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Added 42 mins ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 42 mins ago
WK
Revenue Growth Analyst - Contractor
WK Kellogg
Mississauga, ON
- Part-time
Be a part of our success by joining WK Kellogg Canada’s Revenue Growth Management efforts to realize our vision for growth! Create competitive advantage for WK Kellogg in the arena of price…
Added 1 hour ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Welland, ON
- Contract
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 1 hour ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 1 hour ago
WC
Stock unloader associate
Walmart Canada
Winnipeg, MB
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
Vice President, Sales, BC
Long View Systems
Vancouver, BC
Lead and participate in weekly account review and coaching sessions, empowering account managers to develop top-tier client relationships and close complex deals.
Added 2 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Kamloops, BC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Kamloops, BC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
WC
(CAN) Préposé au déchargement
Walmart Canada
Pointe-Claire, QC
- Contract
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
WC
(CAN) Préposé au déchargement
Walmart Canada
Val-d'Or, QC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned…
Added 2 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
London, ON
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Victoria, BC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 2 hours ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
Determines customer needs and develops sales strategies to communicate Company H-Power modernization offerings to customers.
Added 2 hours ago
AI
Analyst, Total Rewards (Non-Union)
Alectra Inc.
Woodbridge, ON
- Full-time
…processes, job evaluation, salary recommendations, position management in HR system. In addition, the role supports headcount reporting and labour budget data files ensuring accuracy of the…
Added 2 hours ago
CI
Outside Sales Representative
Core-Mark International
AB · Edmonton, AB
- Full-time
80% Driving Travel Required: This role requires the ability to drive to and from customer locations across the assigned sales territory. Some overnight stays may be required.
Added 2 hours ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
Added 2 hours ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
…opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and…
Added 2 hours ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Baie-Comeau, QC
- Full-time
…valued employees, the company has grown into a multifaceted success story, with a global presence and over 135 clean, safe, reliable, and publicly accessible recycling facilities…
Added 2 hours ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
…opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and…
Added 2 hours ago
AC
Technician, Installation 2
AVI-SPL Canada
Markham, ON
- Full-time
…explain technical concepts clearly and concisely, focused on customer success and…
Added 2 hours ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience - SaaS preferred
Added 2 hours ago
M
Enterprise Account Executive - Canadian Government
Meltwater
Toronto, ON
- Full-time
Collaborate cross-functionally with internal teams - sales engineers, compliance, legal, product, and customer success - to ensure delivery of tailored solutions that meet Canadian…
Added 2 hours ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
Lead, mentor and hold accountable the F&B; leadership team; establish clear roles, expectations and management routines.
Added 2 hours ago
Manager, Commercial Expansion
Tailscale
Toronto, ON
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…

Cavtera

Engagement Director

Ottawa, ON, Canada
Kanata, ON, Canada

$140,000 – $180,000 CAD · Full-time

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Job details

Pay: $140,000 – $180,000 CAD
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Cavtera

Cavtera builds digital solutions that connect real-world operations with data, software, and decision-making. We work closely with clients to understand how their businesses operate on the ground, then translate those workflows into scalable applications and data systems using Palantir Foundry.

Our team operates with the pace, ownership, and adaptability of a startup while solving complex operational problems for established businesses. We work directly alongside our clients, from the field to the executive level, to build technology that delivers measurable improvements to how their businesses operate.

The Role

The Engagement Director will work closely with the Product Manager and Customer Success Manager to ensure strong delivery performance, product quality, and long-term client success.

As the Engagement Director, you’ll be responsible for the day-to-day people management, mentorship, and performance of the Engagement Manager team, while providing oversight across our portfolio of client engagements. You’ll ensure our teams consistently deliver meaningful business outcomes, maintain strong client relationships, and meet our standards for quality and accountability.

We’re looking for an experienced leader who understands complex client delivery environments, knows how to develop high-performing teams, and can establish the structure and processes needed to scale an organization. You’ll serve as the primary escalation point for Engagement Managers, help navigate challenging client situations, and work closely with leadership to ensure our engagements remain successful and commercially healthy.

This is a strong fit for someone who enjoys developing people, solving complex delivery challenges, and building the foundations of a high-performing organization in a fast-growing company.

