…Working under the direction of the Senior Estimator / Estimating Manager, you will help build competitive, well-founded tenders by organizing tender documents, completing quantity takeoffs,…
Added 54 mins ago
MC
Procurement and Contracts Specialist
Medical Council of Canada
Ottawa, ON
- $86,000 to $97,000 CAD / year
- Contract
…contract administration across MCC. Reporting to the Senior Manager, Finance, you’ll coordinate and manage procurement and contracting activities, from developing procurement documentation…
Added 54 mins ago
CM
IT Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 54 mins ago
T
Personal Banker Trainee
TD
Thornbury, ON
- Full-time
Post-Secondary or Undergraduate degree in related field is an asset
Added 54 mins ago
Development Manager, Land Development
Great Gulf Group
Toronto, ON
…mixed-use and residential development, construction management, software, engineering, panelized manufacturing, architecture, and…
Added 54 mins ago
IT
Estimator / Project Coordinator – Major Projects
InTandem Talent
Hamilton, ON
- Full-time
…Working under the direction of the Senior Estimator / Estimating Manager, you will help build competitive, well-founded tenders by organizing tender documents, completing quantity takeoffs,…
Added 1 hour ago
PHARMACY OPERATIONS MANAGER
Green Shield Canada
Canada
Experience with pharmacy software Kroll is an asset
Added 1 hour ago
TFT - Manager, Quality & Performance
Canadian Mental Health Association - Windsor Essex County
Windsor, ON
…and Crystal Reports, as well as other business intelligence software and/or AI will be an asset. Relevant industry certifications are…
Added 1 hour ago
GC
Care Coordinator - HIV & HCV Programs
Gilbert Centre
Barrie, ON
- Full-time
…Program team in Barrie, Ontario. Reporting to the Health Program Manager, the Care Coordinator provides case management, referrals, health education, and system navigation for people living…
Added 1 hour ago
SF
Program Assistant, StFX Online
St. Francis Xavier University
Antigonish, NS
- Full-time
Reporting to the Manager, Projects & Education Programs, the Program Assistant works as part of a team of professionals to provide high-quality educational experiences. This position works…
Added 1 hour ago
FI
Intel Server Support (Junior)
Flexstaf I.T. Inc.
Regina, SK
- Contract
ITIL certification (Foundation or Service Manager) preferred

CASA Mental Health

IT Support Specialist

AB, Canada

$30.05 to $37.23 CAD / hour · Full-time

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Job details

Pay: $30.05 to $37.23 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist provides technical assistance, end-user support, and workstation maintenance across the organization. They serve as the primary contact for technical inquiries, manage help desk tickets, and deliver technology training to staff.

Requirements

Candidates must possess a post-secondary diploma in Information Technology or equivalent experience along with at least three years of help-desk support experience. Proficiency in Microsoft 365, Active Directory, and hardware troubleshooting is required, as is a valid driver's license.

Skills

Technical support
Troubleshooting
Workstation hardware
Network connectivity
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple device management
Audiovisual equipment support
Customer service
Help desk
Cybersecurity principles
VPN troubleshooting
Wi-Fi troubleshooting

Benefits

Employer-paid health and dental benefits
Mental health services coverage
Flexible spending account
Paid wellness days
Holiday break in December
Paid time off for illness, bereavement, moving and education
Parental leave top-up
Employee assistance program
Employee discounts
Ongoing learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10
Windows 11
MDM
VPN
Wi-Fi
Cybersecurity
Hardware
Software
Ticketing System
CompTIA A+
Technical Training
Onboarding
Network Connectivity
Audiovisual
Remote Desktop
IT Assets
Workstation
Customer Service
Troubleshooting

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