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Added 6 mins ago
R
Senior Accounts Payable & Expense Operations Specialist
Raise
Calgary, AB
- Full-time
…Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, the third largest…
Added 6 mins ago
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Retail Operations Lead
PetSmart
Red Deer, AB
- Full-time
PetSmart does Anything for Pets – JOIN OUR TEAM!
Added 6 mins ago
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Senior Financial Analyst
BGIS
Markham, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 6 mins ago
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Bakery Clerk I - Part Time with benefits (Days, evenings and weekends)
Co-op
Carman, MB
- Part-time
Responsible for providing an exceptional level of customer service and maintaining a safe and efficient operation while adhering to all company policies, procedures, and standards,…
Added 6 mins ago
SB
Account Manager
Scandinavian Building Services
Remote, Canada
- Full-time
- Remote
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 6 mins ago
JC
New PSA Service Sales Representative 2
Johnson Controls
Winnipeg, MB · CAN MB Winnipeg Century Street
- Full-time
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that…
Added 6 mins ago
Lead Engineer, Test Development
Celestica International LP
Newmarket, ON
…as relationships with key suppliers, customers and internal service and…
Added 6 mins ago
GT
Softgoods Supervisor (Full-Time)
Giant Tiger
Thompson, MB
- Full-time
Ensuring a high level of customer service, for assigned departments
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Outbound Selector
Sysco
ON · Sysco Southwestern Ontario
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 6 mins ago
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Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
Individuals in this position are responsible for helping the customer succeed while achieving specific team and individual sales and profit goals set by the company. Individuals in this…
Added 6 mins ago
MR
Climbing Wall 2 - Experience Lead
Mount Royal University
Calgary, AB
- Full-time
Reporting to the Adventure Programming Supervisor, the Climbing Experience Leader is part of the programs and services team. The team is driven by their why: to inspire people to move so…
Added 6 mins ago
DH
Maintenance Planner
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
Added 6 mins ago
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Traffic And Customs Coordinator
Actalent
Mississauga, ON
- $40 to $45 CAD / hour
- Contract
Maintain quality standards and serve as a liaison between transport firms and Customer Service.
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Electrical Engineer
Actalent
North Vancouver, BC
- $50 to $58 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 6 mins ago
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Account Manager - Ontario West Toronto & Peel
Savaria
Mississauga, ON
- $50,000 to $70,000 CAD / year
- Full-time
Work closely with Savaria Patient Care internal Customer Service and Technical Service teams to obtain required information to satisfy end user and distributor needs/requests.
Added 6 mins ago
CK
Temporary Sales Associate - Part-Time
Calvin Klein
Toronto, ON · Scarborough, ON
- Part-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 6 mins ago
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Sales Supervisor (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
As a leader within Giorgio Armani Canada Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will assist in aligning the…
Added 6 mins ago
A
Electrical Engineer
Actalent
North Vancouver, BC
- $50 to $58 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 6 mins ago
S
Account Manager - Ontario East Toronto & Durham
Savaria
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
Work closely with Savaria Patient Care internal Customer Service and Technical Service teams to obtain required information to satisfy end user and distributor needs/requests.
Added 6 mins ago
A
Naval Architect
Actalent
North Vancouver, BC
- $50 to $58 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 6 mins ago
AM
Funeral Director
Arbor Memorial Inc.
Markham, ON
- $50,000 to $60,000 CAD / year
- Full-time
Demonstrated strong customer service skills with the ability to partner will all levels of the organization.
Added 6 mins ago
AM
Funeral Director Assistant
Arbor Memorial Inc.
Winnipeg, MB
- Part-time
…Manitoba you will have the opportunity to provide outstanding customer service to the families we serve by providing support to Funeral Directors in all aspects of funeral services,…
Added 6 mins ago
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Retail Operations Manager
PetSmart
Toronto, ON · North York, ON
- Full-time
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture…
Added 6 mins ago
CC
Relationship Manager
Computershare Canada
Montreal, QC
- Full-time
Establishing a professional and trusting relationship with clients whilst ensuring clients’ service orders are accurately communicated and executed.
Added 6 mins ago
DG
Baker /Team Member ( Tim Horton's)
Dexterra Group
Mississauga, ON
- Full-time
We are seeking an experienced and dependable Baker/Team Member to join our Tim Hortons team. The ideal candidate will have strong previous Tim Hortons experience, particularly in baking and…

Catalent

Customer Service Representative

Windsor, ON, N9C 3R5, Canada

The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. · Full-time

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Job details

Pay: The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc.
Job type: Full-time
Education: Bachelor’s degree
Experience: 3+ years of customer service and/or account management experience recommended.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Site

Windsor, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey solutions.

Position Summary

We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that promote customer retention and growth. You will act as the primary point of contact for customers and provide essential internal support to Business Development activities. This position plays a key role in maintaining strong relationships and ensuring smooth communication between customers and internal teams.

Shift: Monday -Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch Location: Windsor, ON 100% Onsite

The Role

Develop and maintain relationships within assigned accounts and keep account profiles up to date to ensure accuracy of customer needs.
Work with the Supply Chain team to acquire and process order confirmations.
Identify and help resolve risks related to delivery or customer contracts, manage client expectations, and communicate any delays or reschedules.
Process customer inquiries and complaints, track progress, and ensure timely responses.
Promote and maintain the organization’s brand image and identity within the marketplace.
Update and maintain working forecasts, including monthly consumption calls, and track department metrics as required.
Work extended hours or weekends as needed, especially when problems occur or deadlines must be met.
Perform other duties as required.

The Candidate

Minimum Requirements

College Diploma and/or bachelor’s degree is required.
3+ years of customer service and/or account management experience recommended.
Experience working in a pharmaceutical, manufacturing, and/or Good Manufacturing Practice (GMP) facility is a plus.
This position does not qualify for sponsorship.
Candidates with non-Canadian credentials must provide an evaluation confirming the Canadian equivalency of the credentials as determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as World Education Services (WES).
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard. Use of manual dexterity is required. The employee is occasionally required to stand, walk, reach with arms and hands, bend or twist, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

Preferred Skills & Background

Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
Able to build and maintain lasting relationships with corporate departments, key business partners, and other stakeholders.
Skilled at assessing client needs, developing proposals, and delivering solutions.
Driver’s license.

Pay

Why You Should Join Catalent

Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
Group Retirement Savings – Registered Pension Plan (RPP) with employer contributions
Employee Reward & Recognition programs
Opportunities for professional and personal development & growth including tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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More about this job

Responsibilities

The Customer Service Representative manages individual customer accounts to ensure high levels of service, retention, and growth. They act as the primary point of contact, coordinating with internal teams and the supply chain to process orders and resolve delivery risks.

Requirements

Candidates must possess a college diploma or bachelor's degree and at least 3 years of relevant customer service or account management experience. Experience in a pharmaceutical or GMP manufacturing environment is considered a significant asset.

Skills

Account Management
Customer Service
Supply Chain Coordination
Order Processing
Negotiation
Diplomacy
Relationship Building
Data Analysis
Forecasting
Pharmaceutical Manufacturing
GMP Compliance
Communication
Problem Solving
Sales Principles

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Registered Pension Plan
Tuition Reimbursement
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Pharmaceutical
Manufacturing
GMP
Supply Chain
Order Confirmation
Forecasting
Sales Principles
Negotiation
Diplomacy
Stakeholder Management
Data Metrics
Client Relations
Turnkey Solutions
Softgel Development

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