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Added 44 mins ago
LL
Transportation Supervisor (Night Shift)
Lineage Logistics
Winnipeg, MB
- Full-time
Coach and manage drivers for safety, service quality, and performance; oversee training, onboarding, and documentation.
Added 59 mins ago
L
Commercial Head – Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
…including extra neutral alcohol (ENA). You will translate regional business priorities into focused country and account plans, develop market-appropriate routes to market, and accelerate…
Added 2 hours ago
MA
Marsh Human Resources Manager
Marsh Agency
Toronto, ON
- Full-time
As a Marsh Human Resources Manager, you will coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle.…
Added 2 hours ago
H
Manager Financial Planning Capital
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…needs. The Manager supports strategy through operational and business plans and the execution and monitoring of same. The Manager demonstrates strong leadership to ensure that there is an…
Added 2 hours ago
M
Marsh Human Resources Manager
Marsh
Toronto, ON
- Full-time
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Added 3 hours ago
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Director, Finance (CSM)
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Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 3 hours ago
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Team Lead or Manager, Surety
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Vancouver, BC
- Full-time
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Added 3 hours ago
Manager HRBP & Labour Relations
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Calgary, AB · Vancouver, BC
…Human Resources team, supporting a world class Sports & Media business, raising the bar on talent management, and playing a key role in our high-performance culture. The successful…
Added 4 hours ago
AB
Territory Sales Manager - Vancouver BC
Anastasia Beverly Hills
Vancouver, BC
- $85,000 to $90,000 CAD / year
- Full-time
…will work as a brand ambassador to develop and grow the ABH business in partnership with store teams by building strong collaborative relationships focused on generating retail sales and…
Added 4 hours ago
TH
Replenishment Analyst
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Toronto, ON
- Full-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 5 hours ago
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Stage Experience Lead - Full Time
sephora.com
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is…
Added 5 hours ago
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Marsh Human Resources Manager
Marsh McLennan
Toronto, ON
- Full-time
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Added 5 hours ago
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Service Manager I
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Vancouver, BC
- Full-time
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Added 5 hours ago
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Manager, Talent Acquisition
Jobgether
Canada
- $150,000 CAD / year
- Full-time
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Added 6 hours ago
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People Generalist
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Remote, Canada
- Full-time
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Added 7 hours ago
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HR Business Partner - Talent & Employee Relations
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Cambridge, ON
- Full-time
The HR Business Partner is a hands-on role at the Cambridge site that combines direct delivery of HR services with practical advice and coaching for leaders on their people matters. A…
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Branch Manager, Carstairs
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…Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready to deliver…
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Interim Store Director (10 Month Contract)
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Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.
Added 7 hours ago
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Manager I, Inside Sales
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Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sarnia, ON · Toronto, ON
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Added 7 hours ago
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district manager, North York, ON
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Director, Human Resources - CAN
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Lead complex employee relations matters, including investigations, workplace complaints, discipline, performance concerns and terminations; coach leaders and engage legal counsel when…
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Director, Product Engineering
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AB · Edmonton, AB
- Full-time
Designed as a growth role, this position offers a clear pathway to progress into more senior leadership roles based on performance and demonstrated impact.
Added 7 hours ago
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Cavtera

Engagement Director

Ottawa, ON, Canada
Kanata, ON, Canada

$140,000 – $180,000 CAD · Full-time

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Job details

Pay: $140,000 – $180,000 CAD
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Cavtera

Cavtera builds digital solutions that connect real-world operations with data, software, and decision-making. We work closely with clients to understand how their businesses operate on the ground, then translate those workflows into scalable applications and data systems using Palantir Foundry.

Our team operates with the pace, ownership, and adaptability of a startup while solving complex operational problems for established businesses. We work directly alongside our clients, from the field to the executive level, to build technology that delivers measurable improvements to how their businesses operate.

The Role

The Engagement Director will work closely with the Product Manager and Customer Success Manager to ensure strong delivery performance, product quality, and long-term client success.

As the Engagement Director, you’ll be responsible for the day-to-day people management, mentorship, and performance of the Engagement Manager team, while providing oversight across our portfolio of client engagements. You’ll ensure our teams consistently deliver meaningful business outcomes, maintain strong client relationships, and meet our standards for quality and accountability.

We’re looking for an experienced leader who understands complex client delivery environments, knows how to develop high-performing teams, and can establish the structure and processes needed to scale an organization. You’ll serve as the primary escalation point for Engagement Managers, help navigate challenging client situations, and work closely with leadership to ensure our engagements remain successful and commercially healthy.

This is a strong fit for someone who enjoys developing people, solving complex delivery challenges, and building the foundations of a high-performing organization in a fast-growing company.

