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Added 1 day ago
PP
Career Development Practitioner / Information Resource Specialist
People Plus Consulting Limited
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
…clients and community partners. Under the direction of the Group and Resource Coordinator, they will be expected…
Added 3 days ago
FT
Registrar Service Specialist
Fanshawe Toronto@ILAC
London, ON
- Full-time
Triage and redirect complex inquiries to the appropriate advisor, coordinator, counsellor, or department
Added 4 days ago
HO
Connection Coordinator (HART Hub)
House of Friendship
Kitchener, ON
- Full-time
…strength-based, person focused care to join our team as a Connection Coordinator. The successful candidate will work in the HART (The Homelessness and Addiction Recovery Treatment) Hub…
Added 5 days ago
AC
Full-time Intake and Outreach Coordinator
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…within the Centre for Accessible Learning (CAL), including intake and assessment processes, disability-related funding administration, data management, communications, reporting, outreach,…
Added 5 days ago
PI
Communications Coordinator (Bilingual)
PIPSC IPFPC
Ottawa, ON
- $67,321 to $84,150 CAD / year
- Full-time
…scientists throughout Canada, is seeking a bilingual Communications Coordinator for its National Office in…
Added 5 days ago
PI
Communications Coordinator
Professional Institute of the Public Service of Canada
Ottawa, ON
- $67,321 to $84,150 CAD / year
- Full-time
…scientists throughout Canada, is seeking a bilingual Communications Coordinator for its National Office in…
Added 6 days ago
Bilingual (Fr/En) Intake Coordinator Group Disability
The Canada Life Assurance Company
Winnipeg, MB
As an Intake Coordinator, you will help plan members and plan sponsors when a disability claim is first submitted. You will collect and confirm information, explain next steps, check…
Added 6 days ago
Bilingual (Fr/En) Intake Coordinator Group Disability - 12-month Contract
The Canada Life Assurance Company
Winnipeg, MB
As an Intake Coordinator, you will help plan members and plan sponsors when a disability claim is first submitted. You will collect and confirm information, explain next steps, check…
Added 8 days ago
YS
Bilingual Youth and Family Counsellor, Mental Health
Youth Services Bureau of Ottawa
Ottawa, ON
- Full-time
- Temporary
…Mental Health Services, and the immediate supervision of a Coordinator of Youth and Family Counselling Services, the Youth and Family Counsellor is responsible for the provision of intake,…
Added 9 days ago
N
Project Specialist
Nexans
Sidney, BC
- Temporary
As a Project Specialist, you will report directly to the Project Manager. This role is part of the Major Project Group, focusing on Nexans Canada verticals such as Data Centers, Renewables,…
Added 10 days ago
AC
Full-time Intake and Outreach Coordinator
Algonquin College
Ottawa, ON
- Full-time
…within the Centre for Accessible Learning (CAL), including intake and assessment processes, disability-related funding administration, data management, communications, reporting, outreach,…
Added 10 days ago
CH
Community Support Coordinator Community Link (1 Permanent Full-Time)
CASS Human Resources
Calgary, AB
- Full-time
…human service professionals with talent and commitment for disability advocacy and community…
Added 16 days ago
Bilingual Youth Worker, Evelyn Horne Young Women’s Shelter
Youth Services Bureau of Ottawa
Ottawa, ON
Reports to: Coordinator, Evelyn Horne Young Women’s Shelter
Added 17 days ago
CD
Wellness Navigator
Community Development Council Durham
Ajax, ON
- Full-time
Engage diverse community partners, including women’s organizations, LGBTQIA+ groups, disability advocacy organizations, and cultural associations.
Added 17 days ago
GO
Bilingual Intake Screener
Government of Prince Edward Island
Charlottetown, PE
- $35.64 to $41.76 CAD / hour
- Temporary
…Clinical Assessors, booking clinical assessments, and scheduling intake appointments for the Support…
Added 17 days ago
GO
Bilingual Intake Screener
Government of PEI
Charlottetown, PE
- Full-time
…Clinical Assessors, booking clinical assessments, and scheduling intake appointments for the Support…
Added 18 days ago
LC
Coordinator_FT-Perm
LOFT Community Services
Toronto, ON
- $67,011 to $79,010 CAD / year
- Full-time
The coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations,…
Added 18 days ago
Coordinator, Administration / Coordonnateur,(trice), Administration
MSC Mediterranean Shipping Company SA
Montreal, QC
…across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the…
Added 18 days ago
PC
Speech Language Pathologist
Pinecrest-Queensway Community Health Centre
Pembroke, ON
- $48.33 to $56.86 CAD / hour
- Part-time
…intervention for communication development. Services include intake and triage, speech and language assessments, and therapy delivered through both in-clinic and virtual care. The program…
Added 19 days ago
FT Supportive Housing Coordinator (London - Woodfield Gate)
Indwell
London, ON
Position Description: Reporting to the Program Manager, as the Supportive Housing Coordinator, you will work alongside residents who have experienced mental health concerns and/or substance…
Added 19 days ago
Marketing & Events Coordinator
Demant Group
Toronto, ON
Reporting to the Senior Specialist, Marketing Activation, the primary responsibility of the Marketing & Events Coordinator is to lead the planning, coordination, and execution of approved…
Added 23 days ago
Social Impact Coordinator
Range
Toronto, ON
At Range Group we believe in the power of the professional travel advisor. We represent over $4.5 billion in annual travel sales. All our investments stem from a common thesis, that travel…
Added 26 days ago
HW
Crisis Intervention Counsellor - BN2
Halton Women s Place
Burlington, ON
- $25.94 to $28.49 CAD / hour
- Part-time
Conduct client intake interviews to determine eligibility for admission to a safe shelter site, conduct ongoing danger, risk, and needs assessments and provide referrals to other community…
Added 26 days ago
HW
Crisis Intervention Counsellor - Burlington Weekend Overnights
Halton Women s Place
Burlington, ON
- $26.94 to $28.49 CAD / hour
- Part-time
Conduct client intake interviews to determine eligibility for admission to a safe shelter site, conduct ongoing danger, risk, and needs assessments and provide referrals to other community…
Added 26 days ago
HW
Crisis Intervention Counsellor - PTN2 Milton
Halton Women s Place
Milton, ON
- $26.94 to $28.49 CAD / hour
- Part-time
Conduct client intake interviews to determine eligibility for admission to a safe shelter site, conduct ongoing danger, risk, and needs assessments and provide referrals to other community…

