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Added 7 mins ago
BC
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VT
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- $120,000 to $150,000 CAD / year
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Added 23 mins ago
IT Help Desk Specialist Winter Co-Op
Catulpa Community Support Services
Barrie, ON
…those applicants selected for an interview will be contacted. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this…
Added 23 mins ago
SC
Sales Associate-Print&Services
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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes…
Added 23 mins ago
JC
Life Safety Systems Representative
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…hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human…
Added 23 mins ago
SC
Sales Associate
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Catulpa Community Support Services

IT Help Desk Specialist Winter Co-Op

Barrie, ON, L4M 2Y1, Canada

COMPENSATION: $23.00 per hour

Apply About employer

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Job details

Pay: COMPENSATION: $23.00 per hour
Working hours: 35 hours/week
Posting language: English
Posted: Nov 9, 2026

Original job description

IT Help Desk Specialist Winter Co-Op

Internal/External #515-2026-27

Full-Time, 35 hours/week, Contract from January to April 2027 term

LOCATION: Barrie

REASON FOR RECRUITMENT: New Position

UNIONIZED POSITION: Non-Union

COMPENSATION: $23.00 per hour

ABOUT CATULPA COMMUNITY SUPPORT SERVICES/WHO ARE WE?

Catulpa Community Support Services is a FOCUS-accredited social services agency providing community supports to children, youth, adults, and families with special or unique needs.

In 2023 Catulpa celebrated our 50th anniversary and we continue to lead and evolve. We are proud to be a uniquely positioned case management agency with a life-spanning spectrum of programs and services.

LAND ACKNOWLEDGMENT

Catulpa acknowledges that it is situated on the traditional land of the Anishinaabe people. The Anishinaabeg include the Ojibwe, Odawa and Pottawatomi Nations, collectively known as the 3 Fires Confederacy. It should be noted that the Wendat and the Haudenosaunee Nations have also walked on this territory over time.

PURPOSE OF POSITION

We are looking for an IT Helpdesk Co-op who enjoys working with people, problem solving, and working with state-of-the-art technologies. As a member of the IT Team, in this junior level role, you will have the opportunity to work closely with other talented members of our team to provide support to coworkers across partner agencies, plan and coordinate projects, and work closely with our internal teams.

STATEMENT OF MAJOR RESPONSIBILITIES

Installation and maintenance of Windows OS
Respond to client/user issues via phone, email, ticketing system and computer chat (Zoom).
Provide client/user assistance.
Demonstrated ability to provide user support by means of remote access tools.
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
Document client/user interactions, working notes, Resolution on ticketing system.
Run diagnostics to resolve client/user reported issues.
Escalate issues to the next Tier with next level of difficulty.
Follow-up with client/user to ensure issues are resolved.
Reproduce issues in-house, respond back in a timely manner, and escalate issues in a timely manner.
Install, make changes and repair computer hardware and software.
Leverage internal technical expertise, including peers, knowledge base, community forums and other internal tools, to provide the most effective solutions to address client/users’ issues.
Create/document solutions to capture new learning for reuse throughout the organization.
Desktop / Laptop / other End User device are added in IT Asset Management Software
Antivirus support
Desktop/ PC performance monitoring and optimization
Activate, Monitor & Manage iOS Mobile Device on MDM Platform
Install, configure, maintain and troubleshoot end user notebooks, desktops, peripherals, monitors, personal printers and mobile devices.
Ability to communicate effectively with Users
Automated deployment, Manual Deployment of Applications, Software, OS, Printers
Patch Management (Software updates, Device drivers, Language packs and Other packages)
Participate in IT projects when needed to deploy new solutions or company software to external clients.

WHAT WE OFFER:

Paid sick days, 2 float days, and 11 statutory holidays
Hybrid work environment where eligible staff can apply to work from an approved home location for up to 50% of their work time.
Access to a Life Wellness and EAP Program that offer mental health supports, resources and more
Continuous professional development opportunities to support career growth
A supportive and collaborative team culture that includes a number of committees with staff from a variety of departments who work together on projects and processes that enhance our culture of inclusion.

QUALIFICATIONS:

Education and Experience Level

Currently Enrolled in Diploma or Bachelor Degree Information Technology Related Course like CNSS, CSTN or CPCP or Computer Science
Troubleshooting experience in a networked and Server environment

Knowledge and Skills

Advanced working knowledge of Windows 7 / 10 Professional, Microsoft Office Suites, Office 365
Must have some exposure to IT Knowledge Base Documentation Understanding of TCP/IP networking and concepts
Understanding of TCP/IP networking and concepts
French language is an asset

Valid driver’s license and access to a reliable vehicle. Police Check is required.

Date of Posting: November 9, 2026

If you are interested in this position, please apply by November 16th, 2026 by 4:00pm by uploading your resume via the BambooHR link provided below:

https://catulpa.bamboohr.com/careers/254

At Catulpa, Equity, Diversity and Inclusion (EDI) is a Strategic pillar. We are committed to building EDI through a continuous improvement approach. We are an equal opportunities employer and encourage all qualified candidates to apply including racialized individuals, those living with disability and other members of employment equity groups included within the Ontario Human Rights Code. Where needed, accommodations for disabilities will be made available upon request. Only those applicants selected for an interview will be contacted. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

Apply About employer

More about this job

Responsibilities

The IT Help Desk Specialist will provide technical support for hardware, software, and network issues via various communication channels while documenting resolutions in the ticketing system. They will also assist with IT projects, asset management, and the deployment of applications and system updates.

Requirements

Candidates must be currently enrolled in an IT-related diploma or bachelor degree program and possess troubleshooting experience in networked environments. Proficiency in Windows OS, Microsoft Office, and an understanding of TCP/IP networking are required.

Skills

Windows OS
Troubleshooting
Technical support
Remote access tools
Hardware installation
Software installation
Ticketing system
TCP/IP networking
Antivirus support
MDM platform
Patch management
Asset management
Microsoft Office
Office 365
Communication
Documentation

Benefits

Paid sick days
Float days
Statutory holidays
Life wellness program
EAP program
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Windows 10
Windows 7
Office 365
TCP/IP
Networking
MDM
Antivirus
Hardware
Software
Ticketing System
Remote Access
Patch Management
Asset Management
Desktop Support
Laptop Support
Peripherals
Technical Support
Information Technology
Computer Science
Co-op
Social Services
Case Management
Hybrid Work
Documentation
Diagnostics
Deployment
iOS
Mobile Device Management
Printer Support

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