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Added 7 mins ago
R
Client Advisor
RBC
Prince George, BC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 7 mins ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 21 mins ago
LD
TECH Specialist
London Drugs Limited
Vancouver, BC
- Other
The London Drugs team is on the hunt for client-focused technology experts to share their enthusiasm and their expertise for all-things relating to Computers, Audio Visual Equipment, Mobile…
Added 21 mins ago
S
Project Specialist Assistant
SGS
Quebec, QC
- Full-time
Provides administrative, project, and client support to internal teams and external customers. Acts as a primary point of contact for communications, coordinates project- related…
Added 21 mins ago
RB
Banking Advisor Intern
Royal Bank of Canada
Haldimand, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 30 mins ago
SW
Regional Administrative Specialist, MD financial management - Montreal
Scotia Wealth Management
Montreal, QC
- Full-time
As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to Financial Consultants and Portfolio Managers.
Added 33 mins ago
SW
Regional Administrative Specialist, MD Financial Management - Montreal (18 months contract)
Scotia Wealth Management
Montreal, QC
- Full-time
As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to Financial Consultants and Portfolio Managers.
Added 33 mins ago
SW
Financial Consultant, Regional Services - MD Financial Management (Quebec, QC)
Scotia Wealth Management
Quebec, QC
- Full-time
…their personal financial goals. Working as a partner with MD’s Specialist Advisors, you will leverage your experience and strong client focus to prepare comprehensive financial plans and…
Added 1 hour ago
UI
Account Development Specialist
UAP Inc.
AB · Edmonton, AB
- $67,800 to $84,800 CAD / year
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 1 hour ago
PC
Information Security Specialist (RBAC & SOD)
Pyramid Consulting, Inc
Toronto, ON
- $52 CAD / hour
- Contract
Immediate need for a talented Information Security Specialist (RBAC & SOD). This is a 06+months contract opportunity with long-term potential and is located in Toronto, ON(Hybrid). Please…
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Ottawa, ON · Richmond Plaza
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
C
Financial Planning Specialist
CIBC
Thornhill, ON
- Full-time
Branch & Sales Support- Promotes financial planning strategies as a way of empowering the Investment Advisors to gather and retain assets, which may be generated by product sales as well as…
Added 1 hour ago
C
Client Engagement Associate- Contract
CIBC
Edmonton, AB
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
C
Commercial Specialist
Co-operators
Parry Sound, ON
- Full-time
As the Commercial Specialist you will be responsible for new client growth and expansion of the commercial portfolio through outbound prospecting, client contact and sales activities. You…
Added 1 hour ago
Senior Specialist, Pension Data
University Pension Plan
Toronto, ON
Reporting to the Manager, Member Data, this is a fantastic opportunity for an experienced data specialist to join a team of high performing professionals to make a great impact.
Added 1 hour ago
Investor Services Specialist
OurCrowd
Toronto, ON
OurCrowd is seeking an Investor Services Specialist to be the first point of contact for our global investor community. This is a hands-on, high-volume operational role: you’ll manage the…
Added 1 hour ago
T
DevOps Specialist
Techso
Montreal, QC
- Full-time
Techso is looking for a DevOps Specialist – AWS and Azure to contribute to challenging projects for clients located across Canada.
Added 1 hour ago
AP
Business Development Specialist
Advance Paper Box Ltd
Canada
- Full-time
…We are looking for a driven and dynamic Business Development Specialist to join our team and support our continued…
Added 1 hour ago
D
KYC Customer Service Specialist
Dexian
Mississauga, ON
- $26 to $27.3 CAD / hour
- Contract
We are seeking an experienced AML/KYC Customer Service Specialist with 5–7 years of experience in banking or financial services. The ideal candidate will have hands-on experience in KYC…
Added 1 hour ago
T
Bus Sys Analysis Specialist (API / Insurance)
TD
Toronto, ON · Montreal, QC
- Full-time
The Business Systems Analysis Specialist is a senior technology professional responsible for translating complex business needs into clear, actionable technical requirements and solution…
Added 1 hour ago
FH
Practice Specialist, Computed Tomography
Fraser Health Authority
Surrey, BC
- $45.24 to $56.47 CAD / hour
- Full-time
Reporting to the Director, Medical Imaging, the Practice Specialist, Computed Tomography practices in accordance with the standards of professional practice as well as utilizing a client…
Added 1 hour ago
TP
Development and Fundraising Specialist
The Pod Group
ON · Peel Region, Ontario
- Full-time
The Development and Fundraising Specialist supports the planning, implementation, and administration of fundraising activities and donor engagement initiatives. This role assists with donor…
Added 1 hour ago
F
Client Relationship Manager
Futurpreneur
Remote, Canada
- Full-time
- Remote
2-3 years of experience in a client support/client relation, financial/economic or banking role
Added 1 hour ago
E
Consulting Senior Associate, Environmental Assessment and Permitting
ERM
Calgary, AB · Vancouver, BC · Toronto, ON
- $68,700 to $85,900 CAD / year
- Full-time
Support regulatory, permitting, and environmental impact assessment activities for a variety of client projects.
Added 2 hours ago
P–
Employment Consultant-Retention Specialist
PCPI – Progress Career Planning Institute
Toronto, ON · Scarborough, ON
- Full-time
The Employment Consultant – Retention Specialist will work with an assigned caseload of clients and provide a range of supports to clients and their employers for the purpose of ensuring…

