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CATSA / ACSTA

Manager, Service Delivery / Gestionnaire, Prestation de services

SK, Canada
Saskatchewan, Canada, Canada

$89,056 to $111,320 CAD / year · Full-time

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Job details

Pay: $89,056 to $111,320 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

La version française suivra.

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate within the Operations branch at the Saskatchewan International Airport (YXE).

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport.

We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The Manager, Service Delivery, reporting to the General Manger, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region. The Manager, Service Delivery performs all other duties and responsibilities related to the position as required.

Key Tasks and Responsibilities:

Conducts oversight of screening operations - Pre-Board Screening (PBS), Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS) according to national screening service standards, policies, procedures and protocols to ensure consistency and compliance in the service delivery.
Ensures SC’s compliance with the Airport Screening Service Agreement (ASSA) and their operational commitments
Provide recommendations and advice on screening efficiencies to SC’s management team and General Manager, Service Delivery.
Represents and speaks authoritatively for CATSA's interests at airport and stakeholder meetings as required.
In conjunction with the General Manager, works with airport authority to support checkpoint and/or process improvements, customer experience enhancements as well as development and expansion projects.

What you need to succeed

To qualify for the position, you must have:

Graduation from a recognized college or university with a specialization in administration, logistics, social science or another specialty relevant to the duties of the position.
A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry.
A minimum of four (4) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical.
A minimum of three (3) years of experience writing reports and giving recommendations to management.
Ability to use a variety of software applications such as Word, Excel, PowerPoint and mobile devices.

This position is best suited to individuals with the following skills and abilities:

Effective communication skills (both orally and in writing) in conveying operating standards and procedures.
Ability to impact and influence others.
Ability to work effectively under time constraints and stress.
Ability to learn quickly and apply new concepts.
Skilled in developing creative and effective learning solutions.
Ability to work successfully in a team environment.
Strong analytical skills.
Sound judgment.

Valuable skills include:

Exposure to unionized work environments.
Knowledge of the aviation industry and the related regulatory and security issues.
Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA.
Familiarity with performance monitoring tools and software.

Specific work requirements:

Ability to travel as required
Language Profile: English Essential;
Ability to obtain and maintain a Secret security clearance;

How to apply:

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before November17, 2026 by 11:59pm EST.

Additional information:

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;
While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;
CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications;

Read the full bilingual original

La version française suivra.

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate within the Operations branch at the Saskatchewan International Airport (YXE).

Why is CATSA a great fit for you?

We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

Key Tasks and Responsibilities:

Conducts oversight of screening operations - Pre-Board Screening (PBS), Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS) according to national screening service standards, policies, procedures and protocols to ensure consistency and compliance in the service delivery.
Ensures SC’s compliance with the Airport Screening Service Agreement (ASSA) and their operational commitments
Provide recommendations and advice on screening efficiencies to SC’s management team and General Manager, Service Delivery.
Represents and speaks authoritatively for CATSA's interests at airport and stakeholder meetings as required.
In conjunction with the General Manager, works with airport authority to support checkpoint and/or process improvements, customer experience enhancements as well as development and expansion projects.

What you need to succeed

To qualify for the position, you must have:

Graduation from a recognized college or university with a specialization in administration, logistics, social science or another specialty relevant to the duties of the position.
A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry.
A minimum of four (4) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical.
A minimum of three (3) years of experience writing reports and giving recommendations to management.
Ability to use a variety of software applications such as Word, Excel, PowerPoint and mobile devices.

This position is best suited to individuals with the following skills and abilities:

Effective communication skills (both orally and in writing) in conveying operating standards and procedures.
Ability to impact and influence others.
Ability to work effectively under time constraints and stress.
Ability to learn quickly and apply new concepts.
Skilled in developing creative and effective learning solutions.
Ability to work successfully in a team environment.
Strong analytical skills.
Sound judgment.

Valuable skills include:

Exposure to unionized work environments.
Knowledge of the aviation industry and the related regulatory and security issues.
Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA.
Familiarity with performance monitoring tools and software.

Specific work requirements:

Ability to travel as required
Language Profile: English Essential;
Ability to obtain and maintain a Secret security clearance;

How to apply:

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before November17, 2026 by 11:59pm EST.

Additional information:

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;
While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;
CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications;

L’Administration canadienne de la sûreté du transport aérien (ACSTA) a 1 (une) occasion excitante d’emploi pour une durée indéterminée au sein de la direction générale des Opérations à l’Aéroport international de Saskatchewan (YXE).

Ce poste constitue une occasion d’emploi pour les personnes motivées par leur carrière qui sont à la recherche d’un poste au sein d’une organisation qui favorise l’avancement et promeut l’excellence tout en donnant l’occasion de changer les choses et de contribuer à la culture unique de l’ACSTA dans sa quête d’excellence dans le domaine de la sûreté du transport aérien.

Pourquoi un emploi à l’ACSTA vous conviendrait-il?

L’ACSTA est un chef de file mondial en matière de sûreté aérienne, chargé de protéger le public en effectuant des contrôles de sûreté dans 89 aéroports désignés à travers le Canada. En tant que société d’État, elle des comptes au Parlement par l’intermédiaire du ministre des Transports.

Nous favorisons l’innovation et la créativité et offrons un milieu de travail accueillant et inclusif où les employés peuvent être eux-mêmes et fiers de faire partie d’une mission qui compte.

Si vous êtes un professionnel motivé à la recherche d’un poste au sein d’un milieu multifonctionnel et collaboratif et que vous êtes en quête de votre prochaine grande aventure, l’ACSTA est le milieu de travail idéal pour vous!

