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Added 18 mins ago
CB
Outside Sales Representative
Cornerstone Building Brands
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Build trusted advisor relationships with existing and prospective customers, strengthen customer retention, generate referrals, and identify opportunities to increase share of wallet…
Added 21 mins ago
BB
Associé(e) principal(e) aux ventes - Ordinateurs / Senior Computer Sales Associate
Best Buy Canada
Brossard, QC
- Full-time
You’ll love it here! We are hiring immediately for a senior sales associate, which we call a senior advisor at Best Buy. As a senior sales associate, you will be the face of Best Buy for…
Added 21 mins ago
Bilingual Advisor, Software Engineering
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the CRM Platform team, in the Bilingual Advisor, Software Engineering position, where you will act as a senior technical and delivery advisor guiding the evolution of enterprise CRM…
Added 35 mins ago
T
Manager, Client Growth & Lead Generation - Tangerine
Tangerine
Toronto, ON
- Full-time
The successful candidate will work collaboratively across Data & Analytics, Marketing, Product, Digital and Advice teams to develop recommendations, support business cases, execute growth…
Added 47 mins ago
TS
VP, Debt Capital Markets, Corporate & Investment Banking
TD Securities
Toronto, ON
- Full-time
…and other corporate decision-makers, serving as a strategic advisor on capital structure, market conditions, and financing…
Added 47 mins ago
T
Advisor, Analytics Consulting
TransUnion
Burlington, ON
- Full-time
As an Advisor, Analytics Consulting, you will serve as the primary delivery lead for client-contracted analytics consulting engagements focused on credit risk management and business…
Added 49 mins ago
R
Financial Analyst, FP&A (Hybrid – Boucherville)
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
T
Audit Manager II, Financial Crimes Audit, High Risk Areas (667)
TD
Toronto, ON
- Full-time
…a Financial Crime Professional, resilient, dynamic, trusted advisor and adaptive leader with knowledge and experience with facets of the Financial Crime Risk Management Program including…
Added 1 hour ago
D
Advisor, General finance and accounting
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a finance and general accounting advisor, you help manage financial accounts in accordance with the organization’s objectives by producing reports; performing audits, inspections and…
Added 1 hour ago
KS
Energy Sales Advisor (Part-Time/Full-Time)
Kognitive Sales Solutions
Leduc, AB
- Full-time
- Part-time
Added 1 hour ago
SC
Member Experience Advisor - Manning
Servus Credit Union
Edmonton, AB
- Part-time
We are hiring for a part-time Member Experience Advisor to join our team in our Edmonton Manning branch!
Added 1 hour ago
C
Principal Corporate Counsel
Cisco
Toronto, ON
- Full-time
As a Principal Corporate Counsel for Cisco Systems Canada Co., you will serve as a strategic legal advisor, driving operational excellence and commercial success. You will provide…
Added 2 hours ago
A
Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Added 2 hours ago
AB
Senior Salesforce Enterprise Architect (hybrid job)
Ateko, backed by Bell Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
The architect serves as a trusted advisor to delivery teams, solution architects, product owners, and business stakeholders, providing guidance on platform capabilities, design decisions,…
Added 2 hours ago
KS
In-Store Sales Advisor (Full-Time/Part-Time) - Red Deer, AB
Kognitive Sales Solutions
Red Deer, AB
- Full-time
- Part-time
…customers where they shop and helping them discover a financial product from one of Canada's trusted brands. If you love sales, enjoy face-to-face conversations, and want a role where your…
Added 2 hours ago
KS
In-store Credit Sales Advisor - Winnipeg, MB
Kognitive Sales Solutions
Winnipeg, MB
- Full-time
…customers where they shop and helping them discover a financial product from one of Canada's trusted brands. If you love sales, enjoy face-to-face conversations, and want a role where your…
Added 2 hours ago
AW
Senior Manager, Data Governance Implementation
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
Added 2 hours ago
Manager, Client Growth & Lead Generation - Tangerine
Scotiabank
Toronto, ON
The successful candidate will work collaboratively across Data & Analytics, Marketing, Product, Digital and Advice teams to develop recommendations, support business cases, execute growth…
Added 2 hours ago
Senior Investment Specialist
Recrute Action
Montreal, QC
Gather research and product information from internal and external sources.
Added 2 hours ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and…
Added 2 hours ago
GC
Marketing Associate, Private Wealth Marketing
Guardian Capital Group
Toronto, ON
- Full-time
Manage integrated marketing campaigns across email, web, social media, digital advertising, and advisor-facing channels.
Added 2 hours ago
S
Segment Marketing Manager, Energy
Seequent
Vancouver, BC
- Full-time
Reporting to the Director, Segment and Product Marketing, you will be responsible for building go-to-market plans and leading segment marketing strategy and execution for Energy solutions.…
Added 2 hours ago
S
Bilingual Relocation Advisor 1 (French/English)
Sirva
Ottawa, ON
- $21.63 CAD / hour
As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only…
Added 2 hours ago
S
Relocation Advisor 1
Sirva
Ottawa, ON
- $21.63 CAD / hour
As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only…
Added 3 hours ago
D
Modeling & Risk Management - Senior Risk Analyst
Driven
ON · Ontario, Canada
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…

CATALIS

Customer Success Manager

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Description

Who We Are

Catalis is a leading provider of government Software as a Service (SaaS) and integrated payment solutions, supporting operations at the municipal, county, state, and federal levels. Our technology helps government agencies streamline processes, improve efficiency, and deliver simpler, faster, and more accessible services to the public.