CASS Human Resources

Community Support Coordinator Community Link (1 Permanent Full-Time)

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 14, 2026

Original job description

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full-time position located at our mail office in SE Calgary.

Working days will be Mondays to Fridays, totaling 37.5 hours per week.

Program Summary

The Calgary Alternative Community Link (CACL) supports eligible adults with disabilities and complex support needs living in continuing care homes in Calgary. Through individualized, person-centered support, the program helps people build community connections, participate in meaningful activities, and access advocacy, referrals, and social inclusion supports that reflect their goals and needs.

Job Summary

The Community Support Coordinator provides leadership, supervision, coordination, and quality assurance in the design, delivery, and monitoring of community-based services aligned with the Community Access for People in Continuing Care (CAPCC) government program. This role is responsible for:

Direct supervision and performance management of frontline staff
Development, implementation, and ongoing evaluation of Individual Support Plans (ISPs)
Ensuring services promote community inclusion, social participation, and person-centered outcomes
Ensuring compliance with CAPCC policy, funding requirements, and reporting standards

Key Responsibilities

Client

Client Services & ISP Development

Develop and maintain respectful, professional relationships with individuals and their support networks
Manage an assigned caseload, including intake, assessment, and crisis response as required
Review referrals and determine eligibility in alignment with CAPCC criteria
Lead the development of Individual Support Plans (ISPs) in collaboration with the individual and, where appropriate, their support network
Ensure ISPs:
Reflect assessed needs, preferences, and personal goals
Promote meaningful community participation and social inclusion
Include clear, measurable outcomes and strategies
Are developed using a person-centered and strength-based approach
Oversee implementation of ISPs by direct support staff, ensuring consistency and quality of service delivery
Monitor, evaluate, and update ISPs regularly to reflect progress, changing needs,and outcomes
Coordinate and facilitate participation in community-based activities and events
Support individuals in building and maintaining formal and informal support networks
Ensure informed consent and active participation of the individual in all planning processes
Maintain accurate, timely, and comprehensive documentation (case notes, ISP updates, reporting data)

