Jobs in Canada

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Added 1 hour ago
MD
Records Agent - Customer Svcs Specialist Int
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
Founded in 2003, we're a Canadian e-commerce agency with a team of specialists across product data, content, photography, syndication and media. We support brands, retailers and…
Added 4 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
AGF is seeking a detail-oriented and technically proficient Marketing Technology Specialist to support the day-to-day operation and evolution of our marketing technology ecosystem.
Added 8 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 8 hours ago
NB
Banking Advisor
National Bank of Canada
Sorel-Tracy, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 8 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 9 hours ago
AH
Trainer - Provincial Training Specialist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Provincial Training Specialist is a provincial role and is responsible for providing Crisis Prevention Institute (CPI) training, E-Sim training, Tactical Communications and First Aid…
Added 17 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Gabriel-de-Brandon, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 22 hours ago
SB
Event Sales Specialist
Splitsville Bowl
Calgary, AB
- Part-time
Join Splitsville as a Event Sales Specialist and in return you'll get:
Added 23 hours ago
NB
Private Wealth Advisor
National Bank of Canada
Montreal, QC · Saint-Laurent, QC
- Full-time
Our training programs based on learning in action allow you to master your profession. Personalized training content on topics such as financial planning, financial markets and investment…
Added 23 hours ago
NB
Private Wealth Advisor
National Bank of Canada
Montreal, QC
- Full-time
Our training programs based on learning in action allow you to master your profession. Personalized training content on topics such as financial planning, financial markets and investment…
Added 23 hours ago
NB
Banking Advisor
National Bank of Canada
Laval, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 day ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 day ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
Our customers are lean teams, often one to three people. They tell us that the hands-on setup, training and support we give them is what they value most, so the people in this role matter a…
Added 1 day ago
SC
SAP iXp Intern – Communications and Events Specialist
SAP Careers
Montreal, QC
- $21 to $38 CAD / hour
- Full-time
…branding, promotional campaigns, digital signage, presentations, and social content that drive awareness, participation, and memorable employee…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
Kitchener, ON
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 day ago
Senior Media Relations and Communications Specialist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Provincial Lead, Strategic Communications and Stakeholder Relations, the Senior Media Relations and Communications Specialist will:
Added 1 day ago
SM
Research Education Program Lead Gemini Operations
St. Michael's Hospital
Toronto, ON
- Temporary
GEMINI ( www.geminimedicine.ca ) is a “made-in-Ontario” data platform and Canada's largest hospital clinical data research network. We have collected data for >3 million admissions…
Added 1 day ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Success Enablement, the Success Enablement Manager will give our Product Support and Customer Onboarding teams the information, content, and tools they need…
Added 1 day ago
NB
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 day ago
MD
Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 day ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Senior Learning & Development Specialist serves as a learning and development strategist and designer on the Employee Experience Team. This position is responsible for developing,…
Added 1 day ago
NB
Financial Advisor
National Bank of Canada
Saint-Bruno, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…

CATALIS

Customer Support Specialist

AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What We Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

This is an onsite position working out of our Edmonton office Monday through Friday.

What You Will Do

You are the first point of contact with our diverse municipal government client base.
You use your high-level technical skills in Microsoft environment to communicate with and assist clients.
You use your knowledge and experience in GIS data and GIS related software (QGIS/ESRI) to assist the clients in their GIS related tasks like data processing, analysis, mapping/cartography etc.
You manage assigned projects to deliver on cost quality and time.
You use your knowledge and experience to diagnose, research, and resolve technical issues effectively.
You educate clients by providing accurate information on our products, services, and best practices.
You engage with customers and help them succeed in using our tools and modules through detailed client training.
You regularly work with internal and external stakeholders to ensure accurate, effective training content is maintained.
You direct unresolved issues to the next level of technical support for assistance.
You can identify and escalate situations requiring urgent attention.
You successfully maintain a high level of customer service to ensure we deliver white-glove-service.
You use your friendly personality and professional attitude to create raving fans of internal and external customers.
You provide insight from experience and client feedback to enhance our tools and service offerings.
Other duties as assigned.

Requirements

What you Will Need to Succeed

Knowledge/Experience with GIS Data preparation, analysis, cartography skills using GIS software (QGIS/ESRI)
A track record of successful collaboration in a team environment and the ability to take and give feedback.
Rural municipal knowledge: or a willingness to learn about the municipal space.
Ability to be empathetic and communicate as a “Trusted Advisor” within the rural municipal space.
Attention to detail with strong writing and verbal communication skills.
A self-starter attitude with intuitive problem-solving skills; ability to independently research multiple solutions.
An ability to effectively prioritize ongoing projects and tasks.
An ever-curious mind that is always driven to learn new things.
Strong customer support skills and capability of working proficiently in an unsupervised manner.
A College or University degree/diploma is valued but not imperative.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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More about this job

Responsibilities

Serve as the first point of contact for municipal government clients, providing technical support and assistance with GIS tasks, troubleshooting, and product guidance. Manage assigned projects, deliver client training, escalate unresolved or urgent issues, and use client feedback to improve tools and services.

Requirements

Experience with GIS data preparation, analysis, and cartography using QGIS or ESRI is required, along with strong customer support, communication, problem-solving, and prioritization skills. Candidates should collaborate effectively, work independently, and be willing to learn about rural municipal government; a college or university degree or diploma is valued but not essential.

Skills

GIS Data Preparation
GIS Data Analysis
Cartography
QGIS
ESRI
Microsoft Environment
Customer Support
Technical Troubleshooting
Client Training
Project Management
Written Communication
Verbal Communication
Problem-Solving
Prioritization
Team Collaboration
Municipal Government Knowledge

Benefits

Paid Vacation
Health Insurance
Dental Insurance
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Government SaaS
Integrated Payments
Municipal Government
Rural Municipalities
GIS Data
Data Preparation
Data Analysis
Cartography
QGIS
ESRI
Microsoft Environment
Customer Support
Technical Support
Technical Troubleshooting
Client Training
Project Management
Stakeholder Collaboration
Customer Service
Issue Escalation
Product Support
Process Improvement
Data-Informed Decisions

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