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Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Aliaxis
CA - Veterans - Office
- Full-time
Reporting to the regional Customer Service Supervisor, acts as first point of contact between Canplas and its’ customers. Adheres to ongoing corporate programs and deadlines. Works in…
Added 1 min ago
CI
Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Canplas Industries Ltd
CA - Veterans - Office
- Full-time
Reporting to the regional Customer Service Supervisor, acts as first point of contact between Canplas and its’ customers. Adheres to ongoing corporate programs and deadlines. Works in…
Added 1 min ago
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Bilingual Life Events Specialist
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
The Life Events Team is looking for a dedicated, customer-oriented team player with banking experience to fill the full-time role of Life Events Specialist. The ideal candidate will excel…
Added 1 min ago
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Strategy Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
1-2 years of experience in a strategy function (or equivalent) within large multi-national corporation
Added 1 min ago
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Licensed Assistant
Manulife
Burlington, ON
- Full-time
[Quantified years of experience with tools/software/etc.]
Added 2 mins ago
HS
Sales Representative
Healgen Scientific
Vancouver, BC
- Full-time
The Sales Representative is responsible for sales of within the global market. They are the principal point of contact between a business and its customers. Sales reps ensure current…
Added 16 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.
Added 16 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 16 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 16 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.
Added 16 mins ago
Multidisciplinary Specialist (Evening Shift - VG Halifax) (Computer Services Off 3)
The Government of Nova Scotia
Halifax, NS
Added 16 mins ago
Route Service Representative
Cintas
Toronto, ON · Etobicoke, ON
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 16 mins ago
Inside Sales Representative
KEV Group
Toronto, ON
The Inside Sales Representative is where momentum meets ownership. You'll run the full sales cycle - prospect, qualify, demo, and close - on deals across our SchoolCash suite: single…
Added 16 mins ago
Facility Operator II
City of Mississauga
Mississauga, ON
…and repair services to facilities while providing excellent customer…
Added 17 mins ago
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Service Coordinator
Paladin Technologies
Vancouver, BC
- Full-time
…plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the…
Added 31 mins ago
EI
Field Service Representative / Représentant(e) de service sur le terrain
Ecolab Inc.
Saguenay, QC
- Full-time
Ecolab is seeking a Field Service Representative (12 month Contract) where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a…
Added 46 mins ago
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Petroleum Sales Representative
Wild Rose Co-operative Association Ltd.
Camrose, AB
- Full-time
Wild Rose Co-operative Association Ltd. is recruiting for a driven Petroleum Sales Representative who will specialize in sales at our fast-growing Killam Bulk Plant, as well as leverage…
Added 46 mins ago
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Maintenance and Facilities Technician
Fresh Prep 🇨🇦
Vancouver, BC
- Full-time
…Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers,…
Added 46 mins ago
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Customer Service Representative
Catalent
Windsor, ON
- Full-time
We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that promote…
Added 46 mins ago
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Customer Service Representative
QuadReal Property Group
Toronto, ON · North York
- Part-time
…recent expansion in Ontario, we are looking for a Part-Time Customer Service Representative to join our team in North York. QuadReal Property Group recently acquired Self Stor. During the…
Added 46 mins ago
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services
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Minimum of 2 years of administrative, program support, or related experience.
Added 46 mins ago
Order Assembler
Postmedia Network Inc.
Calgary, AB
High school diploma or general education degree (GED), 1 to 2 related experience and/or training, or equivalent combination of education and experience.
Added 46 mins ago
Customer Service Representative
Smurfit Westrock
Mississauga, ON
Must have 3+ years of customer service-related work experience
Added 46 mins ago
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Frito Lay Route Sales Representative - 1-Year Contract
PepsiCo
Saskatoon, SK · SK · Kindersely, Saskatchewan
- Contract
Frito Lay Full-Time Route Sales Representative
Added 46 mins ago
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Retail Sales Representative
Acosta
London, ON
- Part-time
Experience in sales/customer service in grocery stores.

Catalent

Customer Service Representative

Windsor, ON, N9C 3R5, Canada

The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. · Full-time

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Job details

Pay: The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc.
Job type: Full-time
Education: Bachelor’s degree
Experience: 3+ years of customer service and/or account management experience recommended.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Site

Windsor, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey solutions.

Position Summary

We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that promote customer retention and growth. You will act as the primary point of contact for customers and provide essential internal support to Business Development activities. This position plays a key role in maintaining strong relationships and ensuring smooth communication between customers and internal teams.

Shift: Monday -Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch Location: Windsor, ON 100% Onsite

The Role

Develop and maintain relationships within assigned accounts and keep account profiles up to date to ensure accuracy of customer needs.
Work with the Supply Chain team to acquire and process order confirmations.
Identify and help resolve risks related to delivery or customer contracts, manage client expectations, and communicate any delays or reschedules.
Process customer inquiries and complaints, track progress, and ensure timely responses.
Promote and maintain the organization’s brand image and identity within the marketplace.
Update and maintain working forecasts, including monthly consumption calls, and track department metrics as required.
Work extended hours or weekends as needed, especially when problems occur or deadlines must be met.
Perform other duties as required.

The Candidate

Minimum Requirements

College Diploma and/or bachelor’s degree is required.
3+ years of customer service and/or account management experience recommended.
Experience working in a pharmaceutical, manufacturing, and/or Good Manufacturing Practice (GMP) facility is a plus.
This position does not qualify for sponsorship.
Candidates with non-Canadian credentials must provide an evaluation confirming the Canadian equivalency of the credentials as determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as World Education Services (WES).
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard. Use of manual dexterity is required. The employee is occasionally required to stand, walk, reach with arms and hands, bend or twist, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

Preferred Skills & Background

Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
Able to build and maintain lasting relationships with corporate departments, key business partners, and other stakeholders.
Skilled at assessing client needs, developing proposals, and delivering solutions.
Driver’s license.

Pay

Why You Should Join Catalent

Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
Group Retirement Savings – Registered Pension Plan (RPP) with employer contributions
Employee Reward & Recognition programs
Opportunities for professional and personal development & growth including tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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More about this job

Responsibilities

The Customer Service Representative manages individual customer accounts to ensure high levels of service, retention, and growth. They act as the primary point of contact, coordinating with internal teams and the supply chain to process orders and resolve delivery risks.

Requirements

Candidates must possess a college diploma or bachelor's degree and at least 3 years of relevant customer service or account management experience. Experience in a pharmaceutical or GMP manufacturing environment is considered a significant asset.

Skills

Account Management
Customer Service
Supply Chain Coordination
Order Processing
Negotiation
Diplomacy
Relationship Building
Data Analysis
Forecasting
Pharmaceutical Manufacturing
GMP Compliance
Communication
Problem Solving
Sales Principles

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Registered Pension Plan
Tuition Reimbursement
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Pharmaceutical
Manufacturing
GMP
Supply Chain
Order Confirmation
Forecasting
Sales Principles
Negotiation
Diplomacy
Stakeholder Management
Data Metrics
Client Relations
Turnkey Solutions
Softgel Development

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