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Added 28 mins ago
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Caterpillar Inc.

Senior Product Service Engineer

AB, Canada
Woodbridge, ON, Canada
Clairmont, AB, Canada
Calgary, AB, Canada
Edmonton, Alberta, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the role:

The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will provide complex technical product support focused on large engines in all applications in Canada. The incumbent will work closely with the local Caterpillar Dealers to ensure customers receive the product performance, reliability, durability, and availability they expect as part of the Cat Brand Promise. The incumbent will work closely with the industry teams and LPSD engineering community to ensure successful operation of LPSD products in Canada.

Additional information:

Sponsorship for this position is not available.
Domestic relocation for this position is available.
Travel required up to 70%
This position requires the candidate to work a 5-day-a-week schedule at the local Caterpillar office while not traveling to a dealer or customer site.

What you will do:

Enhance communications between factory, dealer and customer
Identify application & installation issues and communicate corrective actions
Train and assist Cat Dealer personnel in advanced troubleshooting
Provide expert level on-site advanced troubleshooting
Investigate reports of product issues, gathering pertinent data
Perform post failure root cause analysis
Provide on-site product specific hands-on service training for operators and technicians
Deploy and follow field test iron
Assist dealers with understanding and implementation of Service Publications, TIB (Technical Information Bulletin), Engine News, Service Magazines, and Service Letters
Identify services growth opportunities
Conduct work safely while ensuring others are safe
Maintain a regular presence at customer sites and dealer workshops

What you will have:

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Additional Qualifications:

Education: Bachelor’s degree in engineering or other degree with relevant engine job-related experience
Experience: Experience working with large gas/diesel engines and Caterpillar Dealers.
Knowledge: Thorough knowledge of reciprocating engine applications, their function and performance

Top Candidates will have:

Natural gas and diesel engine performance knowledge
Large engine application experience in Mining, Electric Power, Marine, and Oil & Gas applications
Deep technical expertise on Caterpillar C32, 3500, and C175 engine platforms
Remote data collection exposure using Cat ET, SC2, VIMS, CANape
Proficiency in Applied Failure Analysis

Summary Pay Range:

122,200.00 - 152,760.00

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Additional Information:

- We are hiring to fill a new position.

Posting Dates:

October 1, 2026 - October 15, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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More about this job

Responsibilities

The Senior Product Service Engineer provides complex technical support for large engines and ensures product performance and reliability for customers in Canada. The role involves conducting on-site troubleshooting, performing root cause analysis, and training dealer personnel on advanced service procedures.

Requirements

Candidates must hold a bachelor's degree in engineering or possess equivalent relevant engine job-related experience. Proficiency with large gas and diesel engine platforms and experience working with Caterpillar dealers are required.

Skills

Product Support
Technical Troubleshooting
Root Cause Analysis
Data Analysis
Engine Maintenance
Customer Service
Field Engineering
Applied Failure Analysis
Technical Communication
Training
Large Engine Systems
Performance Monitoring
Installation Support
Service Publications
Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Large Power Systems
Caterpillar
Engine Platforms
C32
3500
C175
Cat ET
SC2
VIMS
CANape
Reciprocating Engines
Mining
Electric Power
Marine
Oil & Gas
Technical Information Bulletin
Service Letters
Field Test Iron
Root Cause Analysis
Applied Failure Analysis
Product Support
Field Engineering
Troubleshooting
Data Gathering
Service Excellence
Engine Performance
Installation
Dealer Support
Safety
Communication

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