Résumé des responsabilités:

Le Gestionnaire, Prestation de services relevant au Gestionnaire principale, Prestation de services, doit gérer l’exécution quotidienne des opérations de contrôle de sûreté par les fournisseurs de services de contrôle (FSC), conformément à tous les règlements applicables sur la sûreté du transport aérien et en étroite collaboration avec tous les représentants des intervenants clés aux aéroports qui lui sont attribués dans la région concernée. Le gestionnaire, Prestation de services s’acquitte de toutes les autres tâches et responsabilités liées au poste, au besoin.

Principales tâches et responsabilités:

Superviser les opérations de contrôle aux points de contrôle – contrôle préembarquement (CPE), contrôle des bagages enregistrés (CBE) et contrôle des non-passagers (CNP) – conformément aux normes, aux politiques, aux procédures et aux protocoles nationaux en matière de services de contrôle afin d’assurer l’uniformité et la conformité de la prestation de services.
Veiller à ce que le FSC respecte l’Entente sur les services de contrôle aux aéroports (ESCA) et ses engagements opérationnels.
Fournir des recommandations et des conseils sur l’efficacité du contrôle à l’équipe de direction du FSC et au gestionnaire principal, Prestation de services.
Représenter l’ACSTA et défendre ses intérêts avec autorité lors de réunions avec les représentants des aéroports et les intervenants, au besoin.
En collaboration avec le gestionnaire principal, travailler de concert avec l’administration aéroportuaire pour favoriser l’amélioration des points de contrôle, des processus et de l’expérience des clients ainsi que les projets de développement et d’expansion.

Ce qu'il faut pour réussir

Pour pouvoir prétendre à ce poste, vous devez avoir :

Diplôme d’une université ou d’un collège reconnu avec une spécialisation en administration, en logistique, en sciences sociales ou dans un autre domaine lié aux fonctions du poste;
Au moins six années d’expérience opérationnelle, notamment dans l’établissement de liaisons, de relations de collaboration et de liens de communication avec divers intervenants externes de l’industrie;
Au moins quatre années d’expérience dans la réalisation d’inspections ou de contrôles dans un milieu très réglementé où le respect des normes et des procédures d’exploitation est essentiel;
Au moins trois années d’expérience dans la rédaction de rapports et la formulation de recommandations à l’intention de la direction;
Capacité à utiliser une variété d’applications logicielles, telles que Word, Excel, PowerPoint et des appareils mobiles.

Ce poste convient aux personnes qui possèdent les compétences et aptitudes que voici :

Communication efficace, tant à l’oral qu’à l’écrit, pour mieux transmettre les normes et les procédures d’exploitation;
Capacité à exercer une influence sur les autres;
Capacité à respecter des échéances serrées et à travailler efficacement sous pression;
Capacité à apprendre rapidement et à appliquer de nouveaux concepts;
Capacité à élaborer des solutions d’apprentissage originales et efficaces;
Capacité à travailler efficacement en équipe;
Solides compétences en analyse;
Jugement sûr.

Les compétences précieuses comprennent :

Connaissance des milieux de travail syndiqués;
Connaissance du secteur de l’aviation, ainsi que des règlements et enjeux de sûreté connexes;
Connaissance des priorités et du mandat de l’ACSTA, ainsi que de la législation ayant une incidence sur ses activités;
Connaissance des outils et logiciels de surveillance du rendement.

Exigences précises liées au poste:

Disposition à voyager, au besoin;
Profil linguistique : Anglais essentiel;
Être admissible à l’obtention d’une cote de sécurité secrète et être en mesure de la maintenir

Comment présenter sa candidature:

Si vous croyez être le candidat idéal pour ce poste, veuillez cliquer sur le lien suivant pour présenter votre candidature avant 23 h 59 HNE le 17 novembre 2026.

Renseignements supplémentaires:

Veuillez noter que nous invitons tous les candidats intéressés à présenter leur candidature, mais nous accorderons la priorité aux candidats qui répondent à toutes les exigences du poste, y compris le profil linguistique.
Nous apprécions l’intérêt de tous les candidats, mais nous communiquerons uniquement avec les candidats retenus.
L’ACSTA profitera de l’occasion pour établir un bassin de candidats qui pourrait être utilisé pour pourvoir d’autres postes permanents ou de durée déterminée qui comportent des responsabilités et des compétences semblables.

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More about this job

Responsibilities

Manage and oversee contractors’ daily pre-board, hold baggage, and non-passenger screening operations to ensure compliance with national standards, procedures, and contractual commitments. Advise management on screening efficiency, represent CATSA in stakeholder meetings, and collaborate with airport authorities on operational, customer experience, and development improvements.

Requirements

Requires a recognized college or university degree with a relevant specialization, at least six years of operational and external stakeholder experience, four years conducting inspections or monitoring in a regulated environment, and three years writing reports and recommendations. Candidates must be proficient with common office software and mobile devices, able to travel as required, and eligible to obtain and maintain a Secret security clearance.

Skills

Operational Oversight
Regulatory Compliance
Stakeholder Relations
Communication
Influence
Working Under Pressure
Adaptability
Learning Solution Development
Teamwork
Analytical Skills
Judgment
Report Writing
Recommendations
Performance Monitoring
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Aviation Security
Security Screening
Pre-Board Screening
Hold Baggage Screening
Non-Passenger Screening
Regulatory Compliance
National Screening Standards
Airport Screening Service Agreement
Service Contractors
Operational Oversight
Stakeholder Relations
Airport Authority
Performance Monitoring
Inspections
Operational Standards
Report Writing
Management Recommendations
Screening Efficiency
Customer Experience
Process Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Mobile Devices
Unionized Work Environments
Secret Security Clearance

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