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Added 1 min ago
PA
Parts Driver (Performance Auto Group - Huntsville)
Performance Auto Group
Huntsville, ON
- Full-time
Huntsville Chrysler, Dodge, Jeep Ram is currently seeking a high energy and motivated Parts Driver to join our dynamic team on a 1 year contract.
Added 1 min ago
Business Advisor - Bancroft, ON
Scotiabank
Bancroft, ON
Creating a strong presence within the local business community by developing relationships with various Centres of Influence
Added 1 min ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
This position (and other conditions of employment for this position) is subject to a Collective Agreement between BGIS and CUPE Local 139-1
Added 16 mins ago
E
Senior Project Controls Advisor
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
A valid driver's license and maintenance of a responsible driving record is required, which will be validated before hire.
Added 16 mins ago
CS
Merchandiser - Part-Time - Goderich
CONA Services
Goderich, ON
- Part-time
Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local.
Added 16 mins ago
CS
Merchandiser - Part-Time - Goderich
CONA Services
Goderich, ON
- Part-time
Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local.
Added 16 mins ago
CS
Merchandiser - Part-Time - Stratford
CONA Services
London, ON · Stratford, ON
- Part-time
Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local.
Added 16 mins ago
CS
Merchandiser - Part-Time - Stratford
CONA Services
London, ON · Stratford, ON
- Part-time
Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local.
Added 16 mins ago
Route Service Representative
Cintas
Toronto, ON · Etobicoke, ON
Added 16 mins ago
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Valet Parking Attendant
Concord Hospitality Enterprises
Calgary, AB
- Full-time
…engaging with others, have a winning personality and clean driver’s abstract, we want to meet…
Added 16 mins ago
WM
Multi-day bike guide
White Mountain Adventures
Banff, AB
- Full-time
Are you an avid cyclist or local guide who loves sharing the Canadian Rockies with visitors?
Added 31 mins ago
WC
Operations Supervisor
Waste Connections of Canada
Coquitlam, BC
- Full-time
…waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different…
Added 31 mins ago
AI
NDT - Phased Array Ultrasonic Technicians
Acuren Inspection, Inc.
Edmonton, AB
- Temporary
Candidates are required to be local to Edmonton or surrounding area
Added 31 mins ago
AI
NDT Level 2 Technician - RT2
Acuren Inspection, Inc.
Edmonton, AB
- Temporary
Candidates are required to be local to Edmonton or surrounding area
Added 31 mins ago
CO
Wastewater Treatment Operator - Class II, III & IV
City of Windsor
Windsor, ON
- Full-time
…and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic…
Added 31 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Added 31 mins ago
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Heavy Equipment Operator Lead-FT- Goose Bay
Serco
Happy Valley-Goose Bay, NL
- Temporary
Possession of a valid NL Class 3 driver’s license with 8 & 9 endorsement.
Added 31 mins ago
TI
Performance Marketing Specialist
telMAX Inc.
Markham, ON
- Full-time
Support the creation of a local PR playbook for new markets.
Added 46 mins ago
WR
Petroleum Sales Representative
Wild Rose Co-operative Association Ltd.
Camrose, AB
- Full-time
Develop and build petroleum, oil and lube sales in local and expanding trading area
Added 46 mins ago
CO
Heritage Specialist
City of Vaughan
Vaughan, ON
- $91,598 to $98,566 CAD / year
- Full-time
…represent the City at Public Meetings, Hearings, Committees, and Local Planning Appeals Tribunal hearing on heritage…
Added 46 mins ago
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Customer Service Representative
Catalent
Windsor, ON
- Full-time
Added 46 mins ago
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Frito Lay Route Sales Representative - 1-Year Contract
PepsiCo
Saskatoon, SK · SK · Kindersely, Saskatchewan
- Contract
Selling and executing national and local promotions, soliciting placement of incremental marketing equipment, displays, racks and selling product inventory for customer volume demands
Added 46 mins ago
Community Health Nurse - Licensed Practical Nurse - South Fraser
Fraser Health
Surrey, BC
As required based on the local community model, assigns direct client care tasks to Community Health Workers; provides in-home demonstrations and training to standards of practice for…
Added 1 hour ago
PV
Keyholder
Pet Valu
Creston, BC
- Part-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
Added 1 hour ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time

Catalent

Customer Service Representative

Windsor, ON, N9C 3R5, Canada

The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. · Full-time

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Job details

Pay: The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc.
Job type: Full-time
Education: Bachelor’s degree
Experience: 3+ years of customer service and/or account management experience recommended.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Site

Windsor, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey solutions.

Position Summary

We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that promote customer retention and growth. You will act as the primary point of contact for customers and provide essential internal support to Business Development activities. This position plays a key role in maintaining strong relationships and ensuring smooth communication between customers and internal teams.

Shift: Monday -Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch Location: Windsor, ON 100% Onsite

The Role

Develop and maintain relationships within assigned accounts and keep account profiles up to date to ensure accuracy of customer needs.
Work with the Supply Chain team to acquire and process order confirmations.
Identify and help resolve risks related to delivery or customer contracts, manage client expectations, and communicate any delays or reschedules.
Process customer inquiries and complaints, track progress, and ensure timely responses.
Promote and maintain the organization’s brand image and identity within the marketplace.
Update and maintain working forecasts, including monthly consumption calls, and track department metrics as required.
Work extended hours or weekends as needed, especially when problems occur or deadlines must be met.
Perform other duties as required.

The Candidate

Minimum Requirements

College Diploma and/or bachelor’s degree is required.
3+ years of customer service and/or account management experience recommended.
Experience working in a pharmaceutical, manufacturing, and/or Good Manufacturing Practice (GMP) facility is a plus.
This position does not qualify for sponsorship.
Candidates with non-Canadian credentials must provide an evaluation confirming the Canadian equivalency of the credentials as determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as World Education Services (WES).
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard. Use of manual dexterity is required. The employee is occasionally required to stand, walk, reach with arms and hands, bend or twist, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

Preferred Skills & Background

Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
Able to build and maintain lasting relationships with corporate departments, key business partners, and other stakeholders.
Skilled at assessing client needs, developing proposals, and delivering solutions.
Driver’s license.

Pay

Why You Should Join Catalent

Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
Group Retirement Savings – Registered Pension Plan (RPP) with employer contributions
Employee Reward & Recognition programs
Opportunities for professional and personal development & growth including tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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More about this job

Responsibilities

The Customer Service Representative manages individual customer accounts to ensure high levels of service, retention, and growth. They act as the primary point of contact, coordinating with internal teams and the supply chain to process orders and resolve delivery risks.

Requirements

Candidates must possess a college diploma or bachelor's degree and at least 3 years of relevant customer service or account management experience. Experience in a pharmaceutical or GMP manufacturing environment is considered a significant asset.

Skills

Account Management
Customer Service
Supply Chain Coordination
Order Processing
Negotiation
Diplomacy
Relationship Building
Data Analysis
Forecasting
Pharmaceutical Manufacturing
GMP Compliance
Communication
Problem Solving
Sales Principles

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Registered Pension Plan
Tuition Reimbursement
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Pharmaceutical
Manufacturing
GMP
Supply Chain
Order Confirmation
Forecasting
Sales Principles
Negotiation
Diplomacy
Stakeholder Management
Data Metrics
Client Relations
Turnkey Solutions
Softgel Development

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