Operations Manager

Company Description CavernUs Inc. is dedicated to providing an enriched and refined experience through exceptional beverage education, genuine hospitality, and a welcoming environment. Inspired by global wine and spirits cellars, CavernUs offers an elegant lounge and meeting space, along with hosting exclusive tasting and catered dining events. Members connect in a relaxed, unpretentious setting, sharing stories, exploring mutual passions, and deepening their knowledge of wine and spirits. Guests have opportunities to learn directly from acclaimed wine and spirit makers, creating a distinctive community centered on learning and enjoyment.

Role Description The Operations Manager is a full-time, on-site role based in Calgary, AB, responsible for leading and overseeing day-to-day operations of CavernUs Inc.’s lounge, events, and member services. This role ensures smooth facility operations, including opening and closing procedures, inventory management, vendor coordination, and maintenance oversight. The Operations Manager designs and refines service standards, supports staff scheduling and performance, and monitors operational budgets and cost controls. They collaborate closely with leadership to plan and execute tasting events, manage reservations and membership processes, and maintain a safe, welcoming environment aligned with the company’s hospitality and education-focused mission. The position also involves responding to member feedback, optimizing workflows, and implementing continuous improvements to elevate the guest experience.

Qualifications

• Strong operations management skills, including process optimization, workflow design, and day-to-day venue oversight.
• Experience with inventory management, vendor relations, and basic budgeting or cost control for hospitality or retail environments.
• Proven leadership abilities in supervising staff, scheduling, performance feedback, and fostering a collaborative team culture.
• Excellent customer service and hospitality skills, with the ability to create a welcoming, inclusive environment and manage member relationships.
• Organizational and planning skills for coordinating events, managing reservations, and balancing multiple priorities in a fast-paced setting.
• Effective written and verbal communication skills for internal coordination and engaging with guests, partners, and suppliers.
• Knowledge or strong interest in wine and spirits, beverage education, or premium hospitality is highly beneficial.
• Comfort with using Microsoft Office products (Excel, Powerpoint, Mail) PLUS Food & Beverage POS systems, labour scheduling tools, and basic office software (Adobe, Canva) to support operational activities.
• Ability to work on-site in Calgary, AB, including evenings and weekends as required by events and member needs.
• Previous experience in hospitality, lounge/bar management, club operations, or a similar customer-focused environment is an asset.