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Added 11 mins ago
T
Senior Regional Manager, Financial Planning
TD
Aurora, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
T
Financial Planner
TD
Hamilton, ON · London, ON · ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
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Frito Lay Full-Time Route Sales Representative (Fort St John, AB)
PepsiCo
Cranbrook, BC
- Full-time
- Contract
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 12 mins ago
SS
Sales Account Manager
Summit Search Group
SK · Saskatchewan, Canada
- Full-time
…recruitment of a Sales Account Manager to support and grow its business throughout Saskatchewan. This is an exciting opportunity for a relationship-driven sales professional who enjoys…
Added 12 mins ago
CG
Sales Representative, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- $47,000 CAD / year
- Full-time
The Banquet Sales Representative is responsible for generating growth and increasing sales revenue related to all catered/banquet venue spaces within The Park & Zoo. This includes…
Added 12 mins ago
MC
Financial Services Representative - Full Time - 3 Month Contract
Meridian Credit Union
Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
- Contract
The Financial Services Representative will work alongside and align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile…
Added 12 mins ago
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Contact Centre Representative (Cards, Costco, Remote) - Bilingual
CIBC
Montreal, QC
- Full-time
As a Costco Contact Centre Representative, you will be the first point of contact for our clients. You’ll be working in a fast paced environment where you’ll use your knowledge of CIBC card…
Added 12 mins ago
CG
Investment Banking Analyst
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
Completion of a university degree in a business-related discipline;
Added 12 mins ago
BC
Sr. Manager, Total Rewards
Brink's Canada
Toronto, ON · Montreal, QC · CAN-BKS-ON:Toronto-Office
- Full-time
Partner with HR Business Partners and Labor Relations on compensation matters affecting represented and non-represented employees.
Added 27 mins ago
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Strategy Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…of the overall strategic mandate. This role will support the development, monitoring, reporting and communication of the strategy. The ideal candidate is a strategic thinker and a skilled…
Added 27 mins ago
HS
Sales Representative
Healgen Scientific
Vancouver, BC
- Full-time
The Sales Representative is responsible for sales of within the global market. They are the principal point of contact between a business and its customers. Sales reps ensure current…
Added 41 mins ago
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Director, Ethics
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…Health Authority and the Saskatchewan Cancer Agency (SCA) in the development, implementation and evaluation of a comprehensive, integrated, and sustainable joint Ethics Program. Reporting…
Added 41 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.
Added 41 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 41 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 41 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.
Added 41 mins ago
Multidisciplinary Specialist (Evening Shift - VG Halifax) (Computer Services Off 3)
The Government of Nova Scotia
Halifax, NS
Advise the business and service leadership teams on key decisions, including the adoption of new technologies through the evaluation/assessment of new technologies, mapping those to the…
Added 41 mins ago
A
Senior Renewables Advisor
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Calgary, AB
- Part-time
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Added 41 mins ago
Route Service Representative
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Toronto, ON · Etobicoke, ON
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 41 mins ago
Inside Sales Representative
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The Inside Sales Representative is where momentum meets ownership. You'll run the full sales cycle - prospect, qualify, demo, and close - on deals across our SchoolCash suite: single…
Added 57 mins ago
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Field Service Representative / Représentant(e) de service sur le terrain
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- Full-time
Ecolab’s Nalco Water business helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering…
Added 1 hour ago
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Petroleum Sales Representative
Wild Rose Co-operative Association Ltd.
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- Full-time
Aid in the development and understand business planning, budgets and price strategy
Added 1 hour ago
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Customer Service Representative
Catalent
Windsor, ON
- Full-time
We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that promote…
Added 1 hour ago
Coordinator, Programs - START Scarborough
ACCES Employment
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Assists in the development and implementation of program evaluation tools and procedures, ensuring compliance with funder guidelines and alignment with the project evaluation workplan
Added 1 hour ago
Employer Liaison - START Scarborough
ACCES Employment
Toronto, ON
Experience in business development, sales, B2B recruitment is considered an asset

Catalent

Customer Service Representative

Windsor, ON, N9C 3R5, Canada

The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. · Full-time

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Job details

Pay: The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc.
Job type: Full-time
Education: Bachelor’s degree
Experience: 3+ years of customer service and/or account management experience recommended.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Site

Windsor, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey solutions.

Position Summary

We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that promote customer retention and growth. You will act as the primary point of contact for customers and provide essential internal support to Business Development activities. This position plays a key role in maintaining strong relationships and ensuring smooth communication between customers and internal teams.

Shift: Monday -Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch Location: Windsor, ON 100% Onsite

The Role

Develop and maintain relationships within assigned accounts and keep account profiles up to date to ensure accuracy of customer needs.
Work with the Supply Chain team to acquire and process order confirmations.
Identify and help resolve risks related to delivery or customer contracts, manage client expectations, and communicate any delays or reschedules.
Process customer inquiries and complaints, track progress, and ensure timely responses.
Promote and maintain the organization’s brand image and identity within the marketplace.
Update and maintain working forecasts, including monthly consumption calls, and track department metrics as required.
Work extended hours or weekends as needed, especially when problems occur or deadlines must be met.
Perform other duties as required.

The Candidate

Minimum Requirements

College Diploma and/or bachelor’s degree is required.
3+ years of customer service and/or account management experience recommended.
Experience working in a pharmaceutical, manufacturing, and/or Good Manufacturing Practice (GMP) facility is a plus.
This position does not qualify for sponsorship.
Candidates with non-Canadian credentials must provide an evaluation confirming the Canadian equivalency of the credentials as determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as World Education Services (WES).
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard. Use of manual dexterity is required. The employee is occasionally required to stand, walk, reach with arms and hands, bend or twist, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

Preferred Skills & Background

Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
Able to build and maintain lasting relationships with corporate departments, key business partners, and other stakeholders.
Skilled at assessing client needs, developing proposals, and delivering solutions.
Driver’s license.

Pay

Why You Should Join Catalent

Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
Group Retirement Savings – Registered Pension Plan (RPP) with employer contributions
Employee Reward & Recognition programs
Opportunities for professional and personal development & growth including tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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More about this job

Responsibilities

The Customer Service Representative manages individual customer accounts to ensure high levels of service, retention, and growth. They act as the primary point of contact, coordinating with internal teams and the supply chain to process orders and resolve delivery risks.

Requirements

Candidates must possess a college diploma or bachelor's degree and at least 3 years of relevant customer service or account management experience. Experience in a pharmaceutical or GMP manufacturing environment is considered a significant asset.

Skills

Account Management
Customer Service
Supply Chain Coordination
Order Processing
Negotiation
Diplomacy
Relationship Building
Data Analysis
Forecasting
Pharmaceutical Manufacturing
GMP Compliance
Communication
Problem Solving
Sales Principles

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Registered Pension Plan
Tuition Reimbursement
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Pharmaceutical
Manufacturing
GMP
Supply Chain
Order Confirmation
Forecasting
Sales Principles
Negotiation
Diplomacy
Stakeholder Management
Data Metrics
Client Relations
Turnkey Solutions
Softgel Development

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