Cascades

Customer Fulfillment Specialist

Vaughan, ON, Canada

Annual salary between $52,000 and $61,000 · Full-time

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Job details

Pay: Annual salary between $52,000 and $61,000
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.

Join SAMANTHA SAMUEL's team as a Customer Fulfillment Specialist in Vaughan and help build a more sustainable future.

What’s In It For You

Taking care of our people is in our nature - so you’ll enjoy:

Annual salary between $52,000 and $61,000
Profit sharing and an employee share purchase plan
A hybrid work model: 3 days in office, 2 days remote
A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
An annual allowance to spend on goods and services of your choice
A yearly wellness program and employee assistance program
A collaborative, respectful, and people-centered workplace

Your Role

As Customer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential.

Your Scope Includes

Respond to customer inquiries via phone, email, and internal systems, ensuring timely, professional, and accurate communication
Process, track, and update customer orders while maintaining a high level of accuracy
Troubleshoot and resolve customer issues, coordinating with internal teams such as logistics, billing, and fulfillment
Monitor open cases, follow up on pending requests, and ensure resolution within established service level agreements (SLAs)
Maintain accurate documentation of customer interactions, requests, and resolutions
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements
Support reporting, system updates, and team knowledge sharing as needed

What You Bring

You're a natural fit for Customer Fulfillment Specialist if you have:

Experience in customer service, order management, or a similar client-facing role
Strong communication skills with the ability to manage customer interactions professionally and effectively
Excellent organization and time management skills, with the ability to handle multiple priorities
Problem-solving abilities and a proactive approach to resolving issues
Attention to detail and accuracy in processing orders and maintaining records
Ability to collaborate cross-functionally with internal teams
Comfort working with CRM systems and order management tools

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Customer Fulfillment Specialist in Vaughan.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

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More about this job

Responsibilities

Respond to customer inquiries, process and track orders, resolve issues in coordination with internal teams, and follow up on open cases to meet service level agreements. Maintain accurate records and support reporting, system updates, knowledge sharing, and continuous process improvement.

Requirements

Candidates should have experience in customer service, order management, or a similar client-facing role, along with strong communication, organization, and time-management skills. They should be detail-oriented problem-solvers who can collaborate across teams and use CRM systems and order management tools.

Skills

Customer Service
Order Management
Customer Communication
Organization
Time Management
Problem-Solving
Attention to Detail
Cross-Functional Collaboration
CRM Systems
Order Management Tools
Case Management
Issue Resolution
Documentation
Process Improvement
Reporting

Benefits

Profit Sharing
Employee Share Purchase Plan
Hybrid Work Model
Group Insurance
Telemedicine
Annual Goods and Services Allowance
Wellness Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Hiring contact

Samantha Samuel

Keywords

Customer Fulfillment
Customer Service
Order Management
Customer Inquiries
Order Processing
Order Tracking
CRM Systems
Order Management Tools
Customer Issue Resolution
Logistics
Billing
Fulfillment
Service Level Agreements
Case Management
Continuous Improvement
Process Enhancements
Reporting
System Updates
Team Knowledge Sharing
Packaging and Containers Manufacturing

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