What You'll Do

Lead Engagement Managers: Own the day-to-day people management of the EM team, including performance, workload balancing, team health, individual development, and accountability.
Coach and develop the team: Provide mentorship, identify skill gaps, and upskill Engagement Managers in delivery management, client communication, product thinking, and leadership.
Oversee engagement delivery: Maintain visibility across client engagements, ensuring teams consistently meet delivery commitments, quality standards, and intended business outcomes.
Serve as the escalation path: Act as the primary escalation point for Engagement Managers, helping resolve complex client challenges, delivery risks, resource conflicts, and issues requiring leadership intervention.
Establish delivery standards: Develop and continuously improve engagement management processes, operating procedures, and best practices to drive consistency and scalability.
Own engagement portfolio performance: Oversee commercial health, scope management, resource utilization, and profitability across client engagements.
Support accounts receivable: Partner with Engagement Managers and Finance to resolve outstanding receivables, address client payment issues, and support timely collection.
Strengthen client relationships: Build and maintain relationships with key client stakeholders and executives, supporting Engagement Managers in maintaining alignment, confidence, and satisfaction.
Build a high-performing organization: Support hiring, onboarding, performance reviews, career development, and succession planning as the team grows.
Support engagement growth: Work with Engagement Managers and leadership to identify expansion opportunities, strengthen existing partnerships, and support sustainable revenue growth.
Champion Cavtera’s operating principles: Reinforce Field First, Ruthless Simplicity, Match Reality, and first-principles thinking to ensure our solutions reflect how businesses actually operate.

What We're Looking For

7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Proven experience directly managing, mentoring, and developing high-performing teams.
Strong understanding of project and engagement management principles, including delivery planning, resource allocation, scope management, and risk-mitigation.
Experience overseeing multiple client engagements or projects simultaneously, with accountability for delivery performance and commercial outcomes.
Strong leadership and coaching skills, with the ability to develop individuals, address performance challenges, and build a culture of ownership and – accountability.
Excellent client relationship management and communication skills, including experience working with senior stakeholders and executives.
Strong judgment and problem-solving abilities, with the confidence to navigate escalations, resolve conflicts, and make difficult decisions.
Experience establishing and improving operational processes to support organizational growth and consistent service delivery.
Commercial awareness, including an understanding of engagement profitability, resource utilization, and financial performance.
A high degree of autonomy, adaptability, and comfort operating in a fast-paced, growing organization.
Willingness to periodically travel to client sites to support engagement delivery and strengthen client relationships.

Nice To Have

Experience in customer success, including client retention strategies, account health management, and long-term value realization.
Experience in software development, digital transformation, or technology consulting environments.
Experience working at a large consulting or professional services firm.
Familiarity with software product management principles and modern software delivery practices.
Experience scaling a professional services or consulting organization through periods of rapid growth.
Experience in the construction, infrastructure, or industrial sectors.
Experience building leadership development programs, mentoring frameworks, or structured career progression pathways.
Familiarity with Palantir Foundry or enterprise software implementation projects.

Salary Range

$140,000 – $180,000 CAD

Compensation is commensurate with experience. The final offer will be determined based on the candidate’s specific skills, technical proficiency, and relevant industry experience.

We may use AI-enabled tools to support a fair and efficient recruitment process. All results are reviewed by a Recruiter.

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More about this job

Responsibilities

Lead, coach, and develop the Engagement Manager team while overseeing delivery quality, client relationships, and outcomes across the engagement portfolio. Manage escalations, delivery standards, commercial health, receivables, and growth opportunities while helping scale Cavtera’s organization and client partnerships.

Requirements

Candidates should have 7–15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment, with a record of managing and developing high-performing teams. They should bring strong engagement and commercial management, executive communication, problem-solving, and process improvement skills, and be comfortable working autonomously in a fast-growing organization and periodically traveling to client sites.

Skills

People Management
Team Coaching And Development
Engagement Management
Project Delivery
Resource Allocation
Scope Management
Risk Mitigation
Commercial Performance Management
Escalation Management
Operational Process Improvement
Executive Communication
Accounts Receivable Support
Customer Success
Software Product Management
Palantir Foundry

Visa sponsorship

Not detected in the job text

Keywords

Palantir Foundry
Client Delivery
Professional Services
Consulting
Engagement Management
Project Management
People Management
Team Development
Delivery Planning
Resource Allocation
Scope Management
Risk Mitigation
Executive Stakeholders
Escalation Management
Commercial Health
Engagement Profitability
Resource Utilization
Accounts Receivable
Customer Success
Client Retention
Product Management
Software Development
Digital Transformation
Enterprise Software Implementation
Operational Processes
Construction
Infrastructure
Industrial Sectors

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