Senior Account Manager

Our client, a contingent search firm specializing in inspectors, construction managers and project managers across the oil and gas industry is seeking a results-oriented Senior Account Manager to join their growing team within Calgary, AB.

This is a hands-on leadership role focused on driving team performance, growing client relationships and delivering placements and revenue. You will oversee the day-to-day activities of the recruitment team, establish priorities, monitor performance against targets and ensure searches progress efficiently from client assignment to successful placement.

Alongside leading the team, you will play a key role in winning new business, developing existing accounts and creating opportunities for repeat business. The ideal candidate understands that recruitment is a results-driven business, knows how to build client relationships and has the commercial instinct to turn opportunities into revenue.

Responsibilities:

Team Leadership & Performance

• Oversee the day-to-day activities of the recruiter and business development specialist, ensuring priorities are clear and searches are progressing effectively.
• Establish, communicate and monitor individual and team targets for job orders, candidate submissions, interviews, placements and revenue.
• Hold regular check-ins with team members to review pipelines, activity, progress against targets and opportunities to improve performance.
• Coach, motivate and support recruiters to improve productivity, strengthen client and candidate relationships, and achieve their goals.
• Identify bottlenecks in the recruitment process and implement practical solutions to improve turnaround times, fill rates and overall team performance.
• Ensure the team provides a high standard of service to clients and candidates throughout the recruitment process.
• Monitor recruitment activity, placement performance and revenue forecasts, providing regular updates to management.
• Foster a collaborative, accountable and results-oriented team environment.

Business Development & Revenue Growth

• Identify, pursue and win new business with oil and gas operators, pipeline and midstream companies, EPCM firms and contractors.
• Develop new client relationships and expand existing accounts to generate consistent search assignments and placement revenue.
• Lead business development initiatives through cold calling, networking, referrals, LinkedIn outreach and industry connections.
• Meet with prospective and existing clients to understand their workforce requirements, upcoming projects and hiring needs.
• Build a strong pipeline of prospective clients and opportunities, converting business development activity into new accounts, job orders and revenue.
• Negotiate fee agreements and terms of business, pursuing exclusive and priority search opportunities where possible.
• Monitor industry activity and project developments to identify new business opportunities and anticipate hiring demand.
• Take ownership of business development and revenue targets while ensuring the recruitment team has the assignments and client relationships needed to deliver results.

Recruitment Delivery & Client Management

• Oversee recruitment assignments from client intake through sourcing, screening, interviews, offers and successful placement.
• Ensure recruiters have a clear understanding of client requirements, role priorities and timelines, and are held accountable for delivering results.
• Monitor open searches and work with the team to address difficult assignments, competing priorities and urgent client requirements.
• Support key client relationships, resolve service issues and ensure consistent communication and follow-through.
• Maintain a strong understanding of the oil and gas industry, particularly pipeline and construction projects and the demand for inspectors, construction managers and project managers.
• Ensure appropriate candidate screening, references, safety-ticket verification and other client-specific compliance requirements are completed.
• Review recruitment metrics and placement outcomes to identify opportunities to improve delivery, client retention and profitability.

Reporting & Business Operations

• Track team activity, recruitment pipelines, placements, revenue and progress against individual and company targets.
• Maintain accurate records and ensure recruitment systems and client portals are used effectively.
• Prepare regular reporting on team performance, business development activity, forecasts and revenue.
• Work with management to establish priorities, improve processes and support the continued growth of Catch Recruitment.
• Take initiative in identifying opportunities to improve operational efficiency, team performance and the overall client experience.

Requirements

The successful candidate is a driven recruitment and sales professional with leadership ability, strong business development skills and a proven record of delivering results.

• 3+ years of experience in recruitment, account management or business development, ideally within a staffing agency or contingent search firm serving the oil and gas industry.
• Previous experience leading, supervising or mentoring a recruitment or sales team, with the ability to manage performance and drive accountability.
• Knowledge of the oil and gas industry, particularly pipeline, midstream and construction, with a solid book of business.
• A demonstrable track record of generating revenue, winning new clients, securing search assignments and delivering placements.
• Experience setting, monitoring or working toward individual and team performance targets.
• Strong business development skills, including prospecting, cold calling, networking, negotiating and building relationships with senior decision-makers.
• A commercial mindset, with the ability to identify growth opportunities, develop accounts and convert opportunities into revenue.
• Knowledge of the oil and gas industry, particularly pipeline, midstream and construction.
• Experience in contract staffing and/or permanent recruitment, with an understanding of contingent search and placement-based revenue models.
• Strong organizational and prioritization skills, with the ability to manage competing demands in a fast-paced environment.
• Excellent communication, relationship-building, negotiation and problem-solving skills.
• Proficiency with recruitment systems, online portals and tools such as LinkedIn Recruiter, Indeed, Ctrax-Beeline, Fieldglass, SAP, ISNetworld, CDMS, ARIBA, AVETTA, ComplyWorks and HSE Tracker.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• A proactive, dependable and accountable approach, with the confidence to make decisions, coach others and work with minimal direction.