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Added 13 mins ago
Department Sales Manager, Hockey
Sporting Life Group
Whitby, ON
As the Department Sales Manager for Hockey, at Team Town Sports, you will manage and inspire a high-performing team to deliver exceptional customer experiences and a world-class retail…
Added 13 mins ago
OL
Health Care Aide - Part Time 0.5 Day
Optima Living
Calgary, AB
- Part-time
In collaboration with the Recreation Manager, assists residents with participation in preferred social and recreational activities and provides one-on-one recreation as needed.
Added 13 mins ago
Delivery Driver
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Great benefits and employee assistance program
Added 13 mins ago
Licensed Practical Nurse (PWLST) - Casual
Connecting Care (2000) Inc.
Stettler, AB
…Community, LPNs will work closely with service areas, the General Manager, Supervisors, and Health Services partners to promote well-being through a person-directed approach that honors…
Added 13 mins ago
Health Care Aide (PWLST)
Connecting Care (2000) Inc.
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…regulatory, community wellness strategy Medication Assistance Program (MAP) practices and applicable Rights of medication…
Added 13 mins ago
Manager, Payroll & Benefits
YMCA of Northeastern Ontario
Sudbury, ON · Greater Sudbury, ON
We are currently looking for a Manager, Payroll & Benefits to join our team of committed professionals. This Full-time position within the Association is housed at the YMCA of Northeastern…
Added 13 mins ago
UO
Intermediate Learning Specialist, Academic Accommodation
University of Ottawa
Ottawa, ON
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…an innovative career development and experiential learning program and much…
Added 13 mins ago
Program Engagement Co-Facilitator - Youth Wellness Hubs Ontario
CAMH
Toronto, ON
YWHO is currently seeking a part-time, contract (6 month) Program Engagement Co-Facilitator (Youth Engagement Specialist) to work at the YWHO Provincial Office in Toronto. Reporting to the…
Added 13 mins ago
Program Engagement Co-Facilitator - Youth Wellness Hubs Ontario
CAMH
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YWHO is currently seeking one (1) part-time, contract (12 months) Program Engagement Co-Facilitator (Youth Engagement Specialist) to work at the YWHO Provincial Office in Toronto. The…
Added 13 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
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Total rewards program that takes care of your financial, physical, and mental health
Added 13 mins ago
Insurance Advisor, Online Auto Services
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
Total rewards program that takes care of your financial, physical, and mental health
Added 13 mins ago
Pembroke - Route Supervisor
Human Resources
Pembroke, ON
Work with equipment team to ensure implementation of the preventative maintenance program.
Added 13 mins ago
O
Maintenance Electrician
Orbia
St. Albert, AB
- $47.5 CAD / hour
- Full-time
…morning operations. This position will report to the Maintenance Manager as well as supporting the Production Supervisor on shift with any maintenance related matters for our 24-hour, 7-day…
Added 13 mins ago
PF
Fitness Trainer
Planet Fitness
Edmonton, AB
- $15.5 to $16 CAD / hour
- Full-time
Discuss your availability with the Hiring Manager and/or notate it on your application.
Added 13 mins ago
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Personal Banking Associate Trainee
TD
Red Deer, AB
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 13 mins ago
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Personal Banker Trainee - Laird & Canora (Full-time, 37.5h/week)
TD
Montreal, QC
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…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 13 mins ago
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Information Security Specialist - PCI DSS Compliance
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- Full-time
…Card Industry Data Security Standard, or PCI DSS, compliance program across the TD Insurance family. You will work with business, technology, cyber security, risk, audit, procurement,…
Added 13 mins ago
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Project Manager - Control System Upgrades
Evertz Microsystems Limited
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Evertz is hiring a Project Manager to lead software upgrade (regression) projects for large-scale broadcast and media systems, including SDVN / MAGNUM environments. You will drive each…
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Director of Internal Audit - State Program Administrator Manager Principal
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Added 13 mins ago
IR
Tax Manager
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Our client, a growing leader in the global mining industry, is seeking a Tax Manager to join their Vancouver-based head office. This is an exciting opportunity to take ownership of key tax…
Added 13 mins ago
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Service Account Manager
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- $70,000 to $80,000 CAD / year
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Flynn Group of Companies is seeking a Roofing Service Account Manager to join our Brandon branch. This is a relationship-driven, client-facing role ideal for someone who thrives in sales,…
Added 13 mins ago
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CASA Mental Health

IT Support Specialist

AB, Canada
Edmonton, AB, Canada

Job Details Wage range: $30.05 to $37.23 per hour Vacation: 15 days Shift structure: Monday to Friday, 7.25 hours per day Primary location: Edmonton, CASA Centre Union: In-scope Classification: Coordinator FTE: 1.0 Status: Permanent Hybrid/Multi-site · Full-time

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Job details

Pay: Job Details Wage range: $30.05 to $37.23 per hour Vacation: 15 days Shift structure: Monday to Friday, 7.25 hours per day Primary location: Edmonton, CASA Centre Union: In-scope Classification: Coordinator FTE: 1.0 Status: Permanent Hybrid/Multi-site
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

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More about this job

Responsibilities

Provide technical assistance and customer service to staff by diagnosing and resolving workstation, software, account, network, and audiovisual issues. Maintain IT assets and support documentation, deliver user training and onboarding, and help improve the ticketing system and IT support processes.

Requirements

Requires a post-secondary diploma in information technology or a related field, or equivalent experience, plus at least three years of help-desk experience supporting users across multiple locations and three years supporting Microsoft 365. Candidates should have strong customer service, communication, analytical, and troubleshooting abilities; CompTIA A+ certification is an asset.

Skills

End-User Support
Help Desk Support
Technical Troubleshooting
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple Device Management
Networking
VPN Troubleshooting
Wi-Fi Troubleshooting
Audiovisual Support
Cybersecurity
Customer Service
End-User Training

Benefits

Employer-Paid Health Benefits
Employer-Paid Dental Benefits
Flexible Spending Account
Paid Wellness Days
Holiday Break
Paid Time Off
Parental Leave Top-Up
Employee Assistance Program
Employee Discounts
Learning and Growth Opportunities
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Help Desk
Technical Support
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Microsoft Office
Windows 10/11
Apple Device Management
Mobile Device Management
VPN
Wi-Fi
Network Connectivity
Remote Desktop
Audiovisual Equipment
Web Conferencing
Cybersecurity
IT Ticketing System
IT Asset Management
Account Administration
End-User Training
Customer Service
CompTIA A+
Workstation Hardware
Software Installation
Troubleshooting

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