Jobs in Canada

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Added 22 hours ago
CI
Cloud Platform Engineer
CI Investments Inc.
York, ON
- Full-time
Ability to script with modern languages including PowerShell, Bash, or Python
Added 22 hours ago
EC
Sr. Platform Engineer
Entrust Corporation
Ottawa, ON
- $108,000 to $158,000 CAD / year
- Full-time
We are seeking a highly technical and hands-on Sr. Platform Engineer to help design and lead the implementation of private datacenter Infrastructure-as-a-Service capabilities.
Added 22 hours ago
OW
Actuarial Manager/Senior Manager - Domain Specialist
Oliver Wyman Actuarial Consulting, Inc.
Toronto, ON
- Full-time
- Hybrid
Lead internal client projects, and review changes made by project teams to ensure our deliverables address business objectives.
Added 22 hours ago
OW
Actuarial Modeling & Technical Manager
Oliver Wyman Actuarial Consulting, Inc.
Toronto, ON
- Full-time
- Hybrid
Oliver Wyman’s US P&C Actuarial Consulting Practice is hiring an Actuarial Modeling & Technical Lead to join our Actuarial Modeling, Analytics & Transformation team. The role focuses on…
Added 22 hours ago
OW
Actuarial Modeling & Technical Manager
Oliver Wyman Actuarial Consulting, Inc.
Toronto, ON
- Full-time
- Hybrid
Oliver Wyman’s US P&C Actuarial Consulting Practice is hiring an Actuarial Modeling & Technical Lead to join our Actuarial Modeling, Analytics & Transformation team. The role focuses on…
Added 22 hours ago
OW
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Oliver Wyman, LLC
Toronto, ON
- Full-time
- Hybrid
…these complex issues. Together, we create breakthroughs that lead to remarkable…
Added 22 hours ago
MR
SVP, Actuary
Marsh Re (Canada) Ltd.
Toronto, ON
- Full-time
- Hybrid
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 22 hours ago
E(
Cybersecurity Lead
EQ-S (Canada) Inc.
Kitchener, ON
- Full-time
- Hybrid
We are seeking a highly skilled and motivated Cyber Security Lead to join our team and contribute to the development of on-premises Energy Management System (EMS) for utility grade systems.…
Added 22 hours ago
TR
Lead Software Engineer AI (Staff Engineer)
Thomson Reuters (Tax & Accounting) Inc
Toronto, ON
- Full-time
- Hybrid
Thomson Reuters products power professionals shaping the world across legal, tax, accounting, and audit. As a Lead Software Engineer AI (Staff Engineer AI) on Cloud Audit Suite, you will…
Added 22 hours ago
TR
Senior Inference Engineer - AI
Thomson Reuters Applications Inc
Toronto, ON
- Full-time
- Hybrid
Proficiency in Python and at least one systems language (C++ strongly preferred for performance
Added 22 hours ago
TR
Senior Machine Learning Engineer – NLP/LLM
Thomson Reuters Holdings Inc.
Toronto, ON
- Full-time
- Hybrid
Advanced Python programming skills and hands-on experience with machine learning frameworks such as PyTorch or TensorFlow.
Added 22 hours ago
TR
Staff Software Engineer – AI Platform
Thomson Reuters Holdings Inc.
Toronto, ON
- Full-time
- Hybrid
…products used by accountants on real client work every day. As a Lead Software Engineer (Staff Engineer), you will own core backend and AI orchestration systems that turn frontier models…
Added 22 hours ago
RC
Senior Software Development Engineer
Remitly Canada Operations, Inc.
Burnaby, BC
- Full-time
Lead technical discussions, provide mentorship to junior engineers, and advocate for best practices in coding, testing, and system design.
Added 22 hours ago
PI
AI Engineer
Patlytics, Inc.
Toronto, ON
- Full-time
- Hybrid
- Lead ongoing R&D of new technologies, data sources and data science & optimization tools
Added 22 hours ago
Développeur Senior (Produit/Full-Stack/ML) - Senior Developer (Product/Full-Stack/ML)
TobogganLabs
Montréal, QC · Québec, QC
…clients utilisent TypeScript, React, Postgres et Node et/ou Python quelque part dans leurs piles - idéalement, vous connaissez au moins certains d'entre eux. Nos projets à forte intensité…
Added 22 hours ago
Développeur·euse senior en IA / systèmes agentiques - Senior AI/Agentic Systems Developer
TobogganLabs
Montréal, QC · Québec, QC
La majorité de nos projets à forte composante IA utilisent Python, TypeScript, React et Node, souvent avec des bases de données vectorielles (Pinecone, Weaviate, FAISS) et sont déployés sur…
Added 22 hours ago
Développeur·euse principal·e (Santé) - Staff Developer (Healthcare)
TobogganLabs
Montréal, QC · Québec, QC
Avoir la maîtrise de TypeScript, Node, React et Python en particulier est idéale, car c'est la pile utilisée par la plupart de nos clients.
Added 22 hours ago
Consultant principal / Responsable de l'IA - Principal Consultant / Head of AI
TobogganLabs
Montréal, QC · Québec, QC
Avoir de l’expérience avec Python et les plateformes d’infonuagique.
Added 22 hours ago
E
DV - Staff Verification Engineer - Serdes
Eliyan
Canada
- Full-time
- On-site
…manufacturability, and design flexibility. In this role you will lead the verification of Serdes. You will be developing state-of-the-art testbenches and unit/chip level test cases for…
Added 22 hours ago
E
Digital - Staff Digital Design Engineer - PHY
Eliyan
Canada
- Full-time
- On-site
…manufacturability, and design flexibility. In this role you will lead the frontend design of our D2D PHY - the core tech behind NuLink, our chiplet interconnect platform. You'll own the…
Added 22 hours ago
SI
Staff Software Engineer, Core Infrastructure
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
- Hybrid
- Evolve the Python userland (the transform framework, tooling, and developer experience) and support engineers across the company who build on the platform through code reviews, guidance,…
Added 22 hours ago
Technical Engineering Lead
Point Digital Finance, Inc. Canada
Canada
As a Technical Engineering Lead on the DocketOps team, you’ll serve as a hands-on technical leader for the Docket Operations pillar. You’ll own technical direction and architecture across…
Added 22 hours ago
Staff Backend Engineer
Hatch
Canada
…behind Hatch's mobile apps and IoT devices. That means Java and Python REST APIs, AWS IoT, Lambda, and the monitoring, alerting, and DevOps practices that keep millions of devices humming…
Added 22 hours ago
E
Quantum Error Correction Lead / Senior Quantum Error Correction Scientist
Equal1
Sherbrooke, QC
- Full-time
- On-site
As a Senior QEC Scientist / QEC Lead, you will lead the technical effort to design, evaluate, and evolve QEC architectures, translating theory into practical, hardware-aware approaches that…
Added 22 hours ago
C
Senior Engineer
Caylent
Canada
- $131,000 to $147,000 CAD / year
…technical working sessions, demo completed workstreams, and lead knowledge transfer so customers can operate what you…

