Dynamics 365 Support Consultant
- Vancouver, BC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are seeking a skilled and dedicated Microsoft Dynamics Support Consultant to join our team. As a Support Consultant you will be responsible for providing support, troubleshooting, and managing the development of enhancements and optimizations to clients using Microsoft Dynamics Customer Engagement and/or Business Central.
Your expertise in supporting D365 configurations, development and integrations will be crucial in ensuring smooth delivery and customer satisfaction. You will work closely with clients, internal teams, and third-party vendors to enhance, optimize, and troubleshoot the capabilities of D365 CE and/or Business Central solutions.
Responsibilities
Interested in this opportunity?
We want to make sure that we are the right fit for each other. This means that applicants should expect a thorough interview process, including testing and comprehensive reference checks. Apply by sending your resume to: careers@catapulterp.com. In the subject of your e-mail, please include "Dynamics 365 Support Consultant".
Your expertise in supporting D365 configurations, development and integrations will be crucial in ensuring smooth delivery and customer satisfaction. You will work closely with clients, internal teams, and third-party vendors to enhance, optimize, and troubleshoot the capabilities of D365 CE and/or Business Central solutions.
Responsibilities
- Triage and manage customer support requests
- Identify work order requests and work with the support lead to deliver these requests
- Provide exceptional technical support and guidance to internal teams and clients
- Diagnose problems and provide appropriate solutions within defined service level agreements (SLAs).
- Troubleshoot and resolve issues related to D365 Solutions including CE, Business Central and Power Platform functionalities, configurations, and integrations.
- Collaborate with clients to understand their business processes, identify pain points, and suggest improvements or workarounds.
- Document and track development specifications and resolutions in a comprehensive and accurate manner.
- Collaborate with internal teams, including consultants and project managers, to resolve complex issues and develop new capabilities.
- Coordinate with third-party vendors, such as software developers and system integrators, to troubleshoot and resolve integration issues.
- Stay up to date with the latest releases, updates, and features of Microsoft D365 Business Central, D365 CE, Power Platform and related technologies.
- Continuously improve technical support processes, documentation, and knowledge base to enhance efficiency and support development operations
- Provide input and feedback to the product development team regarding customer requirements, enhancement requests, and bug reports.
- Contribute to Marketing Activities
- Bachelor’s degree in Computer Science, Application Development or a related field (or equivalent experience).
- In-depth knowledge of Microsoft Dynamics 365, configurations, and integrations, or business operations specifically accounting offices.
- Strong problem-solving and analytical skills with the ability to quickly understand complex systems and workflows.
- Excellent communication and interpersonal skills to effectively interact with clients, colleagues, and third-party vendors.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
- Strong customer service orientation and a commitment to providing a positive support experience.
- Microsoft certifications related to Microsoft D365 and D365 CE Development, Solution Architecture.
Interested in this opportunity?
We want to make sure that we are the right fit for each other. This means that applicants should expect a thorough interview process, including testing and comprehensive reference checks. Apply by sending your resume to: careers@catapulterp.com. In the subject of your e-mail, please include "Dynamics 365 Support Consultant".
More about this job
Responsibilities
Triage and resolve client support requests involving Dynamics 365 Customer Engagement, Business Central, Power Platform, configurations, and integrations within defined service levels. Collaborate with clients, internal teams, and third-party vendors to deliver enhancements, document resolutions, improve support processes, and provide customer feedback to product development.
Requirements
A bachelor's degree in Computer Science, Application Development, or a related field is requested, or equivalent experience; candidates should have in-depth knowledge of Dynamics 365 configurations and integrations or accounting-office operations. The role also requires strong analytical and problem-solving abilities, effective communication, independence in managing priorities, and a customer-service orientation; relevant Microsoft certifications are mentioned.
Skills
- Microsoft Dynamics 365
- Dynamics 365 Business Central
- Power Platform
- Technical Support
- Troubleshooting
- Configuration
- Systems Integration
- Problem-Solving
- Analytical Skills
- Customer Service
- Client Communication
- Documentation
- Development Specifications
- Service Level Agreements
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Consulting
Keywords
- Microsoft Dynamics 365
- Dynamics 365 Business Central
- Power Platform
- Microsoft Certifications
- Technical Support
- Customer Support Requests
- Troubleshooting
- System Configuration
- Systems Integration
- Development Enhancements
- Optimization
- Service Level Agreements
- Work Orders
- Business Processes
- Accounting Operations
- Third-Party Vendors
- Software Developers
- System Integrators
- Product Development
- Enhancement Requests
- Bug Reports
- Support Documentation
- Knowledge Base
- Solution Architecture