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Added 3 days ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 days ago
MW
Junior Investment Advisor
Manulife Wealth
Dorval, QC
- Full-time
…with the skills and knowledge necessary to build a successful client portfolio and thrive as a wealth…
Added 3 days ago
M
Superintendent
Multiplex
Toronto, ON
- Full-time
Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
Added 3 days ago
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Senior EWM SAP S/4 Functional Analyst
Experis
Montreal, QC
- $110 to $125 CAD / hour
- Contract
Work Location: Montreal area - 2 days/week at client office and might be onsite 5 days/week during first few weeks of Go Live in May 2027
Added 3 days ago
S
Sector Design Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Linear Infrastructure Design Director in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Sector Manager performs a vital technical role…
Added 3 days ago
PC
District Energy System Mechanical Team Lead
Pinchin Canada
Victoria, BC
- Full-time
…engineering leadership with people management, project delivery, and client engagement to grow our District Energy Systems practice. This role reports to Operations Manager, Mechanical…
Added 3 days ago
PC
District Energy Project Engineer
Pinchin Canada
Burnaby, BC
- Full-time
…energy projects across Canada. Reporting to the Operations Manager, Mechanical Engineering, this role offers the flexibility to be based from any major Pinchin office across the…
Added 3 days ago
C
Senior Project Manager
Confidential
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Our client is a well-established specialty supplier to the commercial and institutional construction sector. They deliver specialized products and installed solutions for projects such as…
Added 3 days ago
UH
Aide / Porter
University Health Network
Toronto, ON
- Contract
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 3 days ago
SB
Social Worker - Family Therapist - MSW
St. Boniface Hospital
Winnipeg, MB
- Temporary
Under the direction of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Social Worker/Family…
Added 3 days ago
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Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
Broker Client Pricing: Act in a TSR capacity for specific brokers who are requesting pricing for disposal into the Veolia network. Activities would include pricing, service requests and…
Added 3 days ago
EM
Facility Manager / Property Manager
Edon Management
Red Deer, AB
- Full-time
Edon Management is seeking an experienced Property Manager to take full operational and financial ownership of a commercial building portfolio in Red Deer. This role is ideal for a hands-on…
Added 3 days ago
GT
Business Analyst - Credit Cards Product Analytics & Insight
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
The Senior Manager, Credit Cards Analytics & Insights will be a leading contributor on the AI, Data and Analytics (AIDA) team supporting the Credit Cards business within Personal and…
Added 3 days ago
LH
Manager, Vocational Services
Lifemark Health Group
AB · Alberta, Canada
- Full-time
The Manager, Vocational Services is responsible for the leadership, oversight, and performance of government-funded employment and vocational programs across Canada. This role ensures…
Added 3 days ago
T
Quality Engineer I (Core-Java & Mainframe)
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 days ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS005)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 3 days ago
GT
Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
This role sits within a Learning & Development (L&D) team of approximately 20 people and focuses on project work spanning mid-to-high complexity L&D training initiatives. The Project…
Added 3 days ago
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Bilingual Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
Added 3 days ago
F
Technical Project Manager, Customer Operations
Forma.ai
Toronto, ON
- Full-time
If you're passionate about project management, client collaboration, and technology-enabled business transformation, we'd love to hear from you!
Added 3 days ago
UH
Maintenance Mechanic
University Health Network
Toronto, ON
- Full-time
Assists in the co-ordination of work activities with various client groups in the efficient completion of assignments.
Added 3 days ago
JC
26-OTT07 - Intermediate Electrical Engineer - Ottawa
Jp2g Consultants Inc.
Ottawa, ON
- Full-time
…located in Eastern Ontario. Jp2g is committed to maintaining client satisfaction, encouraging employee growth, and enhancing the communities we live…
Added 3 days ago
B
Project Architect
Brunel
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
We are seeking an experienced Project Architect for our client who operates in Calgary, Alberta. The Project Architect leads the delivery of assigned projects from initial briefing through…
Added 3 days ago
NF
Manager, Catalyst Financial Operations (CFO)
NES Fircroft
Calgary, AB
- Full-time
The purpose of the Manager role is the direction and control of engagements, development and maintenance of client relationships and development of staff.
Added 3 days ago
Case Manager Poss-Abilities Program
CASS Human Resources
Calgary, AB
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with…
Added 3 days ago
SL
Service Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the…

CASS Human Resources

Case Manager Poss-Abilities Program

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 29, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full-time positions located at our main office in SE, Calgary.

Working days will be on Mondays to Fridays, totaling 37.5 hours per week.

Start date is December 01, 2026.

This posting closes on November 27, 2026.

Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.

We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.

Job Summary
The CAPA Case Manager is responsible for the coordination, implementation, and monitoring of individualized services within the Calgary Alternative Poss-Abilities Program (CAPA), in alignment with Alberta Cross-Disability Support Services (CDSS) program objectives and guidelines.

The Case Manager provides navigation support to adults with disabilities, assisting individuals to access services, build capacity, and achieve increased independence and community inclusion. This includes conducting needs-based assessments, facilitating person-centred planning, and coordinating access to appropriate community and government resources.