Caylent

Senior Engineer

Canada

$131,000 to $147,000 CAD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $131,000 to $147,000 CAD / year
Experience: 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale
Posting language: English
Posted: Jul 23, 2026

Original job description

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.

Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

The Mission

As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console: building contact flows and AI agents, writing Lambda functions and CDK stacks, developing React-based agent and admin tooling, and debugging production issues on systems that serve tens of thousands of agents and millions of customer interactions. You work within architectures set by practice leads, and you’re expected to pressure-test them, propose better patterns, and own the implementation quality of your workstream from first commit through production cutover. This role blends deep Amazon Connect platform engineering, generative AI development on Bedrock and Claude, and full-stack serverless work, with regular direct interaction with customer engineering teams.

Your Assignment

AI Agent & Conversational AI Development

Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues
Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case creation, external API tools, authentication flows, and guardrails against hallucination and verification loops
Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it with turn-by-turn trace analysis
Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus), prompt caching, and token budgeting against containment- rate targets
Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues
Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions

Amazon Connect Platform Engineering

Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing
Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified Cases model)
Configure and operationalize Contact Lens for real-time sentiment, post-contact summaries, category rules, and quality management
Implement proficiency-based and attribute-driven routing, outbound campaigns (including answering machine detection and compliance controls), and workforce management (WFM) integrations for forecasting, scheduling, and adherence (FCS)
Build out the Amazon Connect analytics data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting
Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers

Full-Stack & Portal Engineering

Build custom Agent Workspace experiences with the Amazon Connect Streams API, third-party app embedding, and CRM screen-pop integrations (Salesforce, ServiceNow, Oracle, custom systems)
Build serverless, event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis for real-time event processing and customer journey orchestration
Treat accessibility as a first-class requirement: WCAG 2.1 AA compliant components, automated axe-core/Playwright accessibility scanning, and support for VPAT/Section 508 documentation on government and enterprise engagements

