Cascades

Packaging and Containers Manufacturing · Canada

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Added 16 hours ago
Mécanicien(ne) d'instrumentation
Cascades
Kingsey Falls, QC
Added 3 days ago
C
Leader fiabilité
Cascades
Kingsey Falls, QC
- From $90,000 CAD / year
Added 7 days ago
C
Maintenance Storekeeper
Cascades
Concord, ON
- $60,000 to $65,000 CAD / year
Added 8 days ago
Acheteur(se) industriel(le)
Cascades
Vaudreuil-Dorion, QC
Added 9 days ago
C
Superviseur(e) de production relève
Cascades
Candiac, QC
- $85,000 to $110,000 CAD / year
Added 9 days ago
C
Leader de fiabilité et maintenance
Cascades
Candiac, QC
- $85,000 to $105,000 CAD / year
Added 10 days ago
C
Administrateur(trice) gestion des licences
Cascades
Saint-Hubert, QC
- From $70,000 CAD / year
Added 10 days ago
C
Administrateur(trice) gestion des licences
Cascades
Kingsey Falls, QC
- From $70,000 CAD / year
Added 11 days ago
C
Planificateur(rice) de production (contrat de 12-18 mois)
Cascades
Saint-Hubert, QC
- $65,000 to $88,000 CAD / year
Mode hybride : 3 jours au bureau (2 jours fixes et 1 jour flexible)
Added 16 days ago
C
Superviseur(e) de production- Quart de jour
Cascades
Granby, QC
- From $80,000 CAD / year
Added 17 days ago
C
Chauffeur(euse) remplaçant(e) - Classe 1 - Lachine
Cascades
Lachine, QC
- $34.63 CAD / hour
Added 17 days ago
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Chauffeur(euse) remplaçant(e) - Classe 1 - Lachine
Cascades
Lachine, QC
- $34.63 CAD / hour
Added 18 days ago
Journalier(ère) de production
Cascades
Vaudreuil-Dorion, QC
Added 21 days ago
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Journalier(ère) de production
Cascades
Kingsey Falls, QC
- $24.07 CAD / hour
Added 22 days ago
Chauffeur classe 1 / Camionneur local de soir
Cascades
Drummondville, QC
Salaire de 26,58 $/h, avec une prime de 1,00 $/h pour le quart de soir, versé chaque semaine
Added 22 days ago
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Chauffeur classe 1 / Camionneur local de jour
Cascades
Drummondville, QC
- $26.58 CAD / hour
Added 22 days ago
C
Ingénieur manufacturier - procédés
Cascades
Candiac, QC
- $90,000 to $105,000 CAD / year
Added 24 days ago
Conseiller(ère) ressources humaines
Cascades
QC
Added 24 days ago
C
Camionneur local/Classe 1 - Soir - Brossard
Cascades
Montréal, QC
- $29.16 CAD / hour
Added 24 days ago
C
Superviseur entretien flotte et garage - Transport
Cascades
Kingsey Falls, QC
- From $90,000 CAD / year
Added 25 days ago
C
Camionneur local/Classe 1 - Soir - Terminal Viau
Cascades
Montréal, QC
- $29.16 CAD / hour
Added 26 days ago
C
HR Technician
Cascades
ON
- $52,000 to $62,000 CAD / year
Availability to work on-site five days per week and accommodate a flexible schedule, including occasional off-shift support
Added 28 days ago
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Électromécanicien (rotation jour/nuit)
Cascades
Candiac, QC
- $42.69 CAD / hour
Horaire rotatif (2-3-3-2, incluant une fin de semaine sur 2), quart de 12 h de jour de 7 h à 19 h et de nuit de 19 h à 7 h
Added 28 days ago
C
Aide général(e)
Cascades
Kingsey Falls, QC
- $32.03 CAD / hour
Added 29 days ago
C
Responsable principal - planification de l'approvisionnement
Cascades
Saint-Hubert, QC
- From $90,000 CAD / year
Mode hybride : 3 jours au bureau (2 fixes + 1 flexible)

Cascades

Customer Fulfillment Specialist

Concord, ON, Canada

$52,000 to $61,000 CAD / year

Apply on jobs.cascades.com About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $61,000 CAD / year
Work location: A hybrid work model: 3 days in office, 2 days remote
Posting language: English

Original job description

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join SAMANTHA SAMUEL's team as a Customer Fulfillment Specialist in Vaughan and help build a more sustainable future.

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

Annual salary between $52,000 and $61,000
Profit sharing and an employee share purchase plan
A hybrid work model: 3 days in office, 2 days remote
A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
An annual allowance to spend on goods and services of your choice
A yearly wellness program and employee assistance program
A collaborative, respectful, and people-centered workplace

Your Role

As Customer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential.
Your scope includes:

Respond to customer inquiries via phone, email, and internal systems, ensuring timely, professional, and accurate communication

Process, track, and update customer orders while maintaining a high level of accuracy

Troubleshoot and resolve customer issues, coordinating with internal teams such as logistics, billing, and fulfillment

Monitor open cases, follow up on pending requests, and ensure resolution within established service level agreements (SLAs)

Maintain accurate documentation of customer interactions, requests, and resolutions

Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements

Support reporting, system updates, and team knowledge sharing as needed

What you bring

You're a natural fit for Customer Fulfillment Specialist if you have:

Experience in customer service, order management, or a similar client-facing role

Strong communication skills with the ability to manage customer interactions professionally and effectively

Excellent organization and time management skills, with the ability to handle multiple priorities

Problem-solving abilities and a proactive approach to resolving issues

Attention to detail and accuracy in processing orders and maintaining records

Ability to collaborate cross-functionally with internal teams

Comfort working with CRM systems and order management tools

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Customer Fulfillment Specialist in Vaughan.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

Apply on jobs.cascades.com About employer

More about this job

Responsibilities

The Customer Fulfillment Specialist at Cascades will answer customer questions by phone and email, process and track orders, and resolve issues with logistics, billing and fulfillment teams. The role also means following up on open cases within service level agreements and keeping accurate records.

Requirements

Cascades needs candidates with customer service or order management experience, strong communication and organization skills, and attention to detail. Comfort with CRM systems and order management tools is also needed.

Skills

CRM systems
order management tools
customer service
order processing
order tracking
case management
problem-solving
time management
cross-functional collaboration
documentation
customer communication
continuous improvement
service level agreements
email support
phone support
reporting

Benefits

Profit sharing
Employee share purchase plan
Group insurance
Telemedicine
Annual allowance
Wellness program
Employee assistance program

Keywords

Customer Fulfillment Specialist
customer service
order management
order processing
CRM
customer support
client-facing
order tracking
case management
SLA
logistics coordination
billing
Vaughan
sustainability
hybrid work
customer inquiries

Seniority

Entry level

Perks

Retirement plan
Performance bonus
Stock or equity
Wellness program
Remote work allowance

Tools

CRM systems
order management tools

Languages

English

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