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Added 9 mins ago
Sales Development Representative
Kaseya Careers
Toronto, ON
Previous experience in sales, customer service, lead generation, retail sales, or a customer-facing role.
Added 22 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
…user acceptance testing and go-live. You will get to know the customer’s business and work closely with stakeholders to identify opportunities for business improvement, becoming a trusted…
Added 22 mins ago
AM
Ticket Management
Andau Medical
AB · Edmonton, AB
- Full-time
Ensure customer satisfaction and provide professional customer support through acknowledging and resolving complaints.
Added 22 mins ago
C
Microsoft Dynamics Business Central Support Consultant
Catapult
Vancouver, BC
- Full-time
Respond promptly to customer inquiries, diagnose problems, and provide appropriate solutions within defined service level agreements (SLAs).
Added 22 mins ago
C
Microsoft Dynamics 365 CRM Consultant
Catapult
Vancouver, BC
- Full-time
Participate with requirements gathering sessions to understand a customer’s unique requirements for solutions such as Dynamics 365 for Sales, Customer Service Marketing, PowerApps and…
Added 22 mins ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
…Microsoft Dynamics 365, a cloud-based ERP and CRM platform. Our service offering extends from advisory and planning through implementation, upgrade, and customization to business process…
Added 22 mins ago
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Added 53 mins ago
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Must hold valid G class license
Added 1 hour ago
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Perform work on-location while displaying good customer service and communication
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Future Opening: Bathtub Repair Technician
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Added 1 hour ago
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Sales Representative
Surface Experts North Fort Worth
Saint-Paul, NB · St.-Paul, NB
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Catapult

Microsoft Dynamics 365 CRM Consultant

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Experience: 1-2 years of experience working in consulting environments and managing deadlines and configuring and delivering Microsoft Dynamics CRM and/or D365 solutions
Posting language: English
Posted: Nov 10, 2026

Original job description

Catapult is seeking a dynamic and multifaceted individual to fulfill the role of Dynamics 365 Consultant for CRM apps. Reporting to the CRM Team Lead, the Application Consultant will act as a vital part of the Catapult solution delivery and support team, working on engagements to implement solutions and work with our CRM Team to deliver according to customer specifications.

Candidates must be located in and eligible to work in Canada.

Job Responsibilities

Participate with requirements gathering sessions to understand a customer’s unique requirements for solutions such as Dynamics 365 for Sales, Customer Service Marketing, PowerApps and Portal applications
1st line support for existing clients on D365 Customer Engagement
Maintain internal CRM ticketing system including customer portal
Identify and raise work orders for clients when required
Participate and contribute to D365 Solution documentation and configuration to support customer solutions
Assist with QA and testing solutions
Lead training for customer solutions and as part of rollout
Respond to customer concerns as an integral part of project and support teams as required
Maintain certifications and participate in training opportunities, periodically attend local technology focused user groups
Contribute to marketing, participation in blogging, marketing events and speaking engagements

Required Skills And Experience

1-2 years of experience working in consulting environments and managing deadlines and configuring and delivering Microsoft Dynamics CRM and/or D365 solutions
Proficiency in English both spoken and technical writing skills required
Comfortable with collaboration, open communication and proactively reaching out to cross-functional teams and customers
Superb written and verbal communication skills are a must along with experience working with clients.
Analyzing and understanding business problems
Model data and processes
Experience with Visio or similar modelling applications
Participate and contribute to requirements workshops, interviews, and training sessions
Document functional and user requirements

Who You Are

Team player with a positive, results-oriented attitude
Strong analytical skills
Self-motivation to meet project deadlines and deliverables
Strong written and verbal communication skills
Highly organized and able to prioritize tasks

Desired Certifications

It Is Highly Desirable To Have The Following Exams/certifications

Microsoft Dynamics D365 Sales, Service or Customer Engagement Certified Exam
Microsoft Dynamics CRM Customization and Conﬁguration Exam

Bonus Points

Exposure to Office 365 and Azure cloud solutions.
Exposure to Integration tools (Scribe, SSIS, Web Services)
JavaScript & HTML
Experience implementing complimentary solutions (D365 Portals, ClickDimensions, Dynamics Marketing, Flow, Power Apps)
Exposure to ERP systems

About Catapult

Catapult is a professional services firm specializing in helping customers transform the way they do business with industry-leading software from Microsoft. Specializing in the domains of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), Catapult supports midsized business in achieving their best performance possible with our proven Customer Success Framework.

Interested in this opportunity?

We want to make sure that we are the right fit for each other. This means that applicants should expect a thorough interview process, including testing and comprehensive reference checks. Apply by sending your resume to: careers@catapulterp.com. In the subject of your e-mail, please include "Microsoft Dynamics 365 CRM Consultant".

Apply on LinkedIn About employer

More about this job

Responsibilities

Gather customer requirements and configure, document, test, and deliver Dynamics 365 CRM solutions, including Sales, Customer Service, Power Apps, and portal applications. Provide client support, maintain the CRM ticketing system, lead customer training, and contribute to project delivery and marketing activities.

Requirements

Candidates need 1–2 years of consulting experience delivering or configuring Microsoft Dynamics CRM or Dynamics 365 solutions, along with strong client communication, analytical, modeling, and documentation skills. They must be located in Canada and eligible to work there; relevant Microsoft certifications are highly desirable.

Skills

Microsoft Dynamics 365
Dynamics 365 Sales
Dynamics 365 Customer Service
Requirements Gathering
CRM Configuration
Solution Documentation
Data Modeling
Process Modeling
Visio
Quality Assurance
Software Testing
Customer Training
Client Support
Business Analysis
Communication
JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Dynamics 365 Sales
Dynamics 365 Customer Service
Microsoft CRM
Power Apps
Portals
Microsoft Office 365
Microsoft Azure
Scribe
SSIS
Web Services
JavaScript
HTML
ClickDimensions
Dynamics Marketing
Microsoft Flow
ERP
CRM
Requirements Gathering
Requirements Workshops
Functional Requirements
User Requirements
Data Modeling
Process Modeling
Visio
Solution Documentation
Configuration
Quality Assurance
Software Testing

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Work requirements

Jobs in Canada