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Added 1 hour ago
LM
ADMINISTRTIVE SITE ASSISTANT - LONDON SITE
Laframboise Mechanical Electrical Ltd
London, ON
- Contract
At the Laframboise Group, we're not just building projects; we're building careers. Since 1964, we've been a leader in multi-discipline construction, providing exceptional service across…
Added 1 hour ago
LG
ADMINISTRTIVE SITE ASSISTANT - LONDON SITE
Laframboise Groupe
London, ON
- Contract
At the Laframboise Group, we're not just building projects; we're building careers. Since 1964, we've been a leader in multi-discipline construction, providing exceptional service across…
Added 1 hour ago
DM
Computer Aided Design Manager
DSG Mouldings Ltd
Richmond, BC
- Part-time
Role Description The Computer Aided Design (CAD) Manager is a part-time, on-site role based in Richmond, BC. This role oversees the development, management, and maintenance of CAD and BIM…
Added 5 hours ago
UO
Resource Sharing Assistant I
University of Victoria
Victoria, BC
- Full-time
Reporting to the Senior Manager, Access Services and Advanced Fulfillment, this position works within the Stacks Management team to accomplish daily workflows including routine library…
Added 5 hours ago
SP
Skilled Trades Worker, Electrician
Seneca Polytechnic
King City, ON
- Full-time
Under the direction of the Facilities Manager, the Licensed Electrician supports internal customers by performing a variety of tasks related to the installation, maintenance,…
Added 7 hours ago
Marine Operations & Logistics Manager
Amrize
Coquitlam, BC
The Manager leads the end-to-end marine logistics function, including marine transportation, vessel and barge operations, marine dispatch, maintenance coordination, third-party marine…
Added 7 hours ago
Quarry Supervisor
Amrize
Saint-Constant, QC · St Constant, Queb
…projects that matter - and build a career with a company that’s building North America - we want to hear from…
Added 7 hours ago
CC
Retail Assistant Store Manager
Canna Cabana
High River, AB
- Full-time
The Retail Assistant Store Manager at High River will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating…
Added 8 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Parkdale Thrift Store
- Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 8 hours ago
Casual Tenant Support Worker (Balsam Place)
Connective
Kelowna, BC
Reports and is accountable to the Program Manager or their designate
Added 15 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 19 hours ago
Sales Associate-Retail
Roots
Richmond, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 20 hours ago
CL
Resident Advisor
Campus Living Centres
Calgary, AB
- Full-time
Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service…
Added 20 hours ago
CH
Chief Engineer CAN
Concord Hospitality Enterprises
Barrie, ON
- Full-time
…systems. This is a key leadership role responsible for all maintenance operations, compliance, and team development in a fast-paced hospitality…
Added 22 hours ago
MH
New Home Technician, Warranty ("handy person")
Mattamy Homes
Ottawa, ON
- Full-time
As the New Home Technician in our Warranty Department, you will adhere to generally accepted building practices and the high standards of Mattamy, while keeping with our mission of…
Added 1 day ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 1 day ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 1 day ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 1 day ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
…discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the…
Added 1 day ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
As a Program Manager, Capital Projects - Minor with Covenant Health's Capital Management team, you will provide leadership and oversight for a provincial Project Management Office (PMO)…
Added 1 day ago
Markville (7) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Markham, ON
…achieving our store objectives through exceptional customer service, merchandise presentation, and team…
Added 1 day ago
GF
Fit4Less Host - Stratford
GoodLife Fitness
Stratford, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 1 day ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 day ago
Automotive Lot Attendant - Jim Pattison Toyota Downtown
The Jim Pattison Auto Group
Vancouver, BC
This role reports to the Sales Manager of the dealership.
Added 1 day ago
C
Personal Support Service Worker
Cota
Toronto, ON
- Full-time
The PSSW supporting this role is required to provide direct service user Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) support, including oversight…

CASA Mental Health

IT Support Specialist

AB, Canada
Edmonton, AB, Canada

Job Details Wage range: $30.05 to $37.23 per hour Vacation: 15 days Shift structure: Monday to Friday, 7.25 hours per day Primary location: Edmonton, CASA Centre Union: In-scope Classification: Coordinator FTE: 1.0 Status: Permanent Hybrid/Multi-site · Full-time

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Job details

Pay: Job Details Wage range: $30.05 to $37.23 per hour Vacation: 15 days Shift structure: Monday to Friday, 7.25 hours per day Primary location: Edmonton, CASA Centre Union: In-scope Classification: Coordinator FTE: 1.0 Status: Permanent Hybrid/Multi-site
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

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More about this job

Responsibilities

Provide technical assistance and customer service to staff by diagnosing and resolving workstation, software, account, network, and audiovisual issues. Maintain IT assets and support documentation, deliver user training and onboarding, and help improve the ticketing system and IT support processes.

Requirements

Requires a post-secondary diploma in information technology or a related field, or equivalent experience, plus at least three years of help-desk experience supporting users across multiple locations and three years supporting Microsoft 365. Candidates should have strong customer service, communication, analytical, and troubleshooting abilities; CompTIA A+ certification is an asset.

Skills

End-User Support
Help Desk Support
Technical Troubleshooting
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple Device Management
Networking
VPN Troubleshooting
Wi-Fi Troubleshooting
Audiovisual Support
Cybersecurity
Customer Service
End-User Training

Benefits

Employer-Paid Health Benefits
Employer-Paid Dental Benefits
Flexible Spending Account
Paid Wellness Days
Holiday Break
Paid Time Off
Parental Leave Top-Up
Employee Assistance Program
Employee Discounts
Learning and Growth Opportunities
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Help Desk
Technical Support
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Microsoft Office
Windows 10/11
Apple Device Management
Mobile Device Management
VPN
Wi-Fi
Network Connectivity
Remote Desktop
Audiovisual Equipment
Web Conferencing
Cybersecurity
IT Ticketing System
IT Asset Management
Account Administration
End-User Training
Customer Service
CompTIA A+
Workstation Hardware
Software Installation
Troubleshooting

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