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Added 1 min ago
TO
Supervisor, Corporate Asset Management
Town of Caledon
Caledon, ON
- Full-time
…values that create an environment for continuous improvement and customer service…
Added 1 min ago
HT
Business Analyst
Hirematic Talent Solutions
ON · Ontario, Canada
- $50 to $60 CAD / hour
- Full-time
Lead and conduct business analysis to assess business problems and opportunities and document business requirements to determine appropriate I&IT solutions.
Added 1 min ago
B
Account Development Representative
Beanfield
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
…are delivered to over thousands of commercial and residential service addresses using Beanfield owned…
Added 1 min ago
B
Fibre Service Technician
Beanfield
Toronto, ON
- $32 CAD / hour
- Full-time
The Fibre Service Technician (FST) will report to the Fibre Service Technician (FST) Supervisor and will be responsible for identifying, troubleshooting, and resolving network-related…
Added 1 min ago
C
Commercial Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
We’re looking for an experienced Commercial Manager to own and grow relationships with Cavtera’s existing clients, ensuring long-term customer satisfaction, retention, and commercial growth.
Added 1 min ago
TL
Senior Style Advisor
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Ottawa, ON
- $19 to $30 CAD / hour
- Full-time
…lasting guest relationships, and inspires others through your service, energy, and…
Added 1 min ago
Manager - Occupancy Strategy and Recruitment
University of Guelph
Guelph, ON
…forecasting, housing data analytics, operational processes, and customer service…
Added 1 min ago
Program & Project Management Officer (BSS)
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You also lead and undertake the development and evaluation of corporate and departmental administrative policies and programs assigned to the BSS, and provide expertise to management and…
Added 1 min ago
Scotia Jarislowsky Fraser Portfolio Manager - Calgary
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Vancouver, BC · Calgary, BC
Consistently executing on SWM and SJF service standards regarding proactive contact, central client point of contact, recording and maintaining the Client Contact database
Added 1 min ago
Senior Business Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Proven leadership and internal consulting skills, with a commitment to customer service
Added 1 min ago
VE
Maintenance & Project Manager
Veolia Environnement SA
Pickering, ON
- Full-time
…maintenance and operational requirements are met. On-Site Execution Lead: Take full ownership of on-site project management during construction and installation, including schedule and…
Added 1 min ago
IT Director, Identity & Directory Services (HYBRID)
McCormick & Company
London, ON · Mississauga, ON
…products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in…
Added 1 min ago
TH
Head Cashier: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
…through scheduling and providing first level of escalation for customer…
Added 1 min ago
WO
Store Manager
Workwear Outfitters
Port Elgin, ON
- Full-time
As the Store Manager at Work Authority, you'll be instrumental in curating an unparalleled customer experience within our retail environment. With a unique focus on servicing both our…
Added 16 mins ago
FS
Shift Leader - Firehouse Subs Quispamsis
Firehouse Subs - NB, PEI, NS
Quispamsis, NB
- Full-time
…overseeing a team in all aspects of restaurant operations. They will lead, mentor, and support the restaurant team and consistently motivate the team to achieve the highest standard of…
Added 16 mins ago
C
Sales Consultant (6 month contract)
Chartwell
Brockville, ON
- Full-time
Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates
Added 16 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
Contribute to meeting store sales targets; provide efficient, courteous customer service; use tact when dealing with difficult customers.
Added 31 mins ago
TI
Business Analyst
Teckhorizon Inc
Toronto, ON
- Contract
Lead business analysis activities to assess business problems and opportunities and translate them into clear, actionable requirements.
Added 31 mins ago
QW
Palo Alto Prisma SD-WAN Architect
Quantum World Technologies Inc.
Canada
- Contract
Prepare migration runbooks, rollback plans, SOPs, and lead architecture reviews and customer workshops.
Added 31 mins ago
C
Engagement Director
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
The Engagement Director will work closely with the Product Manager and Customer Success Manager to ensure strong delivery performance, product quality, and long-term client success.
Added 31 mins ago
N
Vice President Operations
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Montreal, QC
- Full-time
…Nualtis' state-of-the-art manufacturing facility offers full service by providing lab-scale through to pilot- and commercial-scale…
Added 31 mins ago
OI
Director of Revenue Operations
Otodata Industrial Gas
Montreal, QC
- Full-time
…by 2030 and shifting the mix towards recurring hardware-as-a-service (HaaS) and telemetry-as-a-service (TMaaS) models. We design and manufacture our devices in Montreal and sell through a…
Added 31 mins ago
IJ
Salesperson
Importation Judecor Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…broad selection of styles and configurations to meet diverse customer requirements. Team members collaborate closely with clients to ensure reliable service and product…
Added 31 mins ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
Added 46 mins ago
TM
Assistant Controller and Associate Director, Accounting & Reporting
Toronto Metropolitan University
Toronto, ON
- Full-time
Acts as functional lead on projects to develop or redesign processes and procedures to increase efficiencies and to ensure effective internal controls for enterprise risk management.

Cavtera

Engagement Director

Ottawa, ON, Canada
Kanata, ON, Canada

$140,000 – $180,000 CAD · Full-time

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Job details

Pay: $140,000 – $180,000 CAD
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Cavtera

Cavtera builds digital solutions that connect real-world operations with data, software, and decision-making. We work closely with clients to understand how their businesses operate on the ground, then translate those workflows into scalable applications and data systems using Palantir Foundry.

Our team operates with the pace, ownership, and adaptability of a startup while solving complex operational problems for established businesses. We work directly alongside our clients, from the field to the executive level, to build technology that delivers measurable improvements to how their businesses operate.