Support Staff

Supervision & Leadership of Direct Support Staff

Provide direct supervision, coaching, and performance management of frontline staff
Assign staff to individuals based on needs, compatibility, and skill requirements
Ensure staff understand and effectively implement each individual’s ISP and support strategies
Conduct regular check-ins, performance evaluations, and provide constructive feedback
Identify training needs and ensure completion of required and program-specific training
Support staff in managing complex situations, including behavioural, medical, and social challenges
Ensure staff adherence to agency policies, procedures, and CAPCC program expectations
Review and approve timesheets, documentation, and required reporting from staff
Promote a positive team environment focused on accountability, quality, and continuous improvement

Program Delivery & CAPCC Compliance

Ensure all supports align with CAPCC service delivery principles, including:
- Dignity and respect
- Flexibility and individual choice
- Strength-based, person-centered planning
- Community inclusion and participation
Coordinate and monitor program activities, including individual and group community opportunities
Ensure all activities and supports align with approved uses of CAPCC funding
Oversee and track appropriate use of subsidized supports (e.g., transportation, admission costs)
Ensure services do not duplicate other provincially funded programs
Maintain documentation required for quarterly, semi-annual, and annual reporting
Contribute to outcome measurement, program evaluation, and continuous improvement

Agency

Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Community Link services
Ensure program content and delivery processes conform to a high ethical
Ensure all documentation is submitted in a timely manner
Participate in staff meetings for CASS and CACL
Maintain all mandatory training
Collaborate with internal teams and external stakeholders, including Continuing care staff, families and guardians, community partners and service providers
Work closely with the Program Manager/designate and team; Provide regular updates regarding any changes / concerns pertaining to the caseload of clients
Serve on agency committees as needed
Manage and coordinate program activities and workshops
Provide leadership in program planning and development

Culture

Model and demonstrate CASS values in all interactions with clients, staff, and community members
Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
Demonstrate an ability and willingness to give and receive honest, balanced feedback
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies
Embody the core values of CASS

Qualifications and Experience

Several years of experience in the Human Services field
Supervisory experience
Strong interpersonal skills
Ability to work under pressure
Competency in report writing
Ability to work both independently and as a team member
Strong organizational and time management skills
Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles including active listening
Demonstrates strong organizational, time management, managerial, and leadership skills
Ability to be flexible and patient
Confident, creative, critical thinker
Knowledge of disability support sector and community resources
Strong task prioritization and multi-tasking skills
Experience working with Non-Profit organizations is an asset
Knowledge in supporting adults with developmental disabilities preferred
Expertise in Microsoft Office software, including; Excel, PowerPoint, and Word

Required Education

Degree or diploma in a Human Services related discipline

Other Required Skills

A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
A vehicle and valid driver's license are considered assets

Referral Program

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.

Apply About employer

More about this job

Responsibilities

The Community Support Coordinator provides leadership, supervision, and quality assurance for community-based services while managing frontline staff and individual support plans. This role ensures compliance with government program policies and promotes social inclusion and person-centered outcomes for adults with disabilities.

Requirements

Candidates must possess a degree or diploma in a Human Services related discipline and several years of experience in the field. Supervisory experience, strong organizational skills, and the ability to maintain confidentiality are essential for this role.

Skills

Supervision
Performance management
Individual support plans
Disability advocacy
Community engagement
Case management
Crisis response
Report writing
Leadership
Time management
Communication
Active listening
Microsoft Office
Conflict resolution
Policy compliance
Person-centered planning

Visa sponsorship

Not detected in the job text

Keywords

Human Services
Disability Advocacy
Community Support
Case Management
Supervision
Performance Management
Individual Support Plans
CAPCC
Social Inclusion
Non-Profit
Microsoft Office
First Aid
CPR
AED
Police Information Check
Vulnerable Sectors Search
Person-centered
Advocacy
Quality Assurance
Intake
Assessment
Crisis Response
Reporting Standards
Developmental Disabilities
Team Leadership

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