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Added 7 mins ago
TH
Clinical Manager, 2E RCC UHN
Trillium Health Partners
ON · ON, Canada
- Full-time
…accountability to the Program Chief & Medical Director, the Clinical Manager, is an integral member of the Program’s leadership team. This role has responsibility for a team at our UHN RCC…
Added 7 mins ago
EM
Management Trainee
Enterprise Mobility
Strathroy-Caradoc, ON · Strathroy, ON
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 7 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Manager, Pharmacy Services
Added 7 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
The Thrift Store Clerk provides service to customers, sorts incoming products, and assists in the ongoing retail operations of The Salvation Army Acton Thrift Store.
Added 22 mins ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services,…
Added 22 mins ago
J
Technical Program Associate or Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Associate or Manager based in Canada.
Added 22 mins ago
GS
Human Resources Manager
GSU-Greater Sudbury Utilities
Sudbury, ON
- Full-time
Greater Sudbury Utilities (GSU) is a diversified, community-owned group of companies providing essential services within the City of Greater Sudbury, West Nipissing and Barrie. With…
Added 22 mins ago
C
Engagement Director
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
Cavtera builds digital solutions that connect real-world operations with data, software, and decision-making. We work closely with clients to understand how their businesses operate on the…
Added 22 mins ago
N
Vice President Operations
Nualtis
Montreal, QC
- Full-time
Nualtis' highly skilled team and 20+ year company history provides comprehensive pharmaceutical services to pharmaceutical partners, including R&D, analytical method development, clinical…
Added 22 mins ago
MI
Senior Associate Director, Investor Delivery
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 22 mins ago
WH
Director, Clinic Operations
Winnipeg Humane Society
Winnipeg, MB
- Full-time
The Director, Clinic Operations provides strategic leadership and oversight across the Clinic Operations, Clinic Medical, and One Health portfolios, fostering a compassionate,…
Added 22 mins ago
Program Manager, Critical Suppliers- 515 Program
Westerkirk
Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 22 mins ago
M
Guest Service Agent
Marriott
Vancouver, BC
- Full-time
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain…
Added 22 mins ago
CO
Job ID #32321: Site Supervisor - Children's Museum
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Program Manager Sites and Museums, the Site Supervisor is responsible for the management, supervision, operation, evaluation and administration of The Hamilton Children’s…
Added 22 mins ago
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Job ID #32328: Superintendent, Wastewater Collection and Stormwater Operations
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager of Wastewater Collection and Stormwater Operations, the Superintendent of Wastewater and Stormwater Operations holds accountability and responsibility for the…
Added 37 mins ago
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Financial Operation Analyst, Revenue & Commissions
University Canada West
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
The Financial Operation Analyst partners closely with Business Development, Registrar, Admissions, Student Services, Academic Operations, and external recruitment agents to resolve…
Added 52 mins ago
UO
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
- $55,000 to $62,000 CAD / year
- Full-time
…Canada. The position is responsible for supporting day-to-day IT operations, including hardware and software troubleshooting, endpoint deployment and maintenance, Microsoft 365 support,…
Added 52 mins ago
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Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 52 mins ago
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Stores Clerk A - Supply Chain Operations
Nova Scotia Health Authority
Halifax, NS
- Internship
Reporting to the Supply Chain Logistics Manager, the Stores Clerk assists in the organization, coordination and control and delivery of inventories and supplies in support of health care…
Added 52 mins ago
Operations Efficiency Specialist
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Acheson, AB · Mississauga, ON · Missisauga, Ontario, ON
We are hiring 2 (two) Operations Efficiency Specialists, one for Eastern Canada and one for Western Canada. NORS Construction Equipment Canada runs 36 branches that sell, service and…
Added 52 mins ago
TB
Forward Deployed AI Engineer
Type B Digital
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- Full-time
This is a hybrid/in-office role for someone based in Calgary, Alberta. You’ll work closely with client operations, engineering and IT teams to turn real operational problems into working AI…
Added 52 mins ago
Stores Clerk A - Supply Chain Operations
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Supply Chain Logistics Manager, the Stores Clerk assists in the organization, coordination and control and delivery of inventories and supplies in support of health care…
Added 52 mins ago
Engineering Resource Strategy & Capacity Planning Manager
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…diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated…
Added 1 hour ago
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Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
Oliver Wyman provides customized actuarial services and strategic insight, supporting clients as they strive to exceed their business objectives. Our exceptional client and employee…
Added 1 hour ago
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Miramichi Dietitian 1 (DT01) PCN 1750865
Horizon Health Network
Miramichi, NB
- Temporary
Working in collaboration with hospital teams, community services and other system partners, the Dietitian is responsible for managing the nutritional care of patients or clients. This is…

Cavtera

Engagement Director

Ottawa, ON, Canada
Kanata, ON, Canada

$140,000 – $180,000 CAD · Full-time

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Job details

Pay: $140,000 – $180,000 CAD
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Cavtera

Cavtera builds digital solutions that connect real-world operations with data, software, and decision-making. We work closely with clients to understand how their businesses operate on the ground, then translate those workflows into scalable applications and data systems using Palantir Foundry.

Our team operates with the pace, ownership, and adaptability of a startup while solving complex operational problems for established businesses. We work directly alongside our clients, from the field to the executive level, to build technology that delivers measurable improvements to how their businesses operate.

The Role

The Engagement Director will work closely with the Product Manager and Customer Success Manager to ensure strong delivery performance, product quality, and long-term client success.