The Case Manager works collaboratively with individuals, guardians, and support networks to develop and implement service plans that reflect client goals, strengths, and needs. The role ensures supports are responsive, outcome-focused, and compliant with legislation, CDSS expectations, agency policies, and funder requirements.

Where appropriate, the Case Manager facilitates warm transitions to other programs or long-term supports and discontinues services when individuals become eligible for alternate funding or services, in accordance with CDSS guidelines.

The Case Manager is responsible for:

Delivering navigation and coordination supports consistent with CDSS program objectives
Completing and maintaining needs-based assessments to inform service planning
Ensuring services promote independence, self-reliance, and community participation
Monitoring outcomes and ensuring services align with funder and CDSS reporting expectations

Key Responsibilities

Client

Establish respectful, professional relationships with clients
Obtain and document informed consent from the individual and/or guardian prior to service delivery
Conduct needs-based assessments that align with medical documentation and identified disability-related needs
Develop, implement, and regularly review Individual Service Agreements (ISAs) that reflect client goals, strengths, and desired outcomes
Provide navigation support by connecting clients to appropriate services, including:
- Skill development and life skills training
- Community-based resources and social supports
- Income and disability support
- Mental health and addiction services
- Volunteer and community participation opportunities
- Support the development of healthy social networks, problem-solving skills, and community engagement
- Facilitate access to adaptive equipment and specialized resources where appropriate
- Promote client autonomy, dignity, and inclusion in all service interactions
- Monitor progress and adjust supports based on outcomes and changing needs
- Maintain accurate, timely, and complete documentation (e.g., case notes, ISAs, reports) in CASS systems
- Coordinate services across multiple providers to ensure alignment with client goals and CDSS expectations
- Facilitate referrals and system navigation, ensuring individuals access the most appropriate supports
- Provide warm handoffs to external programs, agencies, or services to ensure continuity of care
- Identify when individuals may be eligible for other programs (e.g., PDD, ABII, FASD, CAPCC) and support transition accordingly
- Discontinue services in alignment with CDSS requirements when individuals become eligible for alternate programs
- Address service gaps, emerging risks, and barriers to access

Agency/ Program (CAPA)

Ensure all services are delivered in alignment with:

CDSS program objectives and service descriptions
Agency policies and procedures
Applicable legislation and ethical standards
Maintain accurate records for financial and program reporting requirements, including supporting data for:
- Quarterly outcome and performance reporting
- Semi-annual and annual reporting requirements
Communicate regularly with the CAPA Program Manager regarding client progress, risks, and service needs
Submit required documentation (ISAs, reports, etc.) within established timelines
Participate in program evaluation, quality assurance, and continuous improvement activities
Support compliance with service withdrawal and concern resolution processes
Participate in team meetings and collaborative planning activities
Maintain required training and professional development

Documentation, Monitoring & Outcomes

Track and document client outcomes and service effectiveness in alignment with CDSS expectations
Ensure documentation demonstrates progress toward independence, community inclusion, and personal goals
Contribute to program-level reporting by providing accurate and timely client data
Maintain confidentiality and adhere to all privacy and documentation standards

Culture

Model and demonstrate CASS values in all interactions with clients, staff, and community members
Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
Demonstrate an ability and willingness to give and receive honest, balanced feedback
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS policies and procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies

Qualifications and Experience

Several years of experience in Human Services
Demonstrated experience in case management and service navigation
Strong knowledge of Alberta CDSS and broader disability service systems
Experience conducting needs-based assessments and person-centred planning
Strong documentation, reporting, and organizational skills
Ability to manage multiple priorities and meet deadlines
Strong interpersonal and communication skills
Ability to work independently and collaboratively
Critical thinking and problem-solving skills
Experience in non-profit or community-based services is an asset
Proficiency in Microsoft Office

Required Education

Degree or diploma in a Human Services related discipline

Other Required Skills

A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
A vehicle and valid driver's license are considered assets

Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.

Apply About employer

More about this job

Responsibilities

The Case Manager is responsible for coordinating, implementing, and monitoring individualized services for adults with disabilities in alignment with CDSS objectives. They conduct needs-based assessments, facilitate person-centred planning, and connect clients to community and government resources to promote independence.

Requirements

Candidates must possess a degree or diploma in a Human Services related discipline and have several years of experience in case management and service navigation. Strong knowledge of Alberta CDSS, excellent documentation skills, and a valid driver's license are required or considered assets.

Skills

Case management
Service coordination
Disability advocacy
Needs-based assessment
Person-centred planning
Systems navigation
Community engagement
Documentation
Reporting
Critical thinking
Problem-solving
Interpersonal skills
Communication skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Human Services
Disability Advocacy
CDSS
Community Engagement
Needs-based Assessment
Person-centred Planning
Systems Navigation
Individual Service Agreements
Social Supports
Mental Health
Addiction Services
Outcome-focused
Reporting
Quality Assurance
First Aid
CPR
AED
Police Information Check
Non-profit
Microsoft Office

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