The Role

The Engagement Director will work closely with the Product Manager and Customer Success Manager to ensure strong delivery performance, product quality, and long-term client success.

As the Engagement Director, you’ll be responsible for the day-to-day people management, mentorship, and performance of the Engagement Manager team, while providing oversight across our portfolio of client engagements. You’ll ensure our teams consistently deliver meaningful business outcomes, maintain strong client relationships, and meet our standards for quality and accountability.

We’re looking for an experienced leader who understands complex client delivery environments, knows how to develop high-performing teams, and can establish the structure and processes needed to scale an organization. You’ll serve as the primary escalation point for Engagement Managers, help navigate challenging client situations, and work closely with leadership to ensure our engagements remain successful and commercially healthy.

This is a strong fit for someone who enjoys developing people, solving complex delivery challenges, and building the foundations of a high-performing organization in a fast-growing company.

What You'll Do

Lead Engagement Managers: Own the day-to-day people management of the EM team, including performance, workload balancing, team health, individual development, and accountability.
Coach and develop the team: Provide mentorship, identify skill gaps, and upskill Engagement Managers in delivery management, client communication, product thinking, and leadership.
Oversee engagement delivery: Maintain visibility across client engagements, ensuring teams consistently meet delivery commitments, quality standards, and intended business outcomes.
Serve as the escalation path: Act as the primary escalation point for Engagement Managers, helping resolve complex client challenges, delivery risks, resource conflicts, and issues requiring leadership intervention.
Establish delivery standards: Develop and continuously improve engagement management processes, operating procedures, and best practices to drive consistency and scalability.
Own engagement portfolio performance: Oversee commercial health, scope management, resource utilization, and profitability across client engagements.
Support accounts receivable: Partner with Engagement Managers and Finance to resolve outstanding receivables, address client payment issues, and support timely collection.
Strengthen client relationships: Build and maintain relationships with key client stakeholders and executives, supporting Engagement Managers in maintaining alignment, confidence, and satisfaction.
Build a high-performing organization: Support hiring, onboarding, performance reviews, career development, and succession planning as the team grows.
Support engagement growth: Work with Engagement Managers and leadership to identify expansion opportunities, strengthen existing partnerships, and support sustainable revenue growth.
Champion Cavtera’s operating principles: Reinforce Field First, Ruthless Simplicity, Match Reality, and first-principles thinking to ensure our solutions reflect how businesses actually operate.

What We're Looking For

7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Proven experience directly managing, mentoring, and developing high-performing teams.
Strong understanding of project and engagement management principles, including delivery planning, resource allocation, scope management, and risk-mitigation.
Experience overseeing multiple client engagements or projects simultaneously, with accountability for delivery performance and commercial outcomes.
Strong leadership and coaching skills, with the ability to develop individuals, address performance challenges, and build a culture of ownership and – accountability.
Excellent client relationship management and communication skills, including experience working with senior stakeholders and executives.
Strong judgment and problem-solving abilities, with the confidence to navigate escalations, resolve conflicts, and make difficult decisions.
Experience establishing and improving operational processes to support organizational growth and consistent service delivery.
Commercial awareness, including an understanding of engagement profitability, resource utilization, and financial performance.
A high degree of autonomy, adaptability, and comfort operating in a fast-paced, growing organization.
Willingness to periodically travel to client sites to support engagement delivery and strengthen client relationships.

Nice To Have

Experience in customer success, including client retention strategies, account health management, and long-term value realization.
Experience in software development, digital transformation, or technology consulting environments.
Experience working at a large consulting or professional services firm.
Familiarity with software product management principles and modern software delivery practices.
Experience scaling a professional services or consulting organization through periods of rapid growth.
Experience in the construction, infrastructure, or industrial sectors.
Experience building leadership development programs, mentoring frameworks, or structured career progression pathways.
Familiarity with Palantir Foundry or enterprise software implementation projects.

Salary Range

$140,000 – $180,000 CAD

Compensation is commensurate with experience. The final offer will be determined based on the candidate’s specific skills, technical proficiency, and relevant industry experience.

We may use AI-enabled tools to support a fair and efficient recruitment process. All results are reviewed by a Recruiter.

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More about this job

Responsibilities

Lead, coach, and develop the Engagement Manager team while overseeing delivery quality, client relationships, and outcomes across the engagement portfolio. Manage escalations, delivery standards, commercial health, receivables, and growth opportunities while helping scale Cavtera’s organization and client partnerships.

Requirements

Candidates should have 7–15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment, with a record of managing and developing high-performing teams. They should bring strong engagement and commercial management, executive communication, problem-solving, and process improvement skills, and be comfortable working autonomously in a fast-growing organization and periodically traveling to client sites.

Skills

People Management
Team Coaching And Development
Engagement Management
Project Delivery
Resource Allocation
Scope Management
Risk Mitigation
Commercial Performance Management
Escalation Management
Operational Process Improvement
Executive Communication
Accounts Receivable Support
Customer Success
Software Product Management
Palantir Foundry

Visa sponsorship

Not detected in the job text

Keywords

Palantir Foundry
Client Delivery
Professional Services
Consulting
Engagement Management
Project Management
People Management
Team Development
Delivery Planning
Resource Allocation
Scope Management
Risk Mitigation
Executive Stakeholders
Escalation Management
Commercial Health
Engagement Profitability
Resource Utilization
Accounts Receivable
Customer Success
Client Retention
Product Management
Software Development
Digital Transformation
Enterprise Software Implementation
Operational Processes
Construction
Infrastructure
Industrial Sectors

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