Temporary FT Community Outreach Worker

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) temporary full-time positions located at our main office in SE, Calgary.

This position is a six (6) month contract, with the possibility of an extension.

Working days will be on Mondays to Fridays, totaling 37.5 hours per week.

This posting closes on November 27, 2026.

Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service.  We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment. 

We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.

Job Summary
The CAPA Community Outreach Worker provides a combination of direct client support, workshop facilitation assistance, community outreach, and administrative support to ensure the effective delivery of the CAPA program. The role works closely with the Program Manager, Case Managers, Workshop Facilitators, clients, and community partners to support participant engagement, reduce barriers to service access, and promote positive outcomes for program participants. This position requires flexibility, initiative, strong interpersonal skills, and a willingness to respond to evolving program and client needs.

Key Responsibilities

Client

• Establish supportive, professional relationships with clients that promote trust, dignity, and engagement while maintaining appropriate professional boundaries.
• Deliver food bank hampers and other essential program resources to clients as required.
• Provide practical client support that complements case management services, including accompaniment to community appointments, participant outreach, information gathering, resource research, and assistance accessing community resources and supports.
• Support Case Managers with client follow-up, participant outreach, and resource coordination.
• Provide information and practical assistance to help participants access services and achieve their goals.

Agency/ Program (CAPA)

• Coordinate food hamper referrals and participant reminders for appointments, workshops, and program activities.
• Maintain familiarity with CAPA workshops and program offerings and provide support with workshop preparation, participant engagement, attendance tracking, referrals, and administrative tasks as required.
• Provide support and coverage during Workshop Facilitator absences, including assisting with workshop delivery when needed.
• Conduct outreach activities to promote the CAPA program and increase awareness among community members and partner organizations.
• Build and maintain relationships with community agencies, service providers, and referral partners to enhance participant access to services and supports.
• Represent CAPA at community events, networking opportunities, and resource fairs, and distribute program information and promotional materials.
• Identify and support opportunities for community collaboration that contribute to participant success and program growth.
• Communicate regularly with the Program Manager regarding participant progress, risks, service needs, and emerging opportunities.
• Participate in team meetings, case conferences, program evaluation, and continuous quality improvement activities.
• Participate in required training and professional development activities.
• Provide flexible support across program areas and perform other duties and special projects as assigned.

Documentation

• Maintain accurate client and program documentation in accordance with agency, funder, and legislative requirements.
• Track and document participant outcomes and service effectiveness in alignment with CDSS expectations.
• Maintain confidentiality and deliver services in accordance with agency policies, ethical standards, and CDSS requirements.

Culture

• Model and demonstrate CASS values in all interactions with clients, staff, and community members
• Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
• Demonstrate an ability and willingness to give and receive honest, balanced feedback
• Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS policies and procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies

Qualifications and Experience

• Minimum of 2 years experience in Human Services
• Familiarity with Calgary and surrounding rural community organizations, programs, and resources is considered an asset.
• Strong documentation, reporting, and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Strong interpersonal and communication skills
• Ability to work independently and collaboratively
• Critical thinking and problem-solving skills
• Experience in non-profit or community-based services is an asset
• Proficiency in Microsoft Office

Required Education 

• A diploma, degree, or experience in disability or human services sector would be considered an asset; a combination of education, experience, and transferable skills will also be considered. 

Other Required Skills 

• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS.  Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
• A vehicle and valid driver's license are required for this role

Referral Program 
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.