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CavernUs Inc.

Operations Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description CavernUs Inc. is dedicated to providing an enriched and refined experience through exceptional beverage education, genuine hospitality, and a welcoming environment. Inspired by global wine and spirits cellars, CavernUs offers an elegant lounge and meeting space, along with hosting exclusive tasting and catered dining events. Members connect in a relaxed, unpretentious setting, sharing stories, exploring mutual passions, and deepening their knowledge of wine and spirits. Guests have opportunities to learn directly from acclaimed wine and spirit makers, creating a distinctive community centered on learning and enjoyment.

Role Description The Operations Manager is a full-time, on-site role based in Calgary, AB, responsible for leading and overseeing day-to-day operations of CavernUs Inc.’s lounge, events, and member services. This role ensures smooth facility operations, including opening and closing procedures, inventory management, vendor coordination, and maintenance oversight. The Operations Manager designs and refines service standards, supports staff scheduling and performance, and monitors operational budgets and cost controls. They collaborate closely with leadership to plan and execute tasting events, manage reservations and membership processes, and maintain a safe, welcoming environment aligned with the company’s hospitality and education-focused mission. The position also involves responding to member feedback, optimizing workflows, and implementing continuous improvements to elevate the guest experience.

Qualifications

Strong operations management skills, including process optimization, workflow design, and day-to-day venue oversight.
Experience with inventory management, vendor relations, and basic budgeting or cost control for hospitality or retail environments.
Proven leadership abilities in supervising staff, scheduling, performance feedback, and fostering a collaborative team culture.
Excellent customer service and hospitality skills, with the ability to create a welcoming, inclusive environment and manage member relationships.
Organizational and planning skills for coordinating events, managing reservations, and balancing multiple priorities in a fast-paced setting.
Effective written and verbal communication skills for internal coordination and engaging with guests, partners, and suppliers.
Knowledge or strong interest in wine and spirits, beverage education, or premium hospitality is highly beneficial.
Comfort with using Microsoft Office products (Excel, Powerpoint, Mail) PLUS Food & Beverage POS systems, labour scheduling tools, and basic office software (Adobe, Canva) to support operational activities.
Ability to work on-site in Calgary, AB, including evenings and weekends as required by events and member needs.
Previous experience in hospitality, lounge/bar management, club operations, or a similar customer-focused environment is an asset.

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More about this job

Responsibilities

Oversee daily operations of the lounge, events, and member services, including facility procedures, inventory, vendors, maintenance, staffing, budgets, and cost controls. Coordinate events, reservations, and membership processes while responding to feedback and improving workflows to maintain a safe, welcoming guest experience.

Requirements

Candidates should bring operations and hospitality experience, with strengths in staff leadership, inventory and vendor management, budgeting, event planning, and customer service. Strong communication and organizational skills, comfort with Microsoft Office and relevant point-of-sale and scheduling tools, and availability to work on-site in Calgary, including evenings and weekends, are expected; wine and spirits knowledge is beneficial.

Skills

Operations Management
Process Optimization
Workflow Design
Venue Operations
Inventory Management
Vendor Relations
Budgeting and Cost Control
Staff Leadership
Staff Scheduling
Performance Feedback
Customer Service
Hospitality
Event Coordination
Reservation Management
Membership Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Food And Beverage
Lounge Operations
Member Services
Wine
Spirits
Beverage Education
Tasting Events
Catered Dining
Inventory Management
Vendor Coordination
Facility Maintenance
Service Standards
Staff Scheduling
Performance Management
Operational Budgets
Cost Controls
Reservations
Membership Processes
Guest Experience
Continuous Improvement
Microsoft Excel
Microsoft PowerPoint
Microsoft Mail
Food And Beverage POS Systems
Labor Scheduling Tools
Adobe
Canva

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