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Added 25 mins ago
HO
AI Governance Specialist
Hydro One
Toronto, ON
- $80 to $95 CAD / hour
- Contract
The AI Governance Specialist ensures that all AI models and related data assets comply with the organization's Enterprise AI Policy, Responsible AI principles, and regulatory obligations…
Added 1 hour ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for an Enterprise Application Technical Specialist to work from our Mississauga location.
Added 1 hour ago
PE
Front Line Client Experience Representative | February 2027 Start Date (CANADA)
Project Expedition
Remote, Canada
- $45,000 to $50,000 CAD / year
- Full-time
- Remote
Front Line Client Experience Specialist (Canada)
Added 1 hour ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
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Added 3 hours ago
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- Full-time
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Added 4 hours ago
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Plans and organizes testing efforts for large systems in Graphical
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Montreal, QC
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Montreal, QC
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Added 5 hours ago
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Added 5 hours ago
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- Full-time
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Specialist, Business Process (18-month temporary position)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
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Added 6 hours ago
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- Full-time
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CMP Group Ltd.
Delta, BC
2 + years of experience in systems & project support/ coordination, training, documentation & user-support skills
Added 7 hours ago
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Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $105,000 to $115,000 CAD / year
- Full-time
Manage and provide training, experience, target setting, etc., to Compliance Specialist position.
Added 7 hours ago
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Brantford, ON
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Growth: This role will leverage all your skills and afford you the opportunity to learn new ones. We invest in training and development in a big way, so you can build your future along with…
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Added 7 hours ago
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Facilities Maintenance Specialist - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
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Added 8 hours ago
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Added 9 hours ago
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Moncton, NB
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Added 9 hours ago
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R3, Systems Training Specialist - Initiative & Opportunity
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Ottawa, ON
- Full-time
…in the development, delivery and just-in-time support of R3 training solutions for employees and Portal Pathfinders. Training includes Thesis Student Management (Thesis SM), Thesis Student…
Added 9 hours ago
Testing Centre Information Management Specialist - App. D/Temp. Assignment (Nov. 2026 - March 2027)
Mohawk College
Hamilton, ON
…the Fennell, IAHS and Stoney Creek Testing Centres as well as systems Accommodate, RegisterBlast, Accuplacer, survey software platforms, and pre-admission tools. The incumbent will also be…
Added 10 hours ago
AC
R3, Systems Training Specialist - Initiative & Opportunity
Algonquin College
Ottawa, ON
- Full-time
…in the development, delivery and just-in-time support of R3 training solutions for employees and Portal Pathfinders. Training includes Thesis Student Management (Thesis SM), Thesis Student…

CASA Mental Health

IT Support Specialist

AB, Canada

$30.05 to $37.23 CAD / hour · Full-time

This date has passed. Check with the employer before applying.

Apply on casaservices.applytojob.com About employer

Applications open in a new tab.

Job details

Pay: $30.05 to $37.23 CAD / hour
Job type: Full-time
Listed closing date: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

Apply on casaservices.applytojob.com About employer

More about this job

Responsibilities

The IT Support Specialist provides technical assistance, end-user support, and workstation maintenance across the organization. They serve as the primary contact for technical inquiries, manage help desk tickets, and deliver technology training to staff.

Requirements

Candidates must possess a post-secondary diploma in Information Technology or equivalent experience along with at least three years of help-desk support experience. Proficiency in Microsoft 365, Active Directory, and hardware troubleshooting is required, as is a valid driver's license.

Skills

Technical support
Troubleshooting
Workstation hardware
Network connectivity
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple device management
Audiovisual equipment support
Customer service
Help desk
Cybersecurity principles
VPN troubleshooting
Wi-Fi troubleshooting

Benefits

Employer-paid health and dental benefits
Mental health services coverage
Flexible spending account
Paid wellness days
Holiday break in December
Paid time off for illness, bereavement, moving and education
Parental leave top-up
Employee assistance program
Employee discounts
Ongoing learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10
Windows 11
MDM
VPN
Wi-Fi
Cybersecurity
Hardware
Software
Ticketing System
CompTIA A+
Technical Training
Onboarding
Network Connectivity
Audiovisual
Remote Desktop
IT Assets
Workstation
Customer Service
Troubleshooting

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Work requirements

Jobs in Canada