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Added 11 mins ago
OH
Payroll Specialist
Ontario Health atHome
Toronto, ON
- Full-time
Are you an experienced Payroll Specialist who takes pride in accuracy, accountability, and attention to detail? Do you thrive in an independent role where you can take full ownership of the…
Added 11 mins ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Toronto, ON
- Full-time
Added 11 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Wainwright, AB
- Full-time
As a Technical Specialist, Project Management, you’ll support the delivery of a wide range of routine to moderately complex infrastructure projects. While growing your career in a…
Added 11 mins ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Montreal, QC
- Full-time
Added 11 mins ago
HR
Senior Contracts Specialist
Hughes Recruitment & Strategy Collective
SK · Saskatchewan, Canada
- Full-time
The Senior Contracts Specialist will lead commercial strategy and contract formation for major capital work, with construction and construction services agreements valued between…
Added 11 mins ago
YU
Communication and Engagement Specialist
York University
Toronto, ON
- Full-time
…The school is comprised of the following: Juris Doctor (JD) Program, Graduate Programs (Research LLM, PhD in Law, and Professional LLM). Osgoode Professional Development (OsgoodePD), Law…
Added 11 mins ago
Cyber Security Specialist - L2
Global Relay
Vancouver, BC
As a Cyber Security Specialist - L2, you'll provide second-level response to security threats and vulnerabilities. You'll analyze event logs, system logs, and other data sources to…
Added 12 mins ago
A
Site Quality Assurance Specialist
ANDRITZ
Pointe-Claire, QC
- Contract
The Site Quality Assurance Specialist is mobilised to one of our job sites in Canada. He ensures superior quality of our equipment’s installation by following the installation manuals,…
Added 12 mins ago
OT
Sessional Lecturer - ENGR 4044U – Railway Systems Operation and Maintenance - Winter 2027
Ontario Tech University
Oshawa, ON
- Full-time
Preferred candidates will have demonstrated excellence in teaching undergraduate students in Mechanical and Manufacturing Engineering program
Added 12 mins ago
YA
Bilingual French Inbound Customer Engagement Specialist- Hybrid
Yoh, A Day & Zimmermann Company
Vancouver, BC
- Contract
Added 12 mins ago
GR
Cyber Security Specialist - L2
Global Relay
Vancouver, BC
- Full-time
As a Cyber Security Specialist - L2, you'll provide second-level response to security threats and vulnerabilities. You'll analyze event logs, system logs, and other data sources to…
Added 12 mins ago
VG
Patient Growth Specialist
Vision Group
Canada
- Full-time
The Patient Growth Specialist is a sales-focused outbound contact center professional responsible for converting marketing-generated leads into consultations, retaining patients at risk of…
Added 12 mins ago
Business Support Associate
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Industry designations Retirement Plans Associate (RPA) or Certified Employee benefits Specialist (CEBS) an asset
Added 27 mins ago
HS
Nurse - Temporary Casual 6 months
Hopewell Support Services
Ariss, ON
- Part-time
Employee Assistant Program coverage for all employees.
Added 27 mins ago
HS
Nurse - Temporary Part Time
Hopewell Support Services
Ariss, ON
- Part-time
Employee Assistant Program coverage for all employees.
Added 27 mins ago
B
Learning Specialist
Benevity
Remote, Canada
- Full-time
- Remote
As a Learning Specialist, you’ll deliver learning and enablement experiences that help Benevity-ites build skills and do their best work. You’ll run Launchpad, our week-long new hire…
Added 27 mins ago
RA
Product Management Specialist – Medium Voltage
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- $63,600 to $79,500 CAD / year
- Full-time
As a Product Management Specialist at Rockwell Automation, you will support the development and execution of product and marketing strategies for our Medium Voltage Drive products with…
Added 27 mins ago
AG
Program Specialist II
Allegis Global Solutions
Mississauga, ON
- Full-time
The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors,
Added 42 mins ago
SP
Digital Experience & Customer Marketing Specialist
Superior Propane
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
Added 42 mins ago
P&
Event Management & Community Engagement Specialist
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking an Event Management & Community Engagement Specialist to join our corporate team. This role plans and executes corporate, industry, customer, employee, and community events…
Added 42 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Scarborough Town Centre, ON
Swarovski
Toronto, ON · Scarborough, CAN
- Part-time
Pay range 18.48 - 22.18 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.
Added 42 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Scarborough Town Centre, ON
Swarovski
Toronto, ON · Scarborough, CAN
- Part-time
Pay range 18.48 - 22.18 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.
Added 42 mins ago
SL
Senior Specialist, Supplier Strategy & Integration
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The Senior Specialist, Supplier Strategy & Integration supports supplier relationship governance across an assigned portfolio of suppliers and contributes to the research, analysis and…
Added 42 mins ago
Client Service Specialist ID #1669
YMCA of Simcoe/Muskoka
Parry Sound, ON
A Client Service Specialist/Administrative Support - provides service to customers in their independent job search and learning goals, and provides in-depth information on the job search…
Added 42 mins ago
TS
Community Engagement Coordinator
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm
- Full-time
…The Salvation Army's strategic goals. Community Engagement Specialist responsibilities are related to community engagement program development through identifying and utilizing various…

