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Added 1 min ago
Liquor Store Associate - PT (City Gate)
Otter Co-op
Chilliwack, BC
$18.25 to $21.15 CAD / hour
Part-time
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Added 1 min ago
Program Supervisor
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
Full-time
…successful candidate will provide supervision and leadership to a team of staff; Work in alignment with How Does Learning Happen ensuring that each of the 4 foundations are implemented;…
Added 1 min ago
Area Cleaning Supervisor
BGIS
Cambridge, ON
Full-time
Functioning as a core member of the Operations team the Area Cleaning Supervisor must be able to:
Added 1 min ago
Cashier-Orchards Food Store
Co-op
AB · Edmonton, AB
Part-time
We are growing! Do you want to be a part of an organization that is fully member-owned, sustainable and believes in initiatives that benefit the community? Do you thrive in a fast-paced…
Added 1 min ago
Agro Manager
Co-op
Norquay, SK
Full-time
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Added 14 mins ago
M.L.T. Charge - Quality
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Kawartha Lakes, ON · Lindsay, ON
Full-time
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Added 14 mins ago
Senior Financial Crime Risk Analyst (5397)
TD
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Full-time
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Added 14 mins ago
Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
Full-time
Product Operations Educators are experts in organization and efficiency, executing inventory processing and other product operations, as directed and according to the company’s standards.…
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Snow Plow Operator (DZ) (Full Time/Part Time/Casual)
The Miller Group
Arthur, ON
Full-time · Part-time · Temporary
Our Snow Plow Operators are an integral member of our winter maintenance team. You will safely operate a combo plow unit, performing snow removal on local roads and highways as per the…
Added 14 mins ago
Operations & Logistics intern
TradeSpace
Calgary, AB
Full-time
We're looking for an Operations & Logistics Intern to work alongside our logistics team on fulfillment, FF&E (furniture, fixtures & equipment) projects, and day-to-day warehouse operations.
Added 14 mins ago
Snow Plow Operator (DZ) (Full Time/Part Time/Casual)
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Full-time · Part-time · Temporary
Our Snow Plow Operators are an integral member of our winter maintenance team. You will safely operate a combo plow unit, performing snow removal on local roads and highways as per the…
Added 14 mins ago
Snow Plow Operator (DZ) (Full Time/Part Time/Casual)
The Miller Group
Meaford, ON
Full-time · Part-time · Temporary
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Added 14 mins ago
Winter Clerk (Seasonal)
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Full-time
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Added 14 mins ago
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Store Associate
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Winnipeg, MB · Fort Garry Thrift Store
Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 16 mins ago
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Employee discounts, team member perks and more!
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Added 29 mins ago
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Montreal, QC · Urban agglomeration of Montreal, QC
Contract
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Added 29 mins ago
JUNIOR ASSISTANT MANAGER
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Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 29 mins ago
JUNIOR ASSISTANT MANAGER-EN
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CBI Health

Clinic Experience Associate

Milton, ON, L9T 0K4, Canada

Pay: Wage range: $20.00–$21.00 per hour
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Clinic Experience Associate – Milton, ON

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About this opportunity

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

Wage range: $20.00–$21.00 per hour

Take an inside look at what you’ll do each day

Create a welcoming environment for clients, guests, team members and stakeholders
Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
Schedule to maximize opportunity for client access to care (including access to online booking)
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Facilitate effective flow within the clinic

What you need to be successful

A natural ability to connect with people and build strong relationships
Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
Be Pro-active and Results-oriented
Strong written and verbal communication skills
Ability to switch between tasks quickly and with ease
Excellent time management and organizational skills with attention to detail
Excellent listening and observational skills
Strong computer literacy with various applications and programs (Microsoft Office)
Strong customer service skills
Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

Continuous learning and skills development, including growth and leadership opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
Flexible hours, which allow work-life balance and focus on quality of life

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

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More about this job

Responsibilities

Create a welcoming clinic environment, respond to client inquiries, resolve problems, and provide personalized support. Schedule clients according to care plans, help them use digital tools, protect confidential information, and support smooth clinic operations.

Requirements

The role calls for strong customer service, communication, relationship-building, and problem-solving abilities, along with empathy and a proactive, results-oriented approach. Candidates should be organized, detail-oriented, comfortable switching between tasks, proficient with computers and Microsoft Office, and able to work independently and as part of a team.

Skills

Customer Service
Relationship Building
Problem Solving
Written Communication
Verbal Communication
Task Switching
Time Management
Organization
Attention to Detail
Listening
Observation
Computer Literacy
Microsoft Office
Scheduling
Confidentiality
Teamwork

Benefits

Group Health Benefits
Dental Benefits
Vision Benefits
Flexible Hours
Work-Life Balance
Continuous Learning and Skills Development
Growth Opportunities
Leadership Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Clinic Administration
Client Experience
Customer Service
Client Scheduling
Care Plans
Clinic Operations
Rehabilitation Services
Physiotherapy
Kinesiology
Occupational Therapy
Psychology
Counseling
Massage Therapy
Client Portal
Online Booking
Clinicmaster
Email
SMS
Microsoft Office
Client Records
Personal Health Information
Confidentiality
Problem Solving
Communication
Time Management
Teamwork

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