What You'll Do

Lead Engagement Managers: Own the day-to-day people management of the EM team, including performance, workload balancing, team health, individual development, and accountability.
Coach and develop the team: Provide mentorship, identify skill gaps, and upskill Engagement Managers in delivery management, client communication, product thinking, and leadership.
Oversee engagement delivery: Maintain visibility across client engagements, ensuring teams consistently meet delivery commitments, quality standards, and intended business outcomes.
Serve as the escalation path: Act as the primary escalation point for Engagement Managers, helping resolve complex client challenges, delivery risks, resource conflicts, and issues requiring leadership intervention.
Establish delivery standards: Develop and continuously improve engagement management processes, operating procedures, and best practices to drive consistency and scalability.
Own engagement portfolio performance: Oversee commercial health, scope management, resource utilization, and profitability across client engagements.
Support accounts receivable: Partner with Engagement Managers and Finance to resolve outstanding receivables, address client payment issues, and support timely collection.
Strengthen client relationships: Build and maintain relationships with key client stakeholders and executives, supporting Engagement Managers in maintaining alignment, confidence, and satisfaction.
Build a high-performing organization: Support hiring, onboarding, performance reviews, career development, and succession planning as the team grows.
Support engagement growth: Work with Engagement Managers and leadership to identify expansion opportunities, strengthen existing partnerships, and support sustainable revenue growth.
Champion Cavtera’s operating principles: Reinforce Field First, Ruthless Simplicity, Match Reality, and first-principles thinking to ensure our solutions reflect how businesses actually operate.

What We're Looking For

7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Proven experience directly managing, mentoring, and developing high-performing teams.
Strong understanding of project and engagement management principles, including delivery planning, resource allocation, scope management, and risk-mitigation.
Experience overseeing multiple client engagements or projects simultaneously, with accountability for delivery performance and commercial outcomes.
Strong leadership and coaching skills, with the ability to develop individuals, address performance challenges, and build a culture of ownership and – accountability.
Excellent client relationship management and communication skills, including experience working with senior stakeholders and executives.
Strong judgment and problem-solving abilities, with the confidence to navigate escalations, resolve conflicts, and make difficult decisions.
Experience establishing and improving operational processes to support organizational growth and consistent service delivery.
Commercial awareness, including an understanding of engagement profitability, resource utilization, and financial performance.
A high degree of autonomy, adaptability, and comfort operating in a fast-paced, growing organization.
Willingness to periodically travel to client sites to support engagement delivery and strengthen client relationships.

Nice To Have

Experience in customer success, including client retention strategies, account health management, and long-term value realization.
Experience in software development, digital transformation, or technology consulting environments.
Experience working at a large consulting or professional services firm.
Familiarity with software product management principles and modern software delivery practices.
Experience scaling a professional services or consulting organization through periods of rapid growth.
Experience in the construction, infrastructure, or industrial sectors.
Experience building leadership development programs, mentoring frameworks, or structured career progression pathways.
Familiarity with Palantir Foundry or enterprise software implementation projects.

Salary Range

$140,000 – $180,000 CAD

Compensation is commensurate with experience. The final offer will be determined based on the candidate’s specific skills, technical proficiency, and relevant industry experience.

We may use AI-enabled tools to support a fair and efficient recruitment process. All results are reviewed by a Recruiter.

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More about this job

Responsibilities

Lead, coach, and develop the Engagement Manager team while overseeing delivery quality, client relationships, and outcomes across the engagement portfolio. Manage escalations, delivery standards, commercial health, receivables, and growth opportunities while helping scale Cavtera’s organization and client partnerships.

Requirements

Candidates should have 7–15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment, with a record of managing and developing high-performing teams. They should bring strong engagement and commercial management, executive communication, problem-solving, and process improvement skills, and be comfortable working autonomously in a fast-growing organization and periodically traveling to client sites.

Skills

People Management
Team Coaching And Development
Engagement Management
Project Delivery
Resource Allocation
Scope Management
Risk Mitigation
Commercial Performance Management
Escalation Management
Operational Process Improvement
Executive Communication
Accounts Receivable Support
Customer Success
Software Product Management
Palantir Foundry

Visa sponsorship

Not detected in the job text

Keywords

Palantir Foundry
Client Delivery
Professional Services
Consulting
Engagement Management
Project Management
People Management
Team Development
Delivery Planning
Resource Allocation
Scope Management
Risk Mitigation
Executive Stakeholders
Escalation Management
Commercial Health
Engagement Profitability
Resource Utilization
Accounts Receivable
Customer Success
Client Retention
Product Management
Software Development
Digital Transformation
Enterprise Software Implementation
Operational Processes
Construction
Infrastructure
Industrial Sectors

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