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Added 3 mins ago
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Customer Experience Associate- Whistler, BC
TD
Whistler, BC
- Part-time
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University of Victoria Networking Event - October 29 2026
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- Full-time
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Sr. Manager, Email and Distributed Marketing
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Added 17 mins ago
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Caterpillar Inc.

CMF Area Manager

Burlington, ON, Canada

$160,198.00-$208,257.00

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Job details

Pay: $160,198.00-$208,257.00
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse team representatives of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition

Leads a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals to drive increased customer loyalty throughout the designated industry.

Responsibilities

Deliver business plan sales and market share targets for the company products in a given industry segment or market.

Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.

Ensuring customer satisfaction through management of product and commercial issues; Overseeing service goodwill spending on all products within the industry segment.

Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience:

Facilitates creation of the 'right' products and services to resolve customer business issues.

Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

Advises others on creating customer focused environments in various scenarios.

Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Communicates and models the criticality of customer focus as an organizational strategy.

Industry: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Level Extensive Experience:

Educates others on own organization in terms of the industry - its market position, niche (if any), etc..

Compares and contrasts the latest developments and emerging issues in the industry.

Raises coworkers' awareness of industry standards, practices and guidelines.

Assesses how regulatory and reporting requirements apply to own organization.

Explains the development of industry segments - trends, consequences, key issues.

Discusses industry-specific cycles and associated considerations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Extensive Experience:

Differentiates assumptions, perspectives, and historical frameworks.

Evaluates past decisions for insights to improve decision-making process.

Assesses and validates decision options and points and predicts their potential impact.

Advises others in analyzing and synthesizing relevant data and assessing alternatives.

Uses effective decision-making approaches such as consultative, command, or consensus.

Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

Reviews others' writing or presentations and provides feedback and coaching.

Adapts documents and presentations for the intended audience.

Demonstrates both empathy and assertiveness when communicating a need or defending a position.

Communicates well downward, upward, and outward.

Employs appropriate methods of persuasion when soliciting agreement.

Maintains focus on the topic at hand.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Level Extensive Experience:

Ensures negotiators have awareness of complementary yet diverse interests.

Successfully completes significant negotiations, both internal and external.

Details the risks of negotiation breakdown from each party's perspective.

Protects own position, while demonstrating willingness to achieve win-win.

Identifies similarities and differences in position and assesses impact on discussions.

Detects and addresses lack of progress or a stalemate.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Advanced:

Oversees key client reviews to assure service and relationship satisfaction.

Coaches others in the value, issues, and methods of client partnering.

Collaborates with clients in the pursuit of common business objectives.

Maintains status information on major developments in client or partner environment.

Works directly with clients to discern business trends and their implications.

Fosters a climate conducive to establishing positive working relationships with outsiders.

Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

Level Working Knowledge:

Summarizes the stages of the business development lifecycle.

Assists in developing new geographical areas for the organization's products or services.

Implements common business development incentive programs.

Assists in creating an incentive plan to encourage new business growth and development.

Researches approaches for exploring new business opportunities.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Level Extensive Experience:

Acquires and retains customers in multiple settings using 'value selling' techniques.

Coaches others on the application of 'value selling' principles and practices.

Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.

Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.

Solicits feedback from the customer community as a valued service provider.

Teaches and coaches 'value selling' to others within the organization.

Additional Notes

This position requires incumbents to be onsite in the Burlington office 5 days per week
This position requires bilingual proficiency in French – oral and written
Disclaimer: Artificial Intelligence (AI) is implemented within Caterpillar’s job posting database and may be used as a screening and assessment tool during the recruiting process.

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary of the benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.) *
Savings plans*
Health Savings Account (HSA)*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), reasonable accommodations are available throughout the recruitment, selection, and assessment process for applicants with disabilities

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

Summary Pay Range:

$160,198.00-$208,257.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Additional Information:

- We are hiring to fill an existing position.- This position requires working onsite five days a week.- Visa Sponsorship is not available for this position.

Posting Dates:

October 29, 2026 - November 5, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

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More about this job

Responsibilities

The Area Manager leads a team of sales and technical support personnel to drive customer loyalty and achieve business plan sales targets. They are responsible for developing marketing plans, managing product issues, and enhancing business relationships within the industry segment.

Requirements

The role requires a degree or equivalent experience and bilingual proficiency in French. Candidates must be able to work onsite in the Burlington office five days per week.

Skills

Sales management
Customer loyalty
Business planning
Market share growth
Marketing strategy
Customer satisfaction
Product support
Technical support
Relationship management
Value selling
Negotiation
Critical thinking
Decision making
Communication
Bilingual proficiency
French

Benefits

Medical benefits
Dental benefits
Vision benefits
Paid time off
Savings plans
Health Savings Account
Employee Assistance Program
Voluntary benefits
Employee discounts
Career development
Incentive bonus
Disability benefits
Life insurance
Parental leave

Visa sponsorship

Not detected in the job text

Keywords

Sales
CMF
Financial services
Construction equipment
Mining equipment
Diesel engines
Natural gas engines
Industrial gas turbines
Locomotives
Business development
Market share
Customer focus
Strategic planning
Commercial issues
Service goodwill
Relationship management
Value selling
Negotiation
Decision making
Critical thinking
Bilingual
French
Burlington
Ontario
Canada
Cat Financial
Caterpillar Inc

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