Operations Manager

Company Description CavernUs Inc. is dedicated to providing an enriched beverage experience through exceptional education, genuine hospitality, and a welcoming environment. The space is inspired by global wine and spirits cellars, offering an elegant lounge, meeting areas, and exclusive tasting events. Members connect in an atmosphere free of pretense, sharing stories and cultivating mutual passions. Guests learn directly from their favorite wine and spirit makers, creating memorable and insightful experiences. CavernUs Inc. focuses on community, learning, and refined enjoyment of wine and spirits.

Role Description The Operations Manager is a full-time, on-site role based in Calgary, AB, responsible for overseeing daily operations at CavernUs Inc. This role includes managing staff schedules, supervising front-of-house and back-of-house activities, and ensuring high standards of hospitality and service. The Operations Manager coordinates tasting events and member experiences, oversees inventory and vendor relationships for wine and spirits, and monitors compliance with safety, licensing, and quality standards. They will implement and refine operational processes, manage budgets and cost controls, and prepare regular reports for leadership. The role also involves coaching team members, resolving operational issues promptly, and supporting a welcoming, inclusive environment for all guests and staff.

Qualifications

• Operational management skills, including staff supervision, workflow optimization, and day-to-day venue oversight.
• Experience with inventory control, vendor coordination, and basic budgeting or cost management.
• Strong customer service and hospitality skills, with the ability to handle member inquiries and resolve concerns professionally.
• Excellent organizational, time management, and problem-solving abilities in a fast-paced environment.
• Effective written and verbal communication skills, with the ability to collaborate across teams and interact with external partners.
• Knowledge of wine and spirits, beverage service standards, or event operations is highly beneficial.
• Familiarity with scheduling, point-of-sale, or reservations systems and basic office software.
• Previous experience in hospitality, club management, or operations leadership; post-secondary education in business, hospitality, or a related field is an asset.