As the Engagement Director, you’ll be responsible for the day-to-day people management, mentorship, and performance of the Engagement Manager team, while providing oversight across our portfolio of client engagements. You’ll ensure our teams consistently deliver meaningful business outcomes, maintain strong client relationships, and meet our standards for quality and accountability.

We’re looking for an experienced leader who understands complex client delivery environments, knows how to develop high-performing teams, and can establish the structure and processes needed to scale an organization. You’ll serve as the primary escalation point for Engagement Managers, help navigate challenging client situations, and work closely with leadership to ensure our engagements remain successful and commercially healthy.

This is a strong fit for someone who enjoys developing people, solving complex delivery challenges, and building the foundations of a high-performing organization in a fast-growing company.

What You'll Do

Lead Engagement Managers: Own the day-to-day people management of the EM team, including performance, workload balancing, team health, individual development, and accountability.
Coach and develop the team: Provide mentorship, identify skill gaps, and upskill Engagement Managers in delivery management, client communication, product thinking, and leadership.
Oversee engagement delivery: Maintain visibility across client engagements, ensuring teams consistently meet delivery commitments, quality standards, and intended business outcomes.
Serve as the escalation path: Act as the primary escalation point for Engagement Managers, helping resolve complex client challenges, delivery risks, resource conflicts, and issues requiring leadership intervention.
Establish delivery standards: Develop and continuously improve engagement management processes, operating procedures, and best practices to drive consistency and scalability.
Own engagement portfolio performance: Oversee commercial health, scope management, resource utilization, and profitability across client engagements.
Support accounts receivable: Partner with Engagement Managers and Finance to resolve outstanding receivables, address client payment issues, and support timely collection.
Strengthen client relationships: Build and maintain relationships with key client stakeholders and executives, supporting Engagement Managers in maintaining alignment, confidence, and satisfaction.
Build a high-performing organization: Support hiring, onboarding, performance reviews, career development, and succession planning as the team grows.
Support engagement growth: Work with Engagement Managers and leadership to identify expansion opportunities, strengthen existing partnerships, and support sustainable revenue growth.
Champion Cavtera’s operating principles: Reinforce Field First, Ruthless Simplicity, Match Reality, and first-principles thinking to ensure our solutions reflect how businesses actually operate.

What We're Looking For

7-15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment.
Proven experience directly managing, mentoring, and developing high-performing teams.
Strong understanding of project and engagement management principles, including delivery planning, resource allocation, scope management, and risk-mitigation.
Experience overseeing multiple client engagements or projects simultaneously, with accountability for delivery performance and commercial outcomes.
Strong leadership and coaching skills, with the ability to develop individuals, address performance challenges, and build a culture of ownership and – accountability.
Excellent client relationship management and communication skills, including experience working with senior stakeholders and executives.
Strong judgment and problem-solving abilities, with the confidence to navigate escalations, resolve conflicts, and make difficult decisions.
Experience establishing and improving operational processes to support organizational growth and consistent service delivery.
Commercial awareness, including an understanding of engagement profitability, resource utilization, and financial performance.
A high degree of autonomy, adaptability, and comfort operating in a fast-paced, growing organization.
Willingness to periodically travel to client sites to support engagement delivery and strengthen client relationships.

Nice To Have

Experience in customer success, including client retention strategies, account health management, and long-term value realization.
Experience in software development, digital transformation, or technology consulting environments.
Experience working at a large consulting or professional services firm.
Familiarity with software product management principles and modern software delivery practices.
Experience scaling a professional services or consulting organization through periods of rapid growth.
Experience in the construction, infrastructure, or industrial sectors.
Experience building leadership development programs, mentoring frameworks, or structured career progression pathways.
Familiarity with Palantir Foundry or enterprise software implementation projects.

Salary Range

$140,000 – $180,000 CAD

Compensation is commensurate with experience. The final offer will be determined based on the candidate’s specific skills, technical proficiency, and relevant industry experience.

We may use AI-enabled tools to support a fair and efficient recruitment process. All results are reviewed by a Recruiter.

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More about this job

Responsibilities

Lead, coach, and develop the Engagement Manager team while overseeing delivery quality, client relationships, and outcomes across the engagement portfolio. Manage escalations, delivery standards, commercial health, receivables, and growth opportunities while helping scale Cavtera’s organization and client partnerships.

Requirements

Candidates should have 7–15 years of experience in client delivery, professional services, consulting, or a similar client-facing leadership environment, with a record of managing and developing high-performing teams. They should bring strong engagement and commercial management, executive communication, problem-solving, and process improvement skills, and be comfortable working autonomously in a fast-growing organization and periodically traveling to client sites.

Skills

People Management
Team Coaching And Development
Engagement Management
Project Delivery
Resource Allocation
Scope Management
Risk Mitigation
Commercial Performance Management
Escalation Management
Operational Process Improvement
Executive Communication
Accounts Receivable Support
Customer Success
Software Product Management
Palantir Foundry

Visa sponsorship

Not detected in the job text

Keywords

Palantir Foundry
Client Delivery
Professional Services
Consulting
Engagement Management
Project Management
People Management
Team Development
Delivery Planning
Resource Allocation
Scope Management
Risk Mitigation
Executive Stakeholders
Escalation Management
Commercial Health
Engagement Profitability
Resource Utilization
Accounts Receivable
Customer Success
Client Retention
Product Management
Software Development
Digital Transformation
Enterprise Software Implementation
Operational Processes
Construction
Infrastructure
Industrial Sectors

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