Infrastructure, Delivery & Quality

Author infrastructure as code with AWS CDK (TypeScript) as the primary tool and CloudFormation or Terraform where customer environments require them
Build and maintain CI/CD pipelines (GitHub Actions) and automated test suites: Jest/Vitest unit tests, Playwright E2E and API tests, and integration tests against live Connect instances
Follow phased rollout patterns for production contact centers where downtime is measured in missed calls; write the runbooks that make cutovers boring
Instrument monitoring and alerting (CloudWatch metrics, alarms, and custom dashboards across voice, chat, tasks, queues, agents, Lambda, and AI agents) and participate in production incident triage
Apply security and compliance baselines in everything you ship: least-privilege IAM, DevSecOps scanning, encryption standards

Collaboration & Practice Contribution

Work directly with customer engineering teams: pair on integrations, run technical working sessions, demo completed workstreams, and lead knowledge transfer so customers can operate what you build
Contribute to architecture decisions within your workstream; evaluate native Connect capability before custom builds (“configuration over customization”), surface trade-offs to practice leads, and document decisions
Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback
Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling, so the next engagement starts further ahead
Support pre-sales when needed: build proof-of-concept demos and provide implementation-grounded input on estimates and SOW technical scope

Your Qualifications

7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale
Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack
Hands-on experience with conversational and generative AI, Amazon Lex plus LLM- based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling
Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis)
Infrastructure as code proficiency with AWS CDK or Terraform, including multi- account deployment patterns
Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack
Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers

Preferred Qualifications

AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)
Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect)
Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services
Contact center operations fluency: WFM concepts (forecasting, scheduling, adherence), quality management, outbound compliance (TCPA), and CX KPIs (containment, AHT, CSAT, SLA/TAT)
Experience with AI observability (trace correlation, token/cost attribution, latency profiling) or accessibility engineering (WCAG 2.1 AA, axe-core automation)
Consulting or client-delivery background

Benefits

100% remote work
Equitable Life - Hybrid Plan
100% Premium Coverage for the employee and dependents
4% Pension match (employer contribution)
Unlimited Vacations
Sick Leave
Paid Holidays
Parental Leave
Competitive stock options plan
Paid for exams and certifications
Peer bonus awards
State of the art laptop and tools
Equipment & Office Stipend
Individual professional development plan
Annual stipend for Learning and Development
Work with an amazing worldwide team and in an incredible corporate culture

Vacancy Status: This posting is for an existing vacancy.

Base Salary Range: The expected base salary range for this position is CAD $131,000 - $147,000 per year, commensurate with experience and qualifications.

Additional Compensation Components: In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.

NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.

At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support - not replace - human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com

Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior CXE Engineer will build and debug contact center systems, including AI agents, call routing and serverless backends. They will also work with customer engineers to deliver and hand over the finished solutions.

Requirements

Candidates need 7+ years of software engineering experience, including 2+ years building on Amazon Connect or a similar platform at enterprise scale. They also need strong TypeScript, Node.js, Python and React skills, AWS serverless experience, and hands-on work with generative AI tools like Bedrock.

Skills

Amazon Connect
Amazon Connect AI agents
Amazon Q in Connect
Amazon Bedrock
Claude
Prompt engineering
Tool calling
Amazon Lex
Contact flows
Amazon Connect Cases and Tasks
Contact Lens
Customer Profiles
Connect Streams API
AWS Lambda
EventBridge
API Gateway
DynamoDB
Step Functions
Kinesis
AWS CDK
Terraform
TypeScript
Node.js
Python
React

Benefits

100% remote work
Equitable Life hybrid plan
Premium health coverage for employee and dependents
4% pension match
Unlimited vacations
Sick leave
Paid holidays
Parental leave
Stock options plan
Paid exams and certifications
Peer bonus awards
Equipment and office stipend
Annual learning and development stipend
Individual professional development plan

Keywords

Amazon Connect
AWS
Bedrock
Claude
Amazon Q in Connect
Amazon Lex
Lambda
CDK
TypeScript
Node.js
Python
React
Contact Center
CCaaS
Contact Lens
Cases
Customer Profiles
Step Functions
DynamoDB
Terraform

Seniority

Senior

Perks

Generous paid time off
Parental leave
Retirement plan
Performance bonus
Stock or equity
Remote work allowance

Tools

Amazon Connect
Amazon Bedrock
Amazon Q in Connect
AWS CDK
AWS Lambda
CloudWatch
GitHub Actions
Playwright
Glue
QuickSight

Languages

English

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Work requirements

Jobs in Canada