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Added 23 hours ago
GT
Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
This role sits within a Learning & Development (L&D) team of approximately 20 people and focuses on project work spanning mid-to-high complexity L&D training initiatives. The Project…
Added 23 hours ago
LH
Registered Massage Therapist - Lifemark Halifax North
Lifemark Health Group
Halifax, NS · Greater Halifax Metropolitan Area
- Part-time
Stay current with best practices through continuous learning and professional development.
Added 23 hours ago
FH
Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $42,500 to $63,800 CAD / year
- Full-time
Reporting to the Manager of Front Office your essential job functions include, but are not limited to:
Added 23 hours ago
CO
Supervisor, Construction
City of Kingston
Kingston, ON
- $93,699.63 to $117,115 CAD / year
- Full-time
Reporting to the Manager, Construction, the Construction Supervisor provides technical, contractual and supervisory leadership for the delivery of municipal capital construction projects.…
Added 23 hours ago
SH
Licensed Practical Nurse - Immunization Clinic - Immunizer
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Reporting through the Public Health-Healthy Living Program and under the general direction of the Manager Health Services and as a collaborative member of a multi-disciplinary My Health…
Added 23 hours ago
TA
Automotive Sales Manager
Trotman Auto Group
Abbotsford, BC
- Full-time
Join One of Canada’s Best Managed Companies as an Automotive Sales Manager!
Added 23 hours ago
WN
Senior Accountant and Reporting Specialist
WCB Nova Scotia
Dartmouth, NS
- Full-time
…reporting, escalating performance concerns to the appropriate manager, as…
Added 23 hours ago
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Bilingual Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 23 hours ago
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Manager, Global Benefits
Geotab
Waterloo, ON
- Full-time
…objectives, integrating AI and data-driven tools to modernize program delivery, and supporting organizational growth through M&A activity. The Global Benefits Manager leads a team of…
Added 23 hours ago
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Technical Project Manager, Customer Operations
Forma.ai
Toronto, ON
- Full-time
Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program.
Added 23 hours ago
UH
Maintenance Mechanic
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 23 hours ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
…benefits, career training, and support for continued professional…
Added 23 hours ago
LF
Creative Production Project Manager
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- Full-time
The Creative Production Project Manager plays an essential role in facilitating the flow of work across our business through collaboration and sharing best practices with the Creative team…
Added 23 hours ago
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Senior Technical Delivery Manager
Specsavers
Burnaby, BC
- Full-time
…with direct accountability for the leadership, performance and development of a team of three remotely based Store Technology Project Coordinators. Working through their team of…
Added 23 hours ago
G
Manager, Global Benefits
Geotab
Toronto, ON
- Full-time
…objectives, integrating AI and data-driven tools to modernize program delivery, and supporting organizational growth through M&A activity. The Global Benefits Manager leads a team of…
Added 23 hours ago
G
Manager, Global Benefits
Geotab
Oakville, ON
- Full-time
…objectives, integrating AI and data-driven tools to modernize program delivery, and supporting organizational growth through M&A activity. The Global Benefits Manager leads a team of…
Added 23 hours ago
FH
Registered Nurse, Perinatal, Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…Allocates patient to appropriate care area within the Maternal Program. Assesses patient and collects information from a variety of sources using skills of observation, communication, data…
Added 23 hours ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 23 hours ago
CM
Unit Clerk - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
…is committed to its employees' well-being and professional…
Added 23 hours ago
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Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
The Manager, Community Services leads WINS’ Community Resource Hub programming, Connections, House to Home, and other community supports. Reporting to the Director, Community Impact, the…
Added 23 hours ago
TM
Manager, Project Controls - Capital Projects
Trans Mountain
Calgary, AB
- Full-time
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Project Controls – Capital Projects. In this position, you will…
Added 23 hours ago
TE
Business Analyst – Gas Market Analysis
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Gas Market Analysis, this role will serve as a key analytical resource focused on understanding the intersection of natural gas and power markets. The successful…
Added 23 hours ago
Case Manager Poss-Abilities Program
CASS Human Resources
Calgary, AB
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with…
Added 23 hours ago
Branch Manager, Kelowna
Odlum Brown
Kelowna, BC
Implement and maintain a comprehensive Portfolio Manager Supervision program
Added 23 hours ago
CH
Case Manager Poss-Abilities (1 Permanent Full-Time)
CASS Human Resources
Calgary, AB
- Full-time
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with…

CASS Human Resources

Case Manager Poss-Abilities Program

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 29, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full-time positions located at our main office in SE, Calgary.

Working days will be on Mondays to Fridays, totaling 37.5 hours per week.

Start date is December 01, 2026.

This posting closes on November 27, 2026.

Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.

We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.

Job Summary
The CAPA Case Manager is responsible for the coordination, implementation, and monitoring of individualized services within the Calgary Alternative Poss-Abilities Program (CAPA), in alignment with Alberta Cross-Disability Support Services (CDSS) program objectives and guidelines.

The Case Manager provides navigation support to adults with disabilities, assisting individuals to access services, build capacity, and achieve increased independence and community inclusion. This includes conducting needs-based assessments, facilitating person-centred planning, and coordinating access to appropriate community and government resources.