The Opportunity

The Customer Success Manager owns the post-sale customer relationship, helping government customers achieve measurable value from Catalis solutions. This role drives product adoption, customer satisfaction, retention, renewals, and account growth while serving as the customer’s primary advocate across internal teams. This role serves as a trusted advisor to customers, proactively identifying risks, aligning solutions to business objectives, and ensuring customers achieve measurable outcomes throughout their Catalis journey. The ideal candidate combines executive relationship management, strategic account planning, data-driven decision making, and proactive risk mitigation to deliver exceptional customer experiences and maximize customer value.

Possible travel within the United States

What You Will Do

Customer Retention and Advocacy

Lead regular business reviews that demonstrate customer value and cover account status, support activity, product releases, adoption, and relevant new solutions.
Develop and maintain strategic success plans that align customer objectives with measurable business outcomes.
Coordinate renewal activities for agreements that do not renew automatically, ensuring appropriate contracts are in place for all services and subscriptions.
Oversee and escalate billing and collections issues in partnership with the appropriate internal teams.
Manage customer escalations involving support, expectations, executive sponsorship, or overall service experience.
Build relationships with executives, operational leaders, and key stakeholders to understand customer priorities and initiatives.
Develop customer reference relationships and maintain accurate CRM records of reference activity.
Identify and quantify retention risk by monitoring account health, product usage, survey results, and support trends.
Create and execute remediation plans for at-risk accounts.
Coordinate onboarding for new customers, including training recommendations and facilitation.

Customer Adoption and Growth

Identify cross-sell opportunities within assigned accounts based on customer needs and strategic priorities
Advocate for customers across Catalis, escalating concerns before they affect satisfaction or retention
Partner with sales, product, implementation, support, and other internal teams to deliver coordinated customer outcomes.

Requirements

What You Will Need to Succeed

At least three years of experience in customer success, account management, or a related customer-facing role, preferably within a SaaS or technology company.
Demonstrated experience leading account reviews, managing escalations, supporting renewals, and representing an organization in customer meetings or industry events.
Bachelor’s degree in business, marketing, communications, or a related field, or equivalent professional experience.
Strong analytical and business judgment, with the ability to interpret customer, product, and account data; identify trends and risks; and translate insights into practical recommendations and action plans.
Proven ability to manage multiple customers, projects, and competing priorities with flexibility, sound judgment, and consistent follow-through in a fast-paced, changing environment.
Highly organized and detail-oriented, with disciplined documentation practices that keep plans, decisions, risks, commitments, and next steps accurate, current, and accessible.
Strong written and verbal communication, presentation, and customer engagement skills, with the ability to build credible, trusted relationships across executive, operational, and internal teams.
Collaborative, self-motivated, and able to influence outcomes across departments without direct authority.
Experience in the software industry is preferred.

What We Offer

A dynamic, supportive work environment within a mission-driven organization.
A competitive salary and benefits package, including medical, dental, and vision insurance.
Paid time off.
Health Savings Account and Flexible Spending Account options.
Paid parental leave.
ABLE account matching contributions for members of the disability community.
Employer-paid short-term and long-term disability insurance and group term life insurance.
Financial and legal assistance through the Employee Assistance Program.
Professional development and career advancement opportunities.
The opportunity to make a meaningful impact on government service delivery and the communities we serve.

Equal Employment Opportunity

Catalis is an equal opportunity employer committed to fostering an inclusive workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, national origin, age, disability, sex, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

Apply About employer

More about this job

Responsibilities

Own post-sale customer relationships and help government customers achieve measurable value through adoption, retention, renewals, and account growth. Lead account reviews and success plans, manage escalations and retention risks, coordinate onboarding and renewals, and advocate for customers across internal teams.

Requirements

Requires at least three years of experience in customer success, account management, or a related customer-facing role; SaaS or technology experience is preferred. Candidates should have strong analytical, organizational, communication, relationship-building, and cross-functional collaboration skills, along with a bachelor’s degree in a relevant field or equivalent professional experience.

Skills

Customer Success
Account Management
Customer Retention
Renewal Management
Strategic Account Planning
Customer Adoption
Escalation Management
Risk Mitigation
Data Analysis
Business Judgment
Cross-Selling
Customer Onboarding
Presentation Skills
CRM Documentation
Cross-Functional Collaboration

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Health Savings Account
Flexible Spending Account
Paid Parental Leave
ABLE Account Matching Contributions
Short-Term Disability Insurance
Long-Term Disability Insurance
Group Term Life Insurance
Employee Assistance Program
Professional Development Opportunities
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software As A Service
Government Technology
Integrated Payment Solutions
Customer Success
Customer Retention
Customer Adoption
Renewals
Account Growth
Strategic Success Plans
Business Reviews
Account Health
Product Usage
Customer Surveys
Support Trends
Risk Mitigation
Remediation Plans
Customer Onboarding
Cross-Selling
CRM
Billing And Collections
Executive Sponsorship
Customer Advocacy
Product Releases
Stakeholder Management
Cross-Functional Collaboration

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