CASA Mental Health

IT Support Specialist

AB, Canada
Edmonton, AB, Canada

Job Details Wage range: $30.05 to $37.23 per hour Vacation: 15 days Shift structure: Monday to Friday, 7.25 hours per day Primary location: Edmonton, CASA Centre Union: In-scope Classification: Coordinator FTE: 1.0 Status: Permanent Hybrid/Multi-site · Full-time

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Job details

Pay: Job Details Wage range: $30.05 to $37.23 per hour Vacation: 15 days Shift structure: Monday to Friday, 7.25 hours per day Primary location: Edmonton, CASA Centre Union: In-scope Classification: Coordinator FTE: 1.0 Status: Permanent Hybrid/Multi-site
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site

About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.

The IT Support Specialist will:

Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Diagnose, troubleshoot and resolve technical issues reported by end users.
Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
Install, configure, maintain and monitor end-user workstation hardware and software.
Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
Administer end-user accounts, including account setup, updates and access management.
Ensure the timely distribution of required technology and equipment to new and existing staff.
Maintain accurate documentation of IT assets and their assigned users.
Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
Participate in IT projects and perform additional tasks as assigned.
Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.

Knowledge, Skills and Abilities

Demonstrated ability to deliver effective end-user orientation and technical training.
Strong analytical, critical-thinking and problem-solving skills.
Excellent oral and written communication skills.
Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
Self-motivated, proactive and able to work independently with minimal supervision.
Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
Sound knowledge of computer hardware, software, operating systems and network connectivity.
Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.

Qualifications and Experience

Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
Minimum three years of experience supporting Microsoft 365.
Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
CompTIA A+ certification is an asset.

Conditions of Employment

A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.

Working Conditions

Valid driver’s license and access to a reliable vehicle.
Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.

What We Offer:

Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
Defined contribution pension plan with generous employer match.
Five paid wellness days plus a holiday break in December to spend time with loved ones.
Paid time off for illness, bereavement, moving and education.
Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
Access to our Employee Assistance Program (EAP) and a range of employee discounts.
Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org

Closing Date: November 8, 2026

Please quote the following competition number in your application materials 26-161.

Apply About employer

More about this job

Responsibilities

Provide technical assistance and customer service to staff by diagnosing and resolving workstation, software, account, network, and audiovisual issues. Maintain IT assets and support documentation, deliver user training and onboarding, and help improve the ticketing system and IT support processes.

Requirements

Requires a post-secondary diploma in information technology or a related field, or equivalent experience, plus at least three years of help-desk experience supporting users across multiple locations and three years supporting Microsoft 365. Candidates should have strong customer service, communication, analytical, and troubleshooting abilities; CompTIA A+ certification is an asset.

Skills

End-User Support
Help Desk Support
Technical Troubleshooting
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Windows 10/11
Apple Device Management
Networking
VPN Troubleshooting
Wi-Fi Troubleshooting
Audiovisual Support
Cybersecurity
Customer Service
End-User Training

Benefits

Employer-Paid Health Benefits
Employer-Paid Dental Benefits
Flexible Spending Account
Paid Wellness Days
Holiday Break
Paid Time Off
Parental Leave Top-Up
Employee Assistance Program
Employee Discounts
Learning and Growth Opportunities
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Help Desk
Technical Support
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Microsoft Office
Windows 10/11
Apple Device Management
Mobile Device Management
VPN
Wi-Fi
Network Connectivity
Remote Desktop
Audiovisual Equipment
Web Conferencing
Cybersecurity
IT Ticketing System
IT Asset Management
Account Administration
End-User Training
Customer Service
CompTIA A+
Workstation Hardware
Software Installation
Troubleshooting

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