Physician Support Specialist
- AB, Canada
- Edmonton, AB, Canada
Job Details Wage range: $23.34 to $27.58 Per Hour Location: Edmonton – CASA Centre Union: In-scope Classification: Clinics FTE:1.0 Status: Administrative Support II · Full-time
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Job details
- Pay
- Job Details Wage range: $23.34 to $27.58 Per Hour Location: Edmonton – CASA Centre Union: In-scope Classification: Clinics FTE:1.0 Status: Administrative Support II
- Job type
- Full-time
- Apply by
- Experience
- A minimum of 2 years related administrative experience in a medical office setting or Customer Service.
- Posting language
- English
- Posted
Original job description
A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.
Job Details
Wage range: $23.34 to $27.58 Per Hour
Location: Edmonton – CASA Centre
Union: In-scope
Classification: Clinics
FTE:1.0
Status: Administrative Support II
About the Role
the Physician Support Specialist, follows established policies and procedures; gathers and records all necessary information in the process of maintaining the physician’s patient records. Responsible for confirming or obtaining demographic information. Working directly with nurses, clinical program staff and site administration to assist patients with obtaining quality care.
The Physician Support Specialist will:
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.
What We Offer:
Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org
Closing Date: Nov 5, 2026
Please quote the following competition number in your application materials: 26-180.
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.
Job Details
Wage range: $23.34 to $27.58 Per Hour
Location: Edmonton – CASA Centre
Union: In-scope
Classification: Clinics
FTE:1.0
Status: Administrative Support II
About the Role
the Physician Support Specialist, follows established policies and procedures; gathers and records all necessary information in the process of maintaining the physician’s patient records. Responsible for confirming or obtaining demographic information. Working directly with nurses, clinical program staff and site administration to assist patients with obtaining quality care.
The Physician Support Specialist will:
- Create a welcoming environment by greeting guests, children, adolescents and their families.
- Inform psychiatrists of arrivals and direct the families to the waiting room.
- Assign nurses to initial consultations prior to booking with physicians.
- Accurately complete patient check-in, registration and demographic updates.
- Respond to and transfer incoming calls to appropriate lines or take accurate telephone messages.
- Take patient vital signs as directed by nurse or physician.
- Initiate referrals internally and externally.
- Prepare and give out patient intake packages.
- Maintain confidential Medical files and records.
- Ensure government documents and applications are thoroughly completed, copied, scanned and mailed.
- Send out notifications to pertinent staff regarding physician absences and coverage for absence.
- Organize supplies/inventory and order as needed.
- Provide administrative support such as taking and distributing meeting minutes, booking meetings, coordinating meeting agendas, booking interviews, filing, faxing, answering telephone inquiries, maintaining records and relevant staff utilization database information, and creating databases, spreadsheets, reports, graphs and charts.
- Knowledge of medical terminology.
- Minimum typing speed of 50wpm with 95% accuracy.
- Proficiency in Microsoft Word, Outlook and Microsoft Excel software.
- High level of accuracy with data entry.
- Excellent customer service, attention to detail, multitasking.
- Able to complete assigned duties with minimum supervision.
- Excellent organizational skills and interpersonal skills with a strong initiative.
- Medical Office Assistant and/or Business Administration program required or equivalent experience.
- A minimum of 2 years related administrative experience in a medical office setting or Customer Service.
- A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.
What We Offer:
- Employer-paid health and dental benefits, including $750per paramedical practitioner and $2,000 annually in mental health services.
- Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
- Defined contribution pension plan with generous employer match.
- Five paid wellness days plus a holiday break in December to spend time with loved ones.
- Paid time off for illness, bereavement, moving and education.
- Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
- Access to our Employee Assistance Program (EAP) and a range of employee discounts.
- Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
- Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.
Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org
Closing Date: Nov 5, 2026
Please quote the following competition number in your application materials: 26-180.
More about this job
Responsibilities
Welcome patients and families, manage check-in and demographic updates, maintain confidential medical records, and support patient care in coordination with physicians, nurses, and clinical staff. Provide administrative support through referrals, calls, meeting coordination, document processing, inventory management, and preparation of reports and records.
Requirements
A Medical Office Assistant or Business Administration program, or equivalent experience, is required, along with at least two years of related administrative experience in a medical office or customer service setting. Candidates need medical terminology knowledge, at least 50 words per minute typing accuracy of 95%, proficiency in Microsoft Word, Outlook, and Excel, and strong accuracy, organization, customer service, and interpersonal skills.
Skills
- Medical Terminology
- Patient Registration
- Medical Records Management
- Data Entry
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Customer Service
- Attention To Detail
- Multitasking
- Organization
- Interpersonal Communication
- Telephone Support
- Confidentiality
- Meeting Coordination
- Typing
Benefits
- Employer-Paid Health And Dental Benefits
- Flexible Spending Account
- Defined Contribution Pension Plan With Employer Match
- Paid Wellness Days
- December Holiday Break
- Paid Time Off For Illness, Bereavement, Moving, And Education
- Parental Leave Top-Up
- Employee Assistance Program
- Employee Discounts
- Learning And Growth Opportunities
- Employee Appreciation Events
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
- Social Services
Keywords
- Medical Office Assistant
- Business Administration
- Medical Terminology
- Patient Records
- Patient Registration
- Demographic Information
- Patient Check-In
- Vital Signs
- Internal And External Referrals
- Medical Files
- Confidential Records
- Government Documents
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Data Entry
- Telephone Messages
- Meeting Minutes
- Meeting Coordination
- Interview Scheduling
- Inventory Management
- Spreadsheets
- Reports
- Typing Accuracy
- Customer Service
- Criminal Records Check