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CASS Human Resources

General Relief Support Workers - Residential Program

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have general relief positions open in the Calgary area.

This posting closes on November 13, 2026.

Program Summary

The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person - centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.

Job Summary

The CARS General Relief Worker is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients to build a strong sense of empowerment, the ability to make positive decisions and help establish themselves as a part of their community, and provide development and stability in our client’s daily activities.

This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on their support dictionary or information provided by their Residential Relief Supervisor or Community Support Coordinator.

Key Responsibilities to:

Client

Establish respectful and professional boundaries while developing positive working relationships with clients
Assist clients in the development and monitoring of goals and objectives indicated by instruction provided by the Residential Relief Supervisor and/or the Community Support Coordinator
Support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation and leisure activities, and management of health-related matters as directed by the client coordinator
Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable.

Agency

Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
Responsible for checking email communications at the beginning of every shift
Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
- Monthly timesheets
- Monthly expenses
- Hazard Reports
- Staff Incident & Near Miss Reports
- Client Incident Reports
Actively participate in the CASS Health & Safety program, and adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs

Culture

Model and demonstrate CASS values in all interactions with clients, staff, and community members
Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
Demonstrate an ability and willingness to give and receive honest, balanced feedback

Key Knowledge and Skill Sets

Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles
Display patience
Knowledge in supporting adults with developmental disabilities preferred

Required Education

Diploma or equivalent experience in Disability Studies

Other Required Skills

A vehicle and valid driver's license is considered an asset.

This position falls under the Caregivers Act. For full details please visit the site below:
Caregivers – Employment standards exceptions | Alberta.ca
Bill 2: An Act to Make Alberta Open for Business: https://www.alberta.ca/es-exceptions-caregivers.aspx

Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.

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More about this job

Responsibilities

The General Relief Worker provides direct support to individuals with developmental disabilities to foster independence, community inclusion, and personal goal achievement. Responsibilities include maintaining professional boundaries, assisting with daily living skills, and ensuring accurate documentation of client progress and incidents.

Requirements

Candidates must possess a diploma or equivalent experience in Disability Studies. Strong verbal and written communication skills, along with the ability to maintain confidentiality and adapt to diverse client needs, are essential.

Skills

Disability advocacy
Community engagement
Person-centered planning
Emotional support
Daily living skills
Conflict resolution
Professional boundaries
Communication
Documentation
Health and safety compliance
Patience
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Disability Studies
Human Services
Residential Support
Developmental Disabilities
Person-Centered Planning
Community Inclusion
Advocacy
Health and Safety
OHS Legislation
Incident Reporting
Client Support
Empowerment
Caregivers Act
Documentation
Professional Boundaries

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