The Case Manager works collaboratively with individuals, guardians, and support networks to develop and implement service plans that reflect client goals, strengths, and needs. The role ensures supports are responsive, outcome-focused, and compliant with legislation, CDSS expectations, agency policies, and funder requirements.

Where appropriate, the Case Manager facilitates warm transitions to other programs or long-term supports and discontinues services when individuals become eligible for alternate funding or services, in accordance with CDSS guidelines.

The Case Manager is responsible for:

Delivering navigation and coordination supports consistent with CDSS program objectives
Completing and maintaining needs-based assessments to inform service planning
Ensuring services promote independence, self-reliance, and community participation
Monitoring outcomes and ensuring services align with funder and CDSS reporting expectations

Key Responsibilities

Client

Establish respectful, professional relationships with clients
Obtain and document informed consent from the individual and/or guardian prior to service delivery
Conduct needs-based assessments that align with medical documentation and identified disability-related needs
Develop, implement, and regularly review Individual Service Agreements (ISAs) that reflect client goals, strengths, and desired outcomes
Provide navigation support by connecting clients to appropriate services, including:
- Skill development and life skills training
- Community-based resources and social supports
- Income and disability support
- Mental health and addiction services
- Volunteer and community participation opportunities
- Support the development of healthy social networks, problem-solving skills, and community engagement
- Facilitate access to adaptive equipment and specialized resources where appropriate
- Promote client autonomy, dignity, and inclusion in all service interactions
- Monitor progress and adjust supports based on outcomes and changing needs
- Maintain accurate, timely, and complete documentation (e.g., case notes, ISAs, reports) in CASS systems
- Coordinate services across multiple providers to ensure alignment with client goals and CDSS expectations
- Facilitate referrals and system navigation, ensuring individuals access the most appropriate supports
- Provide warm handoffs to external programs, agencies, or services to ensure continuity of care
- Identify when individuals may be eligible for other programs (e.g., PDD, ABII, FASD, CAPCC) and support transition accordingly
- Discontinue services in alignment with CDSS requirements when individuals become eligible for alternate programs
- Address service gaps, emerging risks, and barriers to access

Agency/ Program (CAPA)

Ensure all services are delivered in alignment with:

CDSS program objectives and service descriptions
Agency policies and procedures
Applicable legislation and ethical standards
Maintain accurate records for financial and program reporting requirements, including supporting data for:
- Quarterly outcome and performance reporting
- Semi-annual and annual reporting requirements
Communicate regularly with the CAPA Program Manager regarding client progress, risks, and service needs
Submit required documentation (ISAs, reports, etc.) within established timelines
Participate in program evaluation, quality assurance, and continuous improvement activities
Support compliance with service withdrawal and concern resolution processes
Participate in team meetings and collaborative planning activities
Maintain required training and professional development

Documentation, Monitoring & Outcomes

Track and document client outcomes and service effectiveness in alignment with CDSS expectations
Ensure documentation demonstrates progress toward independence, community inclusion, and personal goals
Contribute to program-level reporting by providing accurate and timely client data
Maintain confidentiality and adhere to all privacy and documentation standards

Culture

Model and demonstrate CASS values in all interactions with clients, staff, and community members
Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
Demonstrate an ability and willingness to give and receive honest, balanced feedback
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS policies and procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies

Qualifications and Experience

Several years of experience in Human Services
Demonstrated experience in case management and service navigation
Strong knowledge of Alberta CDSS and broader disability service systems
Experience conducting needs-based assessments and person-centred planning
Strong documentation, reporting, and organizational skills
Ability to manage multiple priorities and meet deadlines
Strong interpersonal and communication skills
Ability to work independently and collaboratively
Critical thinking and problem-solving skills
Experience in non-profit or community-based services is an asset
Proficiency in Microsoft Office

Required Education

Degree or diploma in a Human Services related discipline

Other Required Skills

A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
A vehicle and valid driver's license are considered assets

Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.

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More about this job

Responsibilities

The Case Manager is responsible for coordinating, implementing, and monitoring individualized services for adults with disabilities in alignment with CDSS objectives. They conduct needs-based assessments, facilitate person-centred planning, and connect clients to community and government resources to promote independence.

Requirements

Candidates must possess a degree or diploma in a Human Services related discipline and have several years of experience in case management and service navigation. Strong knowledge of Alberta CDSS, excellent documentation skills, and a valid driver's license are required or considered assets.

Skills

Case management
Service coordination
Disability advocacy
Needs-based assessment
Person-centred planning
Systems navigation
Community engagement
Documentation
Reporting
Critical thinking
Problem-solving
Interpersonal skills
Communication skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Human Services
Disability Advocacy
CDSS
Community Engagement
Needs-based Assessment
Person-centred Planning
Systems Navigation
Individual Service Agreements
Social Supports
Mental Health
Addiction Services
Outcome-focused
Reporting
Quality Assurance
First Aid
CPR
AED
Police Information Check
Non-profit
Microsoft Office

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