Customer Fulfillment Supervisor*
- Vaughan, ON, Canada
Annual salary between $80,000 and $110,000 · Full-time
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Job details
- Pay
- Annual salary between $80,000 and $110,000
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Welcome to Cascades!
Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join AIDA NEJADI's team as a Customer Fulfillment Supervisor* in Vaughan and help build a more sustainable future.
What’s In It For You
Taking care of our people is in our nature - so you’ll enjoy:
As Customer Fulfillment Supervisor*, you’ll take on real challenges that bring out your full potential.
Your Scope Includes
You're a natural fit for Customer Fulfillment Supervisor* if you have:
Apply now and join our team as Customer Fulfillment Supervisor* in Vaughan.
Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.
Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join AIDA NEJADI's team as a Customer Fulfillment Supervisor* in Vaughan and help build a more sustainable future.
What’s In It For You
Taking care of our people is in our nature - so you’ll enjoy:
- Annual salary between $80,000 and $110,000
- Profit sharing and an employee share purchase plan
- A hybrid work model
- A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
- An annual allowance to spend on goods and services of your choice
- A yearly wellness program and employee assistance program
- A collaborative, respectful, and people-centered workplace
As Customer Fulfillment Supervisor*, you’ll take on real challenges that bring out your full potential.
Your Scope Includes
- Develop and implement a customer fulfillment strategy aligned with current business processes, policies, and order processing deadlines
- Lead efforts to achieve customer satisfaction goals by building and managing a high-performing, customer-centric team; ensure effective management and achievement of customer satisfaction KPIs
- Monitor strategic accounts and foster strong, lasting customer relationships
- Proactively identify and resolve issues related to customer orders, responding effectively to critical situations
- Ensure team compliance with business rules and mastery of tools and techniques necessary for delivering exceptional customer fulfillment
- Promote a culture of continuous improvement to enhance fulfillment quality and profitability
- Act promptly to prevent potential crises, escalating issues when appropriate
You're a natural fit for Customer Fulfillment Supervisor* if you have:
- Proven experience in customer fulfillment, with strong process adoption and execution
- Proficient in SAP and Microsoft Office Suite (Outlook, Teams, Word, Excel)
- Accountable, customer-focused, and recognized as a change ambassador with a positive, proactive mindset
- Strong leadership, coaching ability, and team collaboration in fast-paced environments
- Excellent problem-solving, prioritization, and decision-making skills
- College diploma or Bachelor’s degree in Sales, Supply Chain, or related field (asset)
- Bilingual (English required; French an asset) with strong communication skills
Apply now and join our team as Customer Fulfillment Supervisor* in Vaughan.
Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.
More about this job
Responsibilities
Develop and implement customer fulfillment strategies, lead a customer-focused team, and manage customer satisfaction KPIs and strategic accounts. Resolve order issues, ensure compliance with business processes, and drive continuous improvement while escalating potential crises when appropriate.
Requirements
Candidates should have proven customer fulfillment experience, strong process execution, and proficiency with SAP and Microsoft Office. The role also calls for leadership and coaching skills, sound problem-solving and decision-making, strong communication, and a customer-focused, proactive approach; a college diploma or bachelor's degree in sales, supply chain, or a related field is an asset.
Skills
- Customer Fulfillment
- Customer Satisfaction
- Team Leadership
- Coaching
- Problem-Solving
- Prioritization
- Decision-Making
- Process Execution
- Continuous Improvement
- Issue Resolution
- Strategic Account Management
- SAP
- Microsoft Office
- Communication
- Change Management
Benefits
- Profit Sharing
- Employee Share Purchase Plan
- Hybrid Work Model
- Group Insurance
- Telemedicine
- Annual Goods and Services Allowance
- Wellness Program
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Hiring contact
Aida Nej adi
Categories
- Customer Service & Support
- Management & Leadership
- Logistics
- Manufacturing
Keywords
- Customer Fulfillment
- Customer Satisfaction
- Order Processing
- Customer Satisfaction KPIs
- Strategic Accounts
- Customer Relationships
- SAP
- Microsoft Office
- Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Process Compliance
- Continuous Improvement
- Profitability
- Issue Resolution
- Crisis Escalation
- Team Leadership
- Coaching
- Change Management
- Supply Chain
- Sales
- Packaging Manufacturing
